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Compare UserVoice and Whatfix 
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At a Glance
Market Segments
Mid-Market (62.7% of reviews)
Enterprise (44.6% of reviews)
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
No pricing available
UserVoice
Star Rating
(244)4.5 out of 5
Market Segments
Mid-Market (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
Browse all 4 pricing plansWhatfix
Star Rating
(493)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserVoice excels in Feedback Management, particularly with its Commenting feature, which received a high score of 9.6, allowing teams to engage effectively with user feedback. In contrast, Whatfix's Feedback Collection scored 9.0, indicating a solid but slightly less engaging experience.
- Reviewers mention that Whatfix shines in Quality of Support, achieving a score of 9.7, which users attribute to responsive customer service and helpful resources. UserVoice, while still strong at 9.1, does not match the level of support that Whatfix provides.
- G2 users highlight UserVoice's Integrations as a standout feature, scoring 9.7, which allows seamless connectivity with various tools. Whatfix, with a score of 8.1, offers integrations but lacks the extensive options that UserVoice provides, making it less flexible for users with diverse toolsets.
- Users on G2 report that Whatfix's Device Responsiveness is superior, scoring 8.5, which ensures a smooth experience across devices. UserVoice, while functional, does not emphasize this aspect as strongly, leading to a less optimized experience on mobile platforms.
- Reviewers mention that UserVoice's User Scoring feature stands out with a perfect score of 10.0, allowing for precise user engagement tracking. Whatfix's score of 7.3 indicates that it may not provide the same level of detailed user insights, which could be a drawback for teams focused on user analytics.
- Users say that Whatfix's Survey Deployment feature, scoring 7.7, is user-friendly and effective for gathering feedback, but it lacks the advanced capabilities found in UserVoice's offerings, which are more robust in terms of customization and analytics.
Pricing
Entry-Level Pricing
UserVoice
Growth
Starting at $10,788.00
200 Unique End Users Per Year
Capture feedback directly from your customers, and organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.
Whatfix
No pricing availableFree Trial
UserVoice
No trial information availableWhatfix
Free Trial is available
Ratings
Meets Requirements
8.9
180
8.8
337
Ease of Use
8.8
182
8.6
407
Ease of Setup
8.5
82
8.3
357
Ease of Admin
8.6
93
8.5
277
Quality of Support
9.1
140
9.7
337
Has the product been a good partner in doing business?
9.1
88
9.5
276
Product Direction (% positive)
8.1
179
9.7
322
Features by Category
User Analysis
Not enough data
8.0
156
Not enough data
8.1
172
User Support
Not enough data
8.2
163
Not enough data
8.0
142
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
10.0
7
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Functionality
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
7
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.7
5
Not enough data
Feedback
9.5
29
Not enough data
9.5
39
Not enough data
Idea Sources
9.5
37
Not enough data
9.3
37
Not enough data
Idea Collection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
21
Not enough data
9.3
34
Not enough data
Feature Not Available
Not enough data
Integrations
Feature Not Available
Not enough data
8.7
21
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.9
25
Not enough data
8.6
20
Not enough data
8.6
21
Not enough data
Feedback Analysis
8.1
14
Not enough data
7.8
13
Not enough data
7.7
13
Not enough data
Feedback Sources
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.5
13
Not enough data
8.4
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
146
Not enough data
8.8
141
Not enough data
8.1
93
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.3
47
|
Verified
Not enough data
7.7
30
|
Verified
Not enough data
9.0
61
|
Verified
Not enough data
8.6
49
Not enough data
Process Management
8.5
61
|
Verified
Not enough data
8.6
16
Not enough data
8.2
58
|
Verified
Not enough data
8.4
45
Not enough data
System Management
8.9
54
|
Verified
Not enough data
8.8
38
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Decision-Making
Not enough data
Not enough data
Communication
7.6
40
Not enough data
Feature Not Available
Not enough data
8.9
74
Not enough data
Planning
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
27
Not enough data
Categories
Categories
Shared Categories
UserVoice and Whatfix are categorized as Product Analytics
Unique Categories
UserVoice is categorized as Feedback Analytics, User Research Repositories, Decision-Making, Repository Management, Product Management, Idea Management, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
UserVoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
42.5%
Information Technology and Services
19.7%
Financial Services
3.4%
Hospitality
2.6%
Telecommunications
2.1%
Other
29.6%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.0%
Discussions
UserVoice has no discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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