Compare Verint Workforce Management and When I Work 
At a Glance
Market Segments
Enterprise (54.9% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
No pricing available
$2.50 1 user Per Month
Verint Workforce Management
Star Rating
(178)4.2 out of 5
Market Segments
Enterprise (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementWhen I Work
Star Rating
(375)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that When I Work excels in user-friendliness, with many users appreciating its straightforward interface that resembles a spreadsheet. This simplicity helps users easily find their schedules and reduces confusion, making it a popular choice for small businesses.
- Users say that Verint Workforce Management shines in its robust forecasting and scheduling capabilities, particularly for larger enterprises. Reviewers highlight features like real-time adherence tracking and a powerful forecasting engine, which enhance workforce planning accuracy.
- According to verified reviews, When I Work stands out for its quick implementation process. Users have noted that the initial setup is a breeze, allowing teams to start scheduling shifts and managing time off requests almost immediately.
- Reviewers mention that while Verint Workforce Management offers strong features for enterprise-level needs, some users find it less intuitive compared to When I Work. This can lead to a steeper learning curve, especially for teams that are not as tech-savvy.
- G2 reviewers highlight that When I Work provides excellent communication tools, allowing team members to connect easily and manage shift changes without hassle. This feature is particularly beneficial for small businesses looking to streamline operations.
- Users report that while Verint Workforce Management has solid support and configuration options, it may not match the level of customer satisfaction seen with When I Work, which has received higher ratings for overall support quality and user experience.
Pricing
Entry-Level Pricing
Verint Workforce Management
No pricing availableWhen I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
Verint Workforce Management
No trial information availableWhen I Work
Free Trial is available
Ratings
Meets Requirements
8.4
96
8.8
313
Ease of Use
8.4
140
8.7
317
Ease of Setup
7.8
91
8.7
179
Ease of Admin
7.9
37
8.8
168
Quality of Support
8.1
92
8.4
250
Has the product been a good partner in doing business?
8.5
37
8.7
159
Product Direction (% positive)
8.1
97
8.9
299
Features by Category
Automation
Not enough data
8.2
29
Logistics
Not enough data
7.8
30
Not enough data
7.8
29
Not enough data
8.0
29
Management
Not enough data
8.1
30
Not enough data
8.2
29
Not enough data
8.3
29
Not enough data
8.8
27
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.6
28
Monitoring
Not enough data
7.9
28
Not enough data
8.2
28
Not enough data
8.0
28
Platform Basics
Not enough data
8.0
68
Not enough data
9.0
80
Not enough data
8.8
80
Platform Content
Not enough data
8.4
68
Not enough data
8.0
50
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
7.6
59
Not enough data
9.0
77
Not enough data
8.0
58
Not enough data
8.6
61
Not enough data
8.2
62
Workforce Management
8.3
38
|
Verified
Not enough data
8.2
36
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
8.0
35
|
Verified
Not enough data
7.5
29
|
Verified
Not enough data
Administration
7.7
34
|
Verified
Not enough data
7.8
37
|
Verified
Not enough data
7.8
36
|
Verified
Not enough data
7.9
37
|
Verified
Not enough data
8.4
37
|
Verified
Not enough data
Time Tracking
Not enough data
8.9
96
Not enough data
8.6
85
Not enough data
8.9
69
Client Invoicing
Not enough data
8.1
47
Not enough data
8.2
46
Not enough data
7.7
49
Mobile Time Tracking
Not enough data
9.0
89
Administration
Not enough data
8.3
65
Not enough data
8.8
83
Not enough data
8.9
91
Not enough data
8.7
63
Not enough data
8.8
84
Platform
Not enough data
8.5
68
Not enough data
8.2
57
Not enough data
8.4
59
Not enough data
8.9
90
Not enough data
8.9
84
Not enough data
7.7
61
Platform
Feature Not Available
8.1
70
7.4
37
7.1
34
7.6
35
7.9
51
8.4
45
8.6
76
8.4
46
8.9
78
7.7
36
8.8
77
7.9
43
8.2
61
8.1
41
8.6
76
Workforce Management Platform Features
8.2
60
8.4
76
8.5
66
9.2
120
8.7
67
8.9
107
8.0
67
8.9
100
7.9
61
8.0
71
Feature Not Available
8.0
71
8.3
62
8.1
69
7.8
59
8.7
89
7.3
47
8.7
104
Feature Not Available
8.3
102
Categories
Categories
Shared Categories
Verint Workforce Management and When I Work are categorized as Workforce Management
Reviews
Reviewers' Company Size
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
13.3%
Financial Services
11.0%
Information Technology and Services
8.7%
Hospital & Health Care
7.5%
Telecommunications
6.4%
Other
53.2%
Hospital & Health Care
9.6%
Retail
7.9%
Hospitality
6.2%
Food & Beverages
5.6%
Consumer Services
4.8%
Other
66.0%
Alternatives
Discussions
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
Official Response from When I Work
Hi Matthew! Tiffany here with When I Work Customer Care. We offer real time communication with your team through Workchat. Here is our guide that goes over...Read more
Can you integrate it with Tsheets?
2 Comments
Official Response from When I Work
Hi Melinda! Tiffany here with When I Work Customer Care. We do not integrate with T-Sheets but I understand how this would be a beneficial option! We do...Read more
Airplane mode/Phone off
2 Comments
Official Response from When I Work
Hi Mandi! Tiffany here with When I Work Customer Care. The app only captures an employee's location at the time of Clock In and Clock Out. It does not...Read more
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