Compare Vision Helpdesk vs Swiftype Site Search

See this
comparison of Vision Helpdesk vs. Swiftype Site Search
based on data from user reviews. Vision Helpdesk rates 4.7/5 stars with 48 reviews. Swiftype Site Search rates 4.3/5 stars with 82 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Standard
$79
per month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Pro
$199
per month
 
Satellite Desk
$24
per staff per mo billed annually
Enterprise
Contact Vendor
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.7
Ease of Use
Ease of Use
9.0
8.7
Ease of Setup
Ease of Setup
8.8
8.6
Ease of Admin
Ease of Admin
9.2
9.0
Quality of Support
Quality of Support
9.6
9.0
Ease of Doing Business With
Ease of Doing Business With
9.6
9.2
Product Direction (% positive)
Product Direction (% positive)
9.5
8.5
Meets Requirements
Vision Helpdesk
9.3
Swiftype Site Search
8.7
Ease of Use
Vision Helpdesk
9.0
Swiftype Site Search
8.7
Ease of Setup
Vision Helpdesk
8.8
Swiftype Site Search
8.6
Ease of Admin
Vision Helpdesk
9.2
Swiftype Site Search
9.0
Quality of Support
Vision Helpdesk
9.6
Swiftype Site Search
9.0
Ease of Doing Business With
Vision Helpdesk
9.6
Swiftype Site Search
9.2
Product Direction (% positive)
Vision Helpdesk
9.5
Swiftype Site Search
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.4%
35.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.2%
46.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.4%
18.3%
Vision Helpdesk
Small-Business
60.4%
Mid-Market
29.2%
Enterprise
10.4%
Swiftype Site Search
Small-Business
35.4%
Mid-Market
46.3%
Enterprise
18.3%

Reviewers' Industry

 
Non-Profit Organization Management
25.0%
Internet
9.8%
 
Information Technology and Services
14.6%
Computer Software
9.8%
 
Internet
12.5%
Information Technology and Services
8.5%
 
Individual & Family Services
4.2%
Higher Education
8.5%
 
Education Management
4.2%
Insurance
6.1%
 
Other
39.6%
Other
57.3%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Information Technology and Services
14.6%
Internet
12.5%
Individual & Family Services
4.2%
Education Management
4.2%
Other
39.6%
Swiftype Site Search
Internet
9.8%
Computer Software
9.8%
Information Technology and Services
8.5%
Higher Education
8.5%
Insurance
6.1%
Other
57.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Frank B.
Executive Sponsor in Information Technology and Services

Unfortunately, and this is VERY SERIOUS, we have noticed that the search results returned by Switftype are incorrect. Some of the results that it SHOULD BE including for a given user keyword request are NOT included and some of the results that it IS...

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