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Compare Vision Helpdesk vs LiveAgent
See this
comparison of Vision Helpdesk vs. LiveAgent
based on data from user reviews. Vision Helpdesk rates 4.7/5 stars with 47 reviews. LiveAgent rates 4.5/5 stars with 981 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
All-inclusive
$39/month
User Seat
 
Pro Help Desk Software
$20
per staff per mo billed annually
Ticket+Chat
$29/month
User Seat
 
Satellite Desk
$24
per staff per mo billed annually
Ticket
$9/month
User Seat
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.3
8.8
Ease of Use
Ease of Use
9.0
9.0
Ease of Setup
Ease of Setup
8.8
8.7
Ease of Admin
Ease of Admin
9.2
8.9
Quality of Support
Quality of Support
9.6
9.1
Ease of Doing Business With
Ease of Doing Business With
9.6
9.1
Product Direction (% positive)
Product Direction (% positive)
9.5
9.0
Meets Requirements
Vision Helpdesk
9.3
LiveAgent
8.8
Ease of Use
Vision Helpdesk
9.0
LiveAgent
9.0
Ease of Setup
Vision Helpdesk
8.8
LiveAgent
8.7
Ease of Admin
Vision Helpdesk
9.2
LiveAgent
8.9
Quality of Support
Vision Helpdesk
9.6
LiveAgent
9.1
Ease of Doing Business With
Vision Helpdesk
9.6
LiveAgent
9.1
Product Direction (% positive)
Vision Helpdesk
9.5
LiveAgent
9.0

Features

Ticket and Case Management
Workflow
Vision Helpdesk
8.8
LiveAgent
8.7
Response Automation
Vision Helpdesk
9.0
LiveAgent
8.7
SLA Management
Vision Helpdesk
9.2
LiveAgent
8.6
Attachments/Screencasts
Vision Helpdesk
9.1
LiveAgent
8.7
Ticket Collaboration
Vision Helpdesk
8.7
LiveAgent
8.9
Ticket creation user experience
Vision Helpdesk
9.5
LiveAgent
9.0
Ticket response user experience
Vision Helpdesk
9.2
LiveAgent
9.0
Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
LiveAgent
9.1
Searchable Articles
Vision Helpdesk
8.9
LiveAgent
9.0
Community Forums
Vision Helpdesk
8.3
LiveAgent
9.0
Interactive FAQs & Forums
Vision Helpdesk
8.3
LiveAgent
8.9
Interaction
Web Portals
Vision Helpdesk
8.9
LiveAgent
9.0
Forum to Reponse
Vision Helpdesk
9.2
LiveAgent
9.1
Tickets and Tagging
Vision Helpdesk
8.9
LiveAgent
9.3
Live Chat
Vision Helpdesk
7.3
LiveAgent
9.4
Communication Channels
Customer Portal
Vision Helpdesk
9.2
LiveAgent
8.7
Email to Case
Vision Helpdesk
9.4
LiveAgent
9.0
Chat/Live Support
Vision Helpdesk
8.2
LiveAgent
9.1
Social Integration
Vision Helpdesk
9.1
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
Vision Helpdesk
8.5
LiveAgent
8.6
Customer and Contacts Database
Vision Helpdesk
8.5
LiveAgent
8.6
Products and Version Tracking
Vision Helpdesk
8.8
LiveAgent
8.7
Call Scripting
Vision Helpdesk
9.0
LiveAgent
8.8
Interactive Voice Response (IVR)
Vision Helpdesk
8.9
LiveAgent
8.7
Self Service/Community
Forums
Vision Helpdesk
8.6
LiveAgent
8.7
Knowledge Base
Vision Helpdesk
9.2
LiveAgent
8.6
Ideas/Feedback
Vision Helpdesk
9.1
LiveAgent
8.7
Q&A
Vision Helpdesk
9.4
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
Vision Helpdesk
Not enough data available
LiveAgent
8.6
Reporting
Vision Helpdesk
8.9
LiveAgent
8.6
Dashboards
Vision Helpdesk
9.0
LiveAgent
8.8
Platform
ITIL Compliance
Vision Helpdesk
9.2
LiveAgent
8.7
Mobile User Support
Vision Helpdesk
8.9
LiveAgent
8.0
Customization
Vision Helpdesk
8.1
LiveAgent
8.5
User, Role, and Access Management
Vision Helpdesk
9.0
LiveAgent
8.7
Internationalization
Vision Helpdesk
8.7
LiveAgent
8.7
Performance & Reliability
Vision Helpdesk
9.2
LiveAgent
9.0
Integration APIs
Vision Helpdesk
8.8
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.7%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.8%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.5%
13.1%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Non-Profit Organization Management
25.9%
Information Technology and Services
12.6%
 
Internet
13.8%
Computer Software
7.4%
 
Information Technology and Services
12.1%
Internet
5.6%
 
Individual & Family Services
5.2%
Retail
4.5%
 
Education Management
5.2%
Marketing and Advertising
4.2%
 
Other
37.9%
Other
65.8%
Vision Helpdesk
Non-Profit Organization Management
25.9%
Internet
13.8%
Information Technology and Services
12.1%
Individual & Family Services
5.2%
Education Management
5.2%
Other
37.9%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
Vision Helpdesk
No downloads provided
LiveAgent
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