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Compare Verint Speech and Text Analytics and evaluagent 
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At a Glance
Market Segments
Enterprise (67.1% of reviews)
Mid-Market (64.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at £20.00 1 Per user Per Month
Verint Speech and Text Analytics
Star Rating
(88)4.4 out of 5
Market Segments
Enterprise (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text Analyticsevaluagent
Star Rating
(417)4.5 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "Verint Speech and Text Analytics" excels in "Call Recording" with a high rating of 9.7, indicating that it provides robust and reliable recording capabilities, while "evaluagent" has a lower rating of 8.8 in this area, suggesting it may not be as comprehensive in capturing call data.
- Reviewers mention that "evaluagent" shines in "Ease of Setup" with a score of 9.3, making it user-friendly for new implementations, whereas "Verint Speech and Text Analytics" has a lower score of 8.2, indicating potential challenges during initial setup.
- G2 users highlight that "evaluagent" offers superior "Quality of Support" with a score of 9.2, which suggests that users feel well-supported and valued, while "Verint Speech and Text Analytics" has a score of 8.3, indicating room for improvement in customer service responsiveness.
- Users on G2 report that "evaluagent" provides better "Generative AI" features, particularly in "AI Text Summarization" with a score of 8.5, compared to "Verint Speech and Text Analytics" which has a lower score of 7.8, suggesting that users may find "evaluagent" more effective for summarizing large volumes of text.
- Reviewers say that "Verint Speech and Text Analytics" has a strong focus on "Call Analysis" with a score of 8.7, but "evaluagent" outperforms it with a score of 9.2, indicating that users may find "evaluagent" more effective in analyzing call data for insights.
- Users report that "evaluagent" excels in "Agent Performance Management" with a score of 9.1 for "Customer Scoring," while "Verint Speech and Text Analytics" has a slightly lower score of 9.0, suggesting that "evaluagent" may provide more detailed insights into agent performance metrics.
Pricing
Entry-Level Pricing
Verint Speech and Text Analytics
No pricing availableevaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
Verint Speech and Text Analytics
No trial information availableevaluagent
Free Trial is available
Ratings
Meets Requirements
8.5
26
9.1
357
Ease of Use
8.6
62
9.0
366
Ease of Setup
8.3
46
9.2
256
Ease of Admin
8.2
10
9.1
100
Quality of Support
8.3
26
9.1
315
Has the product been a good partner in doing business?
8.7
9
9.3
101
Product Direction (% positive)
7.8
26
9.4
359
Features by Category
Call Analytics
9.7
5
Feature Not Available
Not enough data
8.7
39
8.7
5
8.9
42
Not enough data
Feature Not Available
Agent Performance Management
9.0
5
8.9
44
Not enough data
8.7
40
8.7
5
8.4
41
Generative AI
Not enough data
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
329
Not enough data
8.9
312
Not enough data
8.8
327
Engagement
Not enough data
9.0
316
Not enough data
8.7
324
Not enough data
8.4
287
Performance
Not enough data
8.5
291
Not enough data
8.9
290
Generative AI
Not enough data
7.4
201
Not enough data
7.6
199
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.1
7
8.6
19
Categories
Categories
Shared Categories
Verint Speech and Text Analytics and evaluagent are categorized as Speech Analytics and Conversation Intelligence
Unique Categories
Verint Speech and Text Analytics is categorized as Text Analysis
evaluagent is categorized as Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
15.9%
Financial Services
9.8%
Consumer Services
9.8%
Banking
9.8%
Health, Wellness and Fitness
8.5%
Other
46.3%
Financial Services
22.4%
Consumer Services
20.4%
Insurance
8.6%
Gambling & Casinos
3.7%
Computer Games
3.4%
Other
41.5%
Alternatives
Discussions
What is Verint Text Analytics used for?
1 Comment
AT
Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions...Read more
Verint Speech and Text Analytics has no more discussions with answers
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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