Compare Vision Helpdesk and osTicket 
At a Glance
Market Segments
Small-Business (60.2% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$12.00 1 Per Staff Per Month
No pricing available
Vision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansVision Helpdesk vs osTicket
When assessing the two solutions, reviewers found Vision Helpdesk easier to use, set up, and administer. Reviewers also preferred doing business with Vision Helpdesk overall.
- Reviewers felt that Vision Helpdesk meets the needs of their business better than osTicket.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over osTicket.
Pricing
Entry-Level Pricing
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
osTicket
No pricing availableFree Trial
Vision Helpdesk
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
9.2
88
8.8
41
Ease of Use
9.0
88
8.2
41
Ease of Setup
8.7
82
8.0
29
Ease of Admin
9.1
74
8.3
29
Quality of Support
9.4
86
6.9
27
Has the product been a good partner in doing business?
9.5
73
8.4
24
Product Direction (% positive)
9.3
83
8.8
39
Features by Category
Ticket and Case Management
9.4
69
|
Verified
8.6
32
|
Verified
9.2
68
|
Verified
8.7
32
|
Verified
8.9
65
|
Verified
8.0
31
|
Verified
9.2
62
8.4
29
|
Verified
8.8
56
|
Verified
8.0
24
9.0
64
|
Verified
7.7
30
8.8
61
|
Verified
8.3
31
|
Verified
8.7
38
|
Verified
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
66
|
Verified
8.1
24
|
Verified
9.3
61
|
Verified
9.0
27
8.7
38
5.3
10
|
Verified
8.9
39
|
Verified
5.3
10
8.3
27
|
Verified
4.0
7
Platform
8.7
49
|
Verified
5.4
16
8.4
57
|
Verified
7.1
23
|
Verified
9.1
57
|
Verified
8.8
25
|
Verified
8.8
40
|
Verified
6.8
13
|
Verified
8.7
56
|
Verified
7.2
26
|
Verified
9.1
58
|
Verified
7.8
27
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
Internal Use
8.4
57
|
Verified
7.1
23
|
Verified
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
24
Not enough data
9.2
24
Not enough data
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Not enough data
Self-Service Platform
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Not enough data
Reporting
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Not enough data
Access & Usability
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Vision Helpdesk and osTicket are categorized as Help Desk
Reviews
Reviewers' Company Size
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Computer & Network Security
5.4%
Computer Software
5.4%
Other
54.8%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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