# Avaya Contact Center vs VCC Live Comparison
---
## AI Generated Summary
- **G2 reviewers report** that VCC Live excels in user satisfaction, boasting a higher overall rating compared to Avaya Experience Platform. Users appreciate its intuitive setup process, with one reviewer noting, "I can set everything up easily and fine-tune it," which contributes to a smoother onboarding experience.
- **According to verified reviews** , Avaya Experience Platform is recognized for its robust features and flexibility, making it a strong contender in the contact center space. Users highlight its "flexibility and mobility" and commend its feature set, which they find comparable to industry leaders like Nice CX-One and Genesys.
- **Reviewers mention** that VCC Live provides excellent support, with a notable score in quality of assistance. Users have expressed satisfaction with the support team, stating it is "very useful for efficiently managing the call center," which enhances their overall experience.
- **Users say** that Avaya Experience Platform, while offering solid features, sometimes faces challenges in meeting specific workflow needs. Some reviewers have pointed out configuration difficulties, indicating that it may require more effort to tailor the platform to unique business processes.
- **G2 reviewers highlight** VCC Live's strong reporting capabilities, which are praised for their effectiveness in managing call center operations. One user noted the "reporting possibilities" as a significant advantage, allowing for better insights into performance metrics.
- **According to recent feedback** , Avaya Experience Platform is appreciated for its ease of use, with users stating, "It is an easy to use platform. No complicated features." However, it still trails behind VCC Live in overall user experience ratings, suggesting room for improvement in user interface design and functionality.



| | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 181 | 164 | 
| **Largest Market Segment** | Enterprise (52.6% of reviews) | Mid-Market (51.2% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 Seat Per Month | 

---
## Top Pros & Cons

### Avaya Contact Center

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### VCC Live

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Customization Difficulty (6 reviews)
- Lack of Clarity (6 reviews)

---
## Ratings Comparison
| Rating | Avaya Contact Center | VCC Live | 
|---|---|---|
  | **Meets Requirements** | 8.6 (132 reviews) | 8.9 (141 reviews) | 
  | **Ease of Use** | 8.4 (131 reviews) | 8.9 (143 reviews) | 
  | **Ease of Setup** | 7.5 (34 reviews) | 8.9 (130 reviews) | 
  | **Ease of Admin** | 7.8 (33 reviews) | 8.6 (116 reviews) | 
  | **Quality of Support** | 8.2 (118 reviews) | 9.2 (140 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (32 reviews) | 9.4 (113 reviews) | 
  | **Product Direction (% positive)** | 7.1 (129 reviews) | 9.1 (136 reviews) | 

---
## Pricing

### Avaya Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### VCC Live

#### Entry-Level Pricing

Plan: Essentials

Price: Contact Us 1 Seat Per Month

Description: Run effective outbound campaigns and easily handle incoming calls.

Key Features:
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics

[Browse all 3 editions](https://www.g2.com/products/vcc-live/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **VCC Live** | 8.9/10 | 55 |

#### Dialing Options

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (44 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.6 (40 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 9.8 (7 reviews) | 

#### Agent Tools

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.0 (39 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 9.1 (48 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.4 (49 reviews) ✓ Verified | 

#### Automation

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.4 (37 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.7 (42 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.7 (33 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Channels

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Quality Assurance

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | 8.6/10 | 46 |
| **VCC Live** | 8.4/10 | 107 |

#### Channels

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Voice** | 9.3 (15 reviews) ✓ Verified | 9.1 (97 reviews) ✓ Verified | 
| **Social** | 8.9 (11 reviews) | 7.5 (62 reviews) ✓ Verified | 
| **Web Chat** | 8.1 (15 reviews) ✓ Verified | 7.4 (57 reviews) ✓ Verified | 
| **Mobile SMS** | 7.7 (10 reviews) | 8.1 (67 reviews) ✓ Verified | 
| **Email** | 8.2 (14 reviews) ✓ Verified | 8.1 (75 reviews) ✓ Verified | 

#### Generative AI

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.3 (26 reviews) | 

#### Functions

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Session Routing** | 8.6 (34 reviews) ✓ Verified | 8.9 (82 reviews) ✓ Verified | 
| **Session Queuing** | 8.9 (34 reviews) | 9.0 (81 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.9 (31 reviews) ✓ Verified | 9.0 (82 reviews) ✓ Verified | 
| **Speech Analytics** | 8.8 (15 reviews) ✓ Verified | 7.5 (48 reviews) | 
| **Auto Dialer** | 8.1 (16 reviews) | 9.0 (83 reviews) ✓ Verified | 
| **IVR** | 8.9 (14 reviews) ✓ Verified | 9.3 (89 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.9 (14 reviews) ✓ Verified | 8.6 (80 reviews) ✓ Verified | 
| **Persistent Data** | 9.3 (14 reviews) ✓ Verified | 8.5 (81 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (10 reviews) | 

#### Administrative

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Session Summary Notes** | 8.3 (27 reviews) ✓ Verified | 8.9 (78 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (27 reviews) ✓ Verified | 9.1 (93 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.6 (31 reviews) ✓ Verified | 8.7 (93 reviews) ✓ Verified | 
| **Session Recording** | 8.6 (12 reviews) ✓ Verified | 9.0 (87 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.8 (13 reviews) ✓ Verified | 8.4 (75 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | 7.9/10 | 5 |
| **VCC Live** | 8.3/10 | 26 |

#### Workforce Management

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Agent Availability** | 7.7 (5 reviews) ✓ Verified | 9.1 (23 reviews) ✓ Verified | 
| **Skills Management** | 7.3 (5 reviews) ✓ Verified | 8.8 (22 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 7.9 (18 reviews) ✓ Verified | 
| **Agent Self-Service** | 9.3 (5 reviews) ✓ Verified | 7.8 (19 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.3 (14 reviews) | 

#### Administration

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (22 reviews) ✓ Verified | 
| **Performance Analysis** | 7.3 (5 reviews) ✓ Verified | 8.8 (22 reviews) ✓ Verified | 
| **Dashboards** | 7.3 (5 reviews) ✓ Verified | 8.0 (23 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 7.2 (19 reviews) ✓ Verified | 
| **Intraday Management** | 8.7 (5 reviews) ✓ Verified | 8.9 (19 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **VCC Live** | 8.6/10 | 41 |

#### Platform

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (31 reviews) | 
| **Mobile Access** | Not enough data | 7.1 (25 reviews) | 
| **Queue Management** | Not enough data | 8.8 (37 reviews) | 
| **Call Routing** | Not enough data | 9.0 (35 reviews) | 
| **Call Back** | Not enough data | 8.9 (37 reviews) | 
| **IVR** | Not enough data | 9.2 (39 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.0 (38 reviews) | 

#### Generative AI

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.3 (15 reviews) | 

#### Workforce Management

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.0 (40 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (35 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Call Recording** | Not enough data | 9.2 (39 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.4 (37 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Generative AI

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Generative AI

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Generative AI

| Feature | Avaya Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Avaya Contact Center (5):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Contact Center | VCC Live | 
|---|---|---|
| **Small-Business** | 13.8% | 41.3% | 
| **Mid-Market** | 33.6% | 51.2% | 
| **Enterprise** | 52.6% | 7.5% | 

### By Industry

#### Avaya Contact Center

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### VCC Live

- **Financial Services:** 16.9%
- **Telecommunications:** 12.5%
- **Consumer Services:** 8.8%
- **Banking:** 7.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Oil & Energy:** 4.4%
- **Outsourcing/Offshoring:** 4.4%
- **Insurance:** 3.8%
- **Information Technology and Services:** 3.8%
- **Logistics and Supply Chain:** 3.8%
- **Other:** 30.0%

---
## Alternatives

### Alternatives to Avaya Contact Center

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1604 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (743 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1390 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)

### Alternatives to VCC Live

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1844 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1604 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)

---
## Top Discussions

### Avaya Contact Center

No discussions available for this product.

### VCC Live

- Title: [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "What is VCC Live and what it is used for, here you go :).


VCC Live is a cloud-based contact center solution for managing the full scope of inbound and..."
- Title: [Unaccepted calls](https://www.g2.com/discussions/unaccepted-calls) — 1 comment, 2 upvotes
  > **Top comment:** "Most automated dialer software(s) are only checking for the attempts made, not the inbound activity. Especially if the caller dials in from a different..."
- Title: [What is the best way of getting total talk time % in vcc live app?](https://www.g2.com/discussions/what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812) — 1 comment, 2 upvotes
  > **Top comment:** "Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for..."
- Title: [Do you plan to improve the system repair time and the communication of information?](https://www.g2.com/discussions/50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) — 1 comment, 1 upvote
  > **Top comment:** "Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get..."
- Title: [What is the best way of getting total talk time % in vcc live app?](https://www.g2.com/discussions/35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app) — 1 comment
  > **Top comment:** "Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-contact-center-vs-vcc-live)