Compare V2 Cloud and Zoho Assist 
At a Glance
Market Segments
V2 Cloud
Small-Business (83.1% of reviews)
Zoho Assist
Small-Business (71.2% of reviews)
Entry-Level Pricing
V2 Cloud
Start at 40$ per monthZoho Assist
$0 1 Remote Support Technician and 5 Unattended ComputersFeatured Products
Sponsored
Cobrowse.io
(15)
Co-Browsing
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Inuvika OVD Enterprise
(19)
Desktop as a Service (DaaS)
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Fullview
(11)
Co-Browsing
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V2 Cloud vs Zoho Assist
- Users report that Zoho Assist excels in its "Remote Control" feature, scoring 9.6, which allows for seamless assistance during remote sessions, while V2 Cloud also performs well but slightly lower at 9.4.
- Reviewers mention that V2 Cloud shines in "Unattended Remote Access" with a score of 9.3, making it a preferred choice for users needing consistent access without supervision, compared to Zoho Assist's score of 9.1.
- G2 users highlight the "Quality of Support" in V2 Cloud, which received a high score of 9.5, indicating a strong customer service experience, whereas Zoho Assist scored lower at 8.8, suggesting room for improvement in support responsiveness.
- Users on G2 appreciate the "Ease of Setup" in both products, with V2 Cloud leading slightly at 9.5 compared to Zoho Assist's 9.3, indicating that V2 Cloud may be more user-friendly for initial configuration.
- Reviewers say that Zoho Assist's "File Sharing" feature, scoring 8.6, is effective but not as robust as V2 Cloud's 8.7, which is noted for its reliability and ease of use in collaborative environments.
- Users report that both products have strong "Integrations," but V2 Cloud edges out with a score of 9.0, suggesting a wider range of compatible applications compared to Zoho Assist's 8.4, which may limit some users' workflows.
Pricing
Entry-Level Pricing
V2 Cloud
Basic Plans
Start at 40$
per month
Our pricing is tailored for businesses that really want to get the most of cloud infrastructure. You get a pay-as-you-go model with a bundle of interesting features.
- Windows 10 multi-user (based on Server 2019)
- 50 GB disk space (expandable)
- Blazing fast processors and drives
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
V2 Cloud
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.2
156
9.1
389
Ease of Use
9.5
156
9.2
391
Ease of Setup
9.5
115
9.3
305
Ease of Admin
9.6
106
9.3
289
Quality of Support
9.5
150
8.8
331
Has the product been a good partner in doing business?
9.6
108
9.1
285
Product Direction (% positive)
9.4
146
9.2
381
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
9.6
13
Not enough data
9.4
12
Conferencing Options
Not enough data
8.5
11
Not enough data
8.5
12
Not enough data
8.6
12
Application Tools
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
9.2
12
Administration
Not enough data
9.2
89
Not enough data
8.6
89
Not enough data
8.3
79
Not enough data
9.3
90
Not enough data
8.6
84
Not enough data
8.5
85
Maintenance
Not enough data
8.7
87
Not enough data
8.2
72
Communication
Not enough data
8.7
83
Not enough data
7.3
65
Not enough data
7.0
65
Not enough data
7.9
69
Security
Not enough data
8.5
70
Not enough data
8.6
72
Device Support
Not enough data
8.2
76
Not enough data
8.9
86
Not enough data
8.9
80
Performance
Not enough data
8.1
75
Functionality
9.5
44
Not enough data
9.3
39
Not enough data
Desktop Management
9.3
41
Not enough data
9.0
34
Not enough data
8.8
40
Not enough data
Support
9.2
39
Not enough data
Security
9.0
39
Not enough data
9.2
34
Not enough data
9.3
36
Not enough data
9.1
43
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Security - Cloud Application Hosting
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Performance - Cloud Application Hosting
9.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Support - Cloud Application Hosting
9.3
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Application support - Cloud Application Hosting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.4
59
Not enough data
9.4
49
Not enough data
9.1
42
Not enough data
Management
9.4
58
Not enough data
8.8
44
Not enough data
9.1
52
Not enough data
9.1
50
Not enough data
Administration
8.9
68
Feature Not Available
9.0
67
8.4
133
8.8
62
8.2
137
8.8
50
8.3
120
8.8
51
8.3
122
9.2
57
9.1
155
8.7
64
8.6
145
Platform
9.1
61
8.8
143
8.8
58
8.4
135
9.1
59
Feature Not Available
9.2
63
9.2
154
Security
Feature Not Available
Feature Not Available
9.1
65
Feature Not Available
Feature Not Available
8.2
110
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
V2 Cloud and Zoho Assist are categorized as Remote Desktop
Unique Categories
V2 Cloud is categorized as Virtual Desktop Infrastructure (VDI), Desktop as a Service (DaaS), and Cloud Application Hosting
Zoho Assist is categorized as ServiceNow Store Apps, Screen Sharing, Co-Browsing, and Remote Support
Reviews
Reviewers' Company Size
V2 Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Accounting
22.7%
Information Technology and Services
11.6%
Computer Software
11.1%
Hospital & Health Care
4.3%
Retail
3.9%
Other
46.4%
Information Technology and Services
27.5%
Computer Software
6.9%
Computer & Network Security
6.7%
Marketing and Advertising
3.1%
Computer Networking
2.9%
Other
53.0%
Most Helpful Reviews
V2 Cloud
Most Helpful Favorable Review
Perry D.
Verified User in Retail
I've used all the others, they lag so far behind the keystrokes and mouse movements you minimize log ins because it's so frustrating. Not with V2. Incredibly responsive, just way better than any of the competition. Very responsive customer support also.
Most Helpful Critical Review
Verified User in Marketing and Advertising
After more than a year of use, I haven't encountered any downsides.
Zoho Assist
Most Helpful Favorable Review
Verified User in Insurance
You manage to meet the requirements of your organization through the programming proposed by its presentation format, elaborate creation, its integrated programmatic performance, elaborated to manage reduced time manipulations, technical synchronization of...
Most Helpful Critical Review
Verified User in Education Management
had problems using in a school with proxy still haven't been able to resolve
Perry D.
Verified User in Retail
I've used all the others, they lag so far behind the keystrokes and mouse movements you minimize log ins because it's so frustrating. Not with V2. Incredibly responsive, just way better than any of the competition. Very responsive customer support also.
Verified User in Insurance
You manage to meet the requirements of your organization through the programming proposed by its presentation format, elaborate creation, its integrated programmatic performance, elaborated to manage reduced time manipulations, technical synchronization of...
Verified User in Marketing and Advertising
After more than a year of use, I haven't encountered any downsides.
Verified User in Education Management
had problems using in a school with proxy still haven't been able to resolve
Alternatives
Discussions
What is the best way to white label as a reseller/partner?
1 comment
GB
Hi Gregory. Since you're already a reseller, you have access to our white-label downloads. You can provide the link to your customers to download the desktop...Read more
we are stuck in installing Printers ? also what office do you use for this system ?
1 comment
GB
Hi Faisal. We're using Microsoft 365 (Office 365). For your printing, a member of our customer success team reached out. Read more
V2 Cloud has no more discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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