# 8x8 Contact Center vs VCC Live Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 8x8 Contact Center excels in providing a solid API, which users find essential for data transfer to their data warehouses. This feature has been highlighted as a significant advantage for those needing straightforward data extraction processes.
- **Users say** that VCC Live offers a more intuitive setup experience, allowing for easy fine-tuning of the system. Reviewers appreciate how this capability helps them efficiently manage call center operations and streamline the entire call flow from start to finish.
- **According to verified reviews** , 8x8 Contact Center has a strong reputation for its customer support, with users mentioning the value of one-on-one help in resolving issues. This personalized support has contributed to a consistently positive experience over the years.
- **Reviewers mention** that VCC Live stands out for its robust reporting capabilities, which allow users to create projects quickly and access detailed analytics. This feature is particularly beneficial for teams looking to optimize their performance and make data-driven decisions.
- **G2 reviewers highlight** that while 8x8 Contact Center has a slightly lower overall satisfaction score, it still provides valuable features like effective call monitoring and session recording, which are crucial for maintaining quality assurance in call centers.
- **Users report** that VCC Live's quality of support is notably high, with a score that reflects its responsiveness and helpfulness. This aspect is critical for businesses that rely on timely assistance to resolve technical issues and maintain operational efficiency.



| | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 254 | 164 | 
| **Largest Market Segment** | Mid-Market (54.2% of reviews) | Mid-Market (51.2% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 Seat Per Month | 

---
## Top Pros & Cons

### 8x8 Contact Center

Pros:
- Ease of Use (37 reviews)
- Helpful (26 reviews)

Cons:
- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)

### VCC Live

Pros:
- Ease of Use (19 reviews)
- Customer Support (16 reviews)

Cons:
- Customization Difficulty (6 reviews)
- Lack of Clarity (6 reviews)

---
## Ratings Comparison
| Rating | 8x8 Contact Center | VCC Live | 
|---|---|---|
  | **Meets Requirements** | 8.4 (207 reviews) | 8.9 (141 reviews) | 
  | **Ease of Use** | 8.2 (212 reviews) | 8.9 (143 reviews) | 
  | **Ease of Setup** | 7.8 (129 reviews) | 8.9 (130 reviews) | 
  | **Ease of Admin** | 8.1 (126 reviews) | 8.6 (116 reviews) | 
  | **Quality of Support** | 8.1 (201 reviews) | 9.2 (140 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (125 reviews) | 9.4 (113 reviews) | 
  | **Product Direction (% positive)** | 7.9 (207 reviews) | 9.1 (136 reviews) | 

---
## Pricing

### 8x8 Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### VCC Live

#### Entry-Level Pricing

Plan: Essentials

Price: Contact Us 1 Seat Per Month

Description: Run effective outbound campaigns and easily handle incoming calls.

Key Features:
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics

[Browse all 3 editions](https://www.g2.com/products/vcc-live/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Ticket and Case Management

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | 8.9/10 | 55 |

#### Dialing Options

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (44 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.6 (40 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 9.8 (7 reviews) | 

#### Agent Tools

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.0 (39 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 9.1 (48 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.4 (49 reviews) ✓ Verified | 

#### Automation

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.4 (37 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.7 (42 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.7 (33 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Administration

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Channels

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Quality Assurance

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.8/10 | 128 |
| **VCC Live** | 8.4/10 | 107 |

#### Channels

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Voice** | 9.1 (102 reviews) ✓ Verified | 9.1 (97 reviews) ✓ Verified | 
| **Social** | 6.9 (65 reviews) ✓ Verified | 7.5 (62 reviews) ✓ Verified | 
| **Web Chat** | 7.4 (68 reviews) ✓ Verified | 7.4 (57 reviews) ✓ Verified | 
| **Mobile SMS** | 7.8 (61 reviews) ✓ Verified | 8.1 (67 reviews) ✓ Verified | 
| **Email** | 7.5 (63 reviews) ✓ Verified | 8.1 (75 reviews) ✓ Verified | 

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (34 reviews) | 6.3 (26 reviews) | 

#### Functions

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Session Routing** | 8.3 (98 reviews) ✓ Verified | 8.9 (82 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (98 reviews) ✓ Verified | 9.0 (81 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.5 (89 reviews) ✓ Verified | 9.0 (82 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (73 reviews) ✓ Verified | 7.5 (48 reviews) | 
| **Auto Dialer** | 7.9 (69 reviews) | 9.0 (83 reviews) ✓ Verified | 
| **IVR** | 8.6 (86 reviews) ✓ Verified | 9.3 (89 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.1 (84 reviews) | 8.6 (80 reviews) ✓ Verified | 
| **Persistent Data** | 8.3 (77 reviews) ✓ Verified | 8.5 (81 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | 7.9 (11 reviews) | 
| **Cross-system Integration** | 6.9 (6 reviews) | 8.3 (11 reviews) | 
| **Natural Language Interaction** | 6.1 (6 reviews) | 8.3 (11 reviews) | 
| **Proactive Assistance** | 5.8 (6 reviews) | 8.3 (10 reviews) | 

#### Administrative

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Session Summary Notes** | 8.0 (84 reviews) ✓ Verified | 8.9 (78 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (94 reviews) ✓ Verified | 9.1 (93 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (99 reviews) ✓ Verified | 8.7 (93 reviews) ✓ Verified | 
| **Session Recording** | 8.8 (83 reviews) ✓ Verified | 9.0 (87 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.0 (72 reviews) ✓ Verified | 8.4 (75 reviews) ✓ Verified | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Responses

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 7.4/10 | 45 |
| **VCC Live** | 8.3/10 | 26 |

#### Workforce Management

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Agent Availability** | 7.7 (26 reviews) ✓ Verified | 9.1 (23 reviews) ✓ Verified | 
| **Skills Management** | 7.4 (23 reviews) ✓ Verified | 8.8 (22 reviews) ✓ Verified | 
| **Shift Scheduling** | 6.8 (17 reviews) ✓ Verified | 7.9 (18 reviews) ✓ Verified | 
| **Agent Self-Service** | 6.6 (18 reviews) | 7.8 (19 reviews) ✓ Verified | 
| **Mobile Access** | 7.5 (23 reviews) | 8.3 (14 reviews) | 

#### Administration

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Automation** | 7.5 (29 reviews) ✓ Verified | 8.3 (22 reviews) ✓ Verified | 
| **Performance Analysis** | 7.9 (30 reviews) ✓ Verified | 8.8 (22 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (31 reviews) ✓ Verified | 8.0 (23 reviews) ✓ Verified | 
| **Forecasting** | 6.8 (18 reviews) ✓ Verified | 7.2 (19 reviews) ✓ Verified | 
| **Intraday Management** | 7.2 (23 reviews) ✓ Verified | 8.9 (19 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Conversational Platform

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Messaging Channels

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | 8.4/10 | 17 |
| **VCC Live** | 8.6/10 | 41 |

#### Platform

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Omnichannel** | 7.7 (10 reviews) | 8.1 (31 reviews) | 
| **Mobile Access** | 8.4 (15 reviews) | 7.1 (25 reviews) | 
| **Queue Management** | 8.6 (14 reviews) | 8.8 (37 reviews) | 
| **Call Routing** | 8.4 (16 reviews) | 9.0 (35 reviews) | 
| **Call Back** | 8.2 (15 reviews) | 8.9 (37 reviews) | 
| **IVR** | 8.8 (16 reviews) | 9.2 (39 reviews) | 
| **Automatic Call Distribution** | 8.8 (13 reviews) | 9.0 (38 reviews) | 

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (9 reviews) | 7.3 (15 reviews) | 

#### Workforce Management

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Call Monitoring** | 8.7 (15 reviews) | 9.0 (40 reviews) | 
| **Performance Evaluation** | 8.5 (13 reviews) | 8.7 (35 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Call Recording** | 9.4 (14 reviews) | 9.2 (39 reviews) | 
| **Reporting & Dashboards** | 9.0 (15 reviews) | 8.4 (37 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Customer Support

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Generative AI

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Contact Center** | N/A | N/A |
| **VCC Live** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to 8x8 Contact Center (14):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Help Desk Software](https://www.g2.com/categories/help-desk), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Chatbots Software](https://www.g2.com/categories/chatbots)



---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Contact Center | VCC Live | 
|---|---|---|
| **Small-Business** | 37.3% | 41.3% | 
| **Mid-Market** | 54.2% | 51.2% | 
| **Enterprise** | 8.5% | 7.5% | 

### By Industry

#### 8x8 Contact Center

- **Financial Services:** 11.0%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 6.6%
- **Security and Investigations:** 5.3%
- **Insurance:** 5.3%
- **Banking:** 5.3%
- **Computer Software:** 4.8%
- **Consumer Services:** 3.5%
- **Real Estate:** 3.1%
- **Construction:** 1.8%
- **Other:** 45.4%

#### VCC Live

- **Financial Services:** 16.9%
- **Telecommunications:** 12.5%
- **Consumer Services:** 8.8%
- **Banking:** 7.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Oil & Energy:** 4.4%
- **Outsourcing/Offshoring:** 4.4%
- **Insurance:** 3.8%
- **Information Technology and Services:** 3.8%
- **Logistics and Supply Chain:** 3.8%
- **Other:** 30.0%

---
## Alternatives

### Alternatives to 8x8 Contact Center

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)

### Alternatives to VCC Live

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)

---
## Top Discussions

### 8x8 Contact Center

- Title: [How do I listen to calls from the virtual office?](https://www.g2.com/discussions/23979-how-do-i-listen-to-calls-from-the-virtual-office) — 1 comment, 2 upvotes
  > **Top comment:** "If you go into the Monitoring option in 8x8 VCC, there is a Playback feature where you can listen to recorded calls. We also have access to their Quality..."
- Title: [How can I get someone to help me with creating custom reports for VCC?](https://www.g2.com/discussions/how-can-i-get-someone-to-help-me-with-creating-custom-reports-for-vcc) — 1 comment, 2 upvotes
  > **Top comment:** "8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just..."
- Title: [How has your overall experience been with this product?](https://www.g2.com/discussions/how-has-your-overall-experience-been-with-this-product) — 1 comment, 1 upvote
  > **Top comment:** "Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along..."
- Title: [How can the 8x8 Contact Center include usage minutes with every license?](https://www.g2.com/discussions/how-can-the-8x8-contact-center-include-usage-minutes-with-every-license) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,..."
- Title: [What makes 8x8 Contact Center different than the other providers?](https://www.g2.com/discussions/what-makes-8x8-contact-center-different-than-the-other-providers) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "8x8 Contact Center is the only collaborative contact center solution in the world, extremely high value by unifying team messaging, video conferencing,..."

### VCC Live

- Title: [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "What is VCC Live and what it is used for, here you go :).


VCC Live is a cloud-based contact center solution for managing the full scope of inbound and..."
- Title: [Unaccepted calls](https://www.g2.com/discussions/unaccepted-calls) — 1 comment, 2 upvotes
  > **Top comment:** "Most automated dialer software(s) are only checking for the attempts made, not the inbound activity. Especially if the caller dials in from a different..."
- Title: [What is the best way of getting total talk time % in vcc live app?](https://www.g2.com/discussions/what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812) — 1 comment, 2 upvotes
  > **Top comment:** "Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for..."
- Title: [Do you plan to improve the system repair time and the communication of information?](https://www.g2.com/discussions/50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) — 1 comment, 1 upvote
  > **Top comment:** "Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get..."
- Title: [What is the best way of getting total talk time % in vcc live app?](https://www.g2.com/discussions/35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app) — 1 comment
  > **Top comment:** "Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-contact-center-vs-vcc-live)