Compare Verloop.io and Zoho Desk
Featured Products
At a Glance
Market Segments
Mid-Market (47.8% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Verloop.io
Star Rating
(230)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verloop.io
Zoho Desk
Star Rating
(7,569)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate the ease of organizing their company's system, making it a great choice for small businesses looking to streamline operations.
- Users say that Verloop.io stands out for its exceptional customer support and ease of integration. Reviewers highlight the platform's ability to generate detailed reports effortlessly, which helps in tracking performance metrics effectively.
- According to verified reviews, Zoho Desk has a robust set of features for managing tickets, including options to link, hold, or wait for a supplier. This flexibility in handling customer inquiries is particularly beneficial for teams that manage a high volume of support requests.
- Reviewers mention that Verloop.io is very user-friendly, with a smooth interface that makes it easy to navigate. Users appreciate the platform's comprehensive feature set, which they feel covers all necessary aspects of customer engagement.
- G2 reviewers highlight that while Zoho Desk has a strong overall rating, it faces challenges in meeting specific workflow needs for some users, who have noted configuration difficulties. This can be a consideration for businesses with unique operational requirements.
- Users report that Verloop.io's focus on mid-market solutions allows it to cater effectively to its target audience, but it may lack the extensive user base and community support that Zoho Desk offers, which can be crucial for small businesses seeking peer advice and shared experiences.
Pricing
Entry-Level Pricing
Verloop.io
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Verloop.io
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
9.3
181
8.7
6,085
Ease of Use
9.4
183
8.5
6,166
Ease of Setup
9.4
109
8.1
5,438
Ease of Admin
9.2
107
8.3
4,931
Quality of Support
9.4
181
8.3
5,472
Has the product been a good partner in doing business?
9.5
107
8.4
4,459
Product Direction (% positive)
9.3
169
8.9
5,812
Features by Category
Ticket and Case Management
Not enough data
8.7
3476
|
Verified
Not enough data
8.5
3376
|
Verified
Not enough data
8.4
3202
|
Verified
Not enough data
8.3
2964
|
Verified
Not enough data
8.2
2691
|
Verified
Not enough data
8.4
2917
|
Verified
Not enough data
8.5
2943
|
Verified
Not enough data
8.3
2532
|
Verified
Generative AI
Not enough data
7.4
970
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.2
361
Not enough data
7.2
358
Communication Channels
Not enough data
8.3
2879
|
Verified
Not enough data
8.6
3128
|
Verified
Not enough data
8.2
2424
|
Verified
Not enough data
8.0
2163
|
Verified
Not enough data
7.8
1928
|
Verified
Platform
Not enough data
8.1
2306
|
Verified
9.1
118
|
Verified
8.2
2758
|
Verified
Not enough data
8.4
2859
|
Verified
Not enough data
8.2
2359
|
Verified
Not enough data
8.3
2848
|
Verified
Not enough data
8.4
2987
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
558
Not enough data
Feature Not Available
Design
Not enough data
7.9
547
Not enough data
7.7
556
Not enough data
8.1
554
Not enough data
8.1
550
Not enough data
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Responses
9.1
80
Not enough data
9.4
80
Not enough data
9.4
81
Not enough data
9.2
78
Not enough data
9.3
71
Not enough data
Platform
9.5
83
Not enough data
9.3
77
Not enough data
9.3
75
Not enough data
9.4
78
Not enough data
9.3
65
Not enough data
9.5
72
Not enough data
9.4
76
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
9.5
123
|
Verified
8.8
719
|
Verified
9.3
127
|
Verified
8.7
760
|
Verified
9.1
94
8.6
659
9.4
115
|
Verified
8.6
632
|
Verified
9.3
88
8.3
356
Internal Use
9.1
118
|
Verified
8.2
2758
|
Verified
9.3
108
|
Verified
Feature Not Available
9.3
116
|
Verified
8.4
455
9.3
111
8.7
714
|
Verified
9.4
105
|
Verified
8.7
693
|
Verified
9.5
117
|
Verified
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
Not enough data
8.5
1513
Not enough data
8.4
1470
Not enough data
8.1
1277
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
841
Not enough data
8.3
818
Not enough data
7.8
731
Not enough data
8.2
766
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
186
Not enough data
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Verloop.io and Zoho Desk are categorized as Live Chat
Unique Categories
Verloop.io is categorized as Bot Platforms and Chatbots
Reviews
Reviewers' Company Size
Verloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.6%
Retail
14.6%
Cosmetics
10.6%
Consumer Services
7.1%
Education Management
5.3%
Other
47.8%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
Why can't we use verloop in mobile?
2 Comments
G2
But i never believed that trading can be this profitable because i have traded on live account and i always run out of luck and i traded again and also ran...Read more
Can I use verloop for other industries other than retail? and how?
2 Comments
A
Hi Ancy!
You can definitely use Verloop.io for other industries. We support E-commerce, Banking and FS, Travel, and Hospitality, Real Estate, Logistics,...Read more
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
