# Agentforce Health (formerly Salesforce Health Cloud) vs Veeva CRM Comparison


| | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 90 | 29 | 
| **Largest Market Segment** | Enterprise (46.3% of reviews) | Enterprise (61.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Agentforce Health (formerly Salesforce Health Cloud)

Pros:
- Ease of Use (1 reviews)
- Features (1 reviews)

Cons:
- Complex Interface (1 reviews)
- Slow Loading (1 reviews)

### Veeva CRM

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
  | **Meets Requirements** | 7.9 (21 reviews) | 8.0 (20 reviews) | 
  | **Ease of Use** | 7.9 (66 reviews) | 8.4 (22 reviews) | 
  | **Ease of Setup** | 7.3 (50 reviews) | 7.9 (11 reviews) | 
  | **Ease of Admin** | 7.5 (8 reviews) | 7.4 (7 reviews) | 
  | **Quality of Support** | 7.9 (21 reviews) | 7.7 (19 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (9 reviews) | 8.1 (7 reviews) | 
  | **Product Direction (% positive)** | 8.0 (23 reviews) | 6.3 (19 reviews) | 

---
## Pricing

### Agentforce Health (formerly Salesforce Health Cloud)

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Veeva CRM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Pharma and Biotech

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A |
| **Veeva CRM** | N/A | N/A |

#### Sales

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Account Management** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 

#### Operations

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Field Operations Management** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Multichannel Engagement** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **Industry Regulations** | Not enough data | Not enough data | 

#### Activity Management

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Product-To-Market Management** | Not enough data | Not enough data | 
| **Regulatory Adherence** | Not enough data | Not enough data | 
| **Information Management** | Not enough data | Not enough data | 
| **Process Automation** | Not enough data | Not enough data | 
| **Sales Management** | Not enough data | Not enough data | 

### Interactive Patient Care Systems (IPC)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A |
| **Veeva CRM** | N/A | N/A |

#### Interoperability

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Device Interfacing** | Not enough data | Not enough data | 
| **Care Communication** | Not enough data | Not enough data | 
| **EHR Integration** | Not enough data | Not enough data | 

#### Patient Management

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Patient Portal** | Not enough data | Not enough data | 
| **Assessment** | Not enough data | Not enough data | 
| **Telehealth** | Not enough data | Not enough data | 
| **Educational Content** | Not enough data | Not enough data | 

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | 8.7/10 | 56 |
| **Veeva CRM** | N/A | N/A |

#### Information Flow

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Patient Case Management** | 9.7 (35 reviews) | Not enough data | 
| **Referrals Management** | 9.2 (6 reviews) | Not enough data | 
| **Records Management** | 9.1 (31 reviews) | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

#### Patient Experience

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Dashboards & Reporting** | 8.9 (9 reviews) | Not enough data | 
| **Team Management** | 9.4 (8 reviews) | Not enough data | 
| **Secure Communications** | 8.1 (13 reviews) | Not enough data | 
| **Patient Experience Management** | 9.8 (8 reviews) | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Discharge Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Admissions Management** | Not enough data | Not enough data | 
| **Booking Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Claims Management** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Communication Management** | 10.0 (5 reviews) | Not enough data | 
| **Workflow Management** | 9.4 (25 reviews) | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Client Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | 9.0 (10 reviews) | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Customizable Fields** | 5.8 (13 reviews) | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **For Healthcare** | 10.0 (9 reviews) | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **HIPAA Compliant** | 7.8 (9 reviews) | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Waiting Time Tracking** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Patient Monitoring** | Not enough data | Not enough data | 
| **Patient Intake** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Patient Location Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **API** | 6.2 (21 reviews) | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Patient Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Health (formerly Salesforce Health Cloud)** | N/A | N/A |
| **Veeva CRM** | N/A | N/A |

#### Patient-Centered Functions

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Online Presence Management** | Not enough data | Not enough data | 
| **Patient Feedback Management** | Not enough data | Not enough data | 
| **Patient Portal** | Not enough data | Not enough data | 
| **Patient Communications** | Not enough data | Not enough data | 
| **Integration with Wearables** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Patient Records Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Intake Management** | Not enough data | Not enough data | 
| **Records Management** | Not enough data | Not enough data | 
| **Claims Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

#### Operations

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 
| **Digital Intake Forms** | Not enough data | Not enough data | 
| **Engagement Measuring** | Not enough data | Not enough data | 
| **Patient Satisfaction Management** | Not enough data | Not enough data | 
| **EHR Integration** | Not enough data | Not enough data | 
| **IPC Systems Integration** | Not enough data | Not enough data | 
| **Patient Intake** | Not enough data | Not enough data | 
| **Patient Engagement** | Not enough data | Not enough data | 
| **Care Plan Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Care Summaries** | Not enough data | Not enough data | 
| **EHR-Agnostic** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **For Healthcare** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Patient Education** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Patient Questionnaires** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Confirmations/Reminders** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Medication History** | Not enough data | Not enough data | 
| **Online Refills** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Prescription Renewal** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Lab Results** | Not enough data | Not enough data | 
| **Telemedicine** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Patient Monitoring** | Not enough data | Not enough data | 
| **Health Record Access** | Not enough data | Not enough data | 
| **Medical Billing** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Bill Payment** | Not enough data | Not enough data | 
| **For Medical Purposes** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Video Consultations** | Not enough data | Not enough data | 
| **Secure Messaging** | Not enough data | Not enough data | 

---
## Categories

**Unique to Agentforce Health (formerly Salesforce Health Cloud) (3):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [Interactive Patient Care Systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc)

**Unique to Veeva CRM (1):** [Pharma and Biotech Software](https://www.g2.com/categories/pharma-and-biotech)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Health (formerly Salesforce Health Cloud) | Veeva CRM | 
|---|---|---|
| **Small-Business** | 25.6% | 7.7% | 
| **Mid-Market** | 28.0% | 30.8% | 
| **Enterprise** | 46.3% | 61.5% | 

### By Industry

#### Agentforce Health (formerly Salesforce Health Cloud)

- **Hospital & Health Care:** 30.8%
- **Health, Wellness and Fitness:** 12.8%
- **Information Technology and Services:** 12.8%
- **Telecommunications:** 6.4%
- **Computer Software:** 5.1%
- **Non-Profit Organization Management:** 3.8%
- **Mental Health Care:** 2.6%
- **Pharmaceuticals:** 2.6%
- **Consulting:** 2.6%
- **Alternative Medicine:** 1.3%
- **Other:** 19.2%

#### Veeva CRM

- **Pharmaceuticals:** 50.0%
- **Biotechnology:** 11.5%
- **Information Technology and Services:** 7.7%
- **Hospital & Health Care:** 7.7%
- **Sports:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Events Services:** 3.8%
- **Computer Hardware:** 3.8%
- **Chemicals:** 3.8%
- **Airlines/Aviation:** 3.8%

---
## Alternatives

### Alternatives to Agentforce Health (formerly Salesforce Health Cloud)

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [MyChart](https://www.g2.com/products/mychart/reviews) — 4.4/5 stars (40 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (347 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (362 reviews)
- [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4234 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (734 reviews)
- [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews)
- [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.7/5 stars (328 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (300 reviews)

### Alternatives to Veeva CRM

- [Inception CRM](https://www.g2.com/products/inception-crm/reviews) — 4.8/5 stars (46 reviews)
- [Qualio](https://www.g2.com/products/qualio/reviews) — 4.4/5 stars (781 reviews)
- [Vodori](https://www.g2.com/products/vodori-vodori/reviews) — 4.7/5 stars (49 reviews)
- [Scilife](https://www.g2.com/products/scilife/reviews) — 4.3/5 stars (75 reviews)
- [Kneat Gx](https://www.g2.com/products/kneat-gx/reviews) — 4.5/5 stars (98 reviews)
- [Dot Compliance QMS](https://www.g2.com/products/dot-compliance-qms/reviews) — 4.0/5 stars (95 reviews)
- [Ideagen Please Review](https://www.g2.com/products/ideagen-please-review/reviews) — 4.3/5 stars (77 reviews)
- [ACE](https://www.g2.com/products/psc-software-ace/reviews) — 4.7/5 stars (30 reviews)
- [ACTO Omnichannel Education for Life Sciences](https://www.g2.com/products/acto-omnichannel-education-for-life-sciences/reviews) — 4.6/5 stars (25 reviews)
- [Agentforce Life Sciences (formerly Salesforce Life Sciences Cloud)](https://www.g2.com/products/agentforce-life-sciences-formerly-salesforce-life-sciences-cloud/reviews) — 4.1/5 stars (39 reviews)

---
## Top Discussions

### Agentforce Health (formerly Salesforce Health Cloud)

No discussions available for this product.

### Veeva CRM

- Title: [Who uses Veeva CRM?](https://www.g2.com/discussions/who-uses-veeva-crm) — 1 comment
  > **Top comment:** "Veeva CRM should be used by all corporate customers who want to establish healthy interactions with customers and combine past and future experiences to..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-veeva-crm)