# Verloop.io vs Wati Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Verloop.io excels in customer support, with users highlighting the professionalism and outstanding solutions provided. Many appreciate the ease of use and the ability to integrate seamlessly with other tools, making it a strong choice for those prioritizing support.
- **Users say** Wati shines in its user-friendly interface and overall functionality. Reviewers love how it integrates smoothly with HubSpot, enhancing usability and making it easier to manage customer interactions, particularly for sales and support automation.
- **According to verified reviews** , Verloop.io is praised for its reporting capabilities, allowing users to easily extract performance data and set up automatic reports. This feature is particularly beneficial for businesses that need to track metrics regularly.
- **Reviewers mention** that Wati is particularly effective for managing WhatsApp conversations, providing a more organized approach compared to using regular WhatsApp. Users find it useful for handling product inquiries and automating responses, which streamlines customer communication.
- **G2 reviewers highlight** that Verloop.io offers a high level of customization and control, with users appreciating the ability to tailor the platform to their specific needs. This flexibility is a significant advantage for mid-market companies looking for a solution that fits their unique workflows.
- **Users report** that while Wati has a solid feature set, some find it less customizable than Verloop.io. However, its ease of use and well-designed interface make it a great option for small businesses looking for straightforward solutions without the need for extensive customization.



| | Verloop.io | Wati | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 230 | 491 | 
| **Largest Market Segment** | Mid-Market (47.8% of reviews) | Small-Business (76.7% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Verloop.io

Pros:
- Ease of Use (8 reviews)
- Customer Support (3 reviews)

Cons:
- Bug Issues (2 reviews)
- Slow Performance (2 reviews)

### Wati

Pros:
- Ease of Use (178 reviews)
- Automation (117 reviews)

Cons:
- Expensive (61 reviews)
- Cost (49 reviews)

---
## Ratings Comparison
| Rating | Verloop.io | Wati | 
|---|---|---|
  | **Meets Requirements** | 9.3 (181 reviews) | 8.9 (370 reviews) | 
  | **Ease of Use** | 9.4 (183 reviews) | 9.1 (382 reviews) | 
  | **Ease of Setup** | 9.4 (109 reviews) | 8.9 (345 reviews) | 
  | **Ease of Admin** | 9.2 (107 reviews) | 9.1 (292 reviews) | 
  | **Quality of Support** | 9.4 (181 reviews) | 8.5 (362 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (107 reviews) | 9.1 (287 reviews) | 
  | **Product Direction (% positive)** | 9.3 (169 reviews) | 9.3 (348 reviews) | 

---
## Pricing

### Verloop.io

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Verloop.io** | N/A | N/A |
| **Wati** | 8.5/10 | 182 |

#### Channels

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Feature Not Available | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.7 (156 reviews) | 
| **Create Content** | Not enough data | 7.9 (152 reviews) | 
| **Personalization** | Not enough data | 8.7 (166 reviews) | 
| **Inbound Identification** | Not enough data | 8.5 (153 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.7 (153 reviews) | 

#### Generative AI

| Feature | Verloop.io | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Verloop.io** | N/A | N/A |
| **Wati** | 8.6/10 | 159 |

#### Functionality

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.8 (137 reviews) | 
| **API Call Speed** | Not enough data | 8.6 (118 reviews) | 
| **Communication Varieties** | Not enough data | 8.6 (116 reviews) | 

#### Support

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Documentation** | Not enough data | 8.6 (118 reviews) | 
| **Community Support** | Not enough data | 8.4 (114 reviews) | 
| **Professional Support** | Not enough data | 8.7 (132 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Verloop.io** | 9.3/10 | 89 |
| **Wati** | 8.5/10 | 194 |

#### Responses

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Customization** | 9.1 (80 reviews) | 8.6 (176 reviews) | 
| **Control** | 9.4 (80 reviews) | 8.8 (169 reviews) | 
| **Route To Human** | 9.4 (81 reviews) | 8.7 (166 reviews) | 
| **Menu bars** | 9.2 (78 reviews) | 8.6 (159 reviews) | 
| **Drip sequences** | 9.3 (71 reviews) | 8.5 (156 reviews) | 

#### Platform

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Live chat** | 9.5 (83 reviews) | 8.8 (164 reviews) | 
| **Integrations** | 9.3 (77 reviews) | 8.8 (146 reviews) | 
| **Branding** | 9.3 (75 reviews) | 8.4 (160 reviews) | 
| **Analytics** | 9.4 (78 reviews) | 8.0 (163 reviews) | 
| **A/B testing** | 9.3 (65 reviews) | Feature Not Available | 
| **Role-based access** | 9.5 (72 reviews) | 8.7 (152 reviews) | 
| **Collection of information** | 9.4 (76 reviews) | 8.6 (152 reviews) | 

#### Generative AI

| Feature | Verloop.io | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (98 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Verloop.io** | N/A | N/A |
| **Wati** | 8.3/10 | 62 |

#### Conversational Platform

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (49 reviews) | 
| **Omnichannel** | Not enough data | 7.6 (43 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (46 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (53 reviews) | 

#### Support Automation

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (43 reviews) | 
| **Seamless Escalation** | Not enough data | 8.5 (47 reviews) | 
| **Transcripts** | Not enough data | 7.9 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.5 (46 reviews) | 

#### Generative AI

| Feature | Verloop.io | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Verloop.io** | N/A | N/A |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | Verloop.io | Wati | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.4 (44 reviews) | 
| **Email** | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | 7.1 (46 reviews) | 
| **Two way messaging** | Not enough data | 9.1 (68 reviews) | 

#### Administration

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (67 reviews) | 
| **Triggered Notifications** | Not enough data | 9.0 (64 reviews) | 
| **Segmentation** | Not enough data | 8.2 (60 reviews) | 
| **Integrations** | Not enough data | 8.7 (67 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Verloop.io** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Verloop.io | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Verloop.io** | 9.3/10 | 138 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Verloop.io | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Pop-up Chat** | 9.5 (123 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.3 (127 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 9.1 (94 reviews) | Not enough data | 
| **In-App Messaging** | 9.4 (115 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 9.3 (88 reviews) | Not enough data | 

####  Internal Use

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Customization ** | 9.1 (118 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.3 (108 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 9.3 (116 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 9.3 (111 reviews) | Not enough data | 
| **Team Inbox ** | 9.4 (105 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 9.5 (117 reviews) ✓ Verified | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Verloop.io** | N/A | N/A |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | Verloop.io | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Mentions** | Not enough data | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Email** | Not enough data | Feature Not Available | 
| **Social** | Not enough data | 8.4 (56 reviews) | 
| **Live Chat** | Not enough data | 8.6 (60 reviews) | 
| **Phone** | Not enough data | 7.7 (50 reviews) | 
| **Text** | Not enough data | 8.5 (51 reviews) | 

#### Insight

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Surveys** | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Verloop.io** | N/A | N/A |
| **Wati** | 9.1/10 | 108 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.2 (92 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.4 (99 reviews) | 
| **Conversational Messaging** | Not enough data | 9.3 (91 reviews) | 
| **Personalization** | Not enough data | 9.1 (87 reviews) | 
| **Promotional Messages** | Not enough data | 9.1 (87 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (94 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Verloop.io | Wati | 
|---|---|---|
| **Segmentation** | Not enough data | 8.8 (85 reviews) | 
| **API Integration** | Not enough data | 9.2 (86 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.6 (79 reviews) | 
| **Analytics** | Not enough data | 8.9 (81 reviews) | 

---
## Categories
**Shared Categories (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Verloop.io (2):** [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Wati (6):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Verloop.io | Wati | 
|---|---|---|
| **Small-Business** | 32.7% | 76.7% | 
| **Mid-Market** | 47.8% | 21.5% | 
| **Enterprise** | 19.5% | 1.8% | 

### By Industry

#### Verloop.io

- **Financial Services:** 14.6%
- **Retail:** 14.6%
- **Cosmetics:** 10.6%
- **Consumer Services:** 7.1%
- **Education Management:** 5.3%
- **Information Technology and Services:** 4.4%
- **Marketing and Advertising:** 2.7%
- **Computer Software:** 2.7%
- **Sporting Goods:** 2.7%
- **Apparel & Fashion:** 2.7%
- **Other:** 32.7%

#### Wati

- **Education Management:** 10.4%
- **Information Technology and Services:** 7.1%
- **Retail:** 6.2%
- **Marketing and Advertising:** 6.0%
- **Health, Wellness and Fitness:** 5.8%
- **Computer Software:** 4.6%
- **Automotive:** 3.0%
- **Accounting:** 2.5%
- **Apparel & Fashion:** 2.5%
- **Consumer Services:** 2.5%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Verloop.io

- [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) — 4.4/5 stars (106 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [TARS](https://www.g2.com/products/tars/reviews) — 4.6/5 stars (171 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1491 reviews)
- [Haptik](https://www.g2.com/products/haptik/reviews) — 4.5/5 stars (167 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6983 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4094 reviews)

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (500 reviews)
- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (67 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6983 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

---
## Top Discussions

### Verloop.io

- Title: [Why can't we use verloop in mobile?](https://www.g2.com/discussions/why-can-t-we-use-verloop-in-mobile) — 2 comments, 1 upvote
  > **Top comment:** "But i never believed that trading can be this profitable because i have traded on live account and i always run out of luck and i traded again and also ran..."
- Title: [Can I use verloop for other industries other than retail? and how?](https://www.g2.com/discussions/can-i-use-verloop-for-other-industries-other-than-retail-and-how) — 2 comments
  > **Top comment:** "Hi Ancy!

You can definitely use Verloop.io for other industries. We support E-commerce, Banking and FS, Travel, and Hospitality, Real Estate, Logistics,..."
- Title: [Can I use this for small business as well](https://www.g2.com/discussions/51513-can-i-use-this-for-small-business-as-well) — 2 comments, 1 upvote
  > **Top comment:** "For Sure!!"
- Title: [Nothing](https://www.g2.com/discussions/nothing-82c4f643-c147-4c58-b140-57b2fa558ca2) — 1 comment, 1 upvote
  > **Top comment:** "Hi Nagul,

It would be great if you could elaborate on your query so that we can assist you with the same.

Thank you!"
- Title: [First response rate](https://www.g2.com/discussions/51505-first-response-rate) — 1 comment, 1 upvote
  > **Top comment:** " Sometimes I'm able to reply in 3 secs but most of the time, it takes 7secs."

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 3 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/verloop-io-vs-wati)