Compare UserVoice and Whatfix 
Featured Products
At a Glance
Market Segments
Mid-Market (62.5% of reviews)
Enterprise (45.0% of reviews)
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
No pricing available
UserVoice
Star Rating
(243)4.5 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
Browse all 4 pricing plansWhatfix
Star Rating
(518)4.6 out of 5
Market Segments
Enterprise (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Whatfix excels in providing a user-friendly experience, with many users highlighting its intuitive platform that requires no technical background. This ease of use is complemented by strong in-app guidance features, such as flows and smart tips, which help users navigate the software effectively.
- Users say that UserVoice stands out for its robust features in capturing and analyzing customer feedback. Reviewers appreciate the platform's ability to centralize feedback from various sources, including public forums and internal teams, making it easier to tailor solutions to meet customer needs.
- According to verified reviews, Whatfix has a strong reputation for customer support, particularly during onboarding. Users have noted the excellent assistance provided throughout their time as clients, which enhances the overall experience and helps organizations maximize the platform's potential.
- Reviewers mention that UserVoice offers a practical and accessible portal for gathering customer insights, which is crucial for businesses looking to validate ideas through voting features. This capability allows teams to prioritize customer feedback effectively, although some users have noted challenges in matching specific workflow needs.
- G2 reviewers highlight that Whatfix's commitment to being a customer-focused organization is evident in its long-term partnerships. Users have praised the platform's customization options, allowing them to tailor the Digital Adoption Platform to their specific product needs, which enhances its value.
- Users report that while UserVoice has a slightly higher star rating, Whatfix's overall G2 Score reflects a broader satisfaction among users, particularly in the enterprise segment. This suggests that Whatfix may be better suited for larger organizations looking for a comprehensive digital adoption solution.
Pricing
Entry-Level Pricing
UserVoice
Growth
Starting at $10,788.00
200 Unique End Users Per Year
Capture feedback directly from your customers, and organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.
Whatfix
No pricing availableFree Trial
UserVoice
No trial information availableWhatfix
Free Trial is available
Ratings
Meets Requirements
8.9
179
8.8
352
Ease of Use
8.8
181
8.6
419
Ease of Setup
8.5
81
8.3
367
Ease of Admin
8.6
93
8.5
285
Quality of Support
9.1
139
9.7
352
Has the product been a good partner in doing business?
9.1
88
9.5
284
Product Direction (% positive)
8.1
178
9.7
336
Features by Category
User Analysis
Not enough data
8.0
158
Not enough data
8.1
174
User Support
Not enough data
8.2
167
Not enough data
8.0
144
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
167
Not enough data
8.9
192
Platform Basics - Digital Adoption Platform
Not enough data
8.3
41
Not enough data
8.8
49
Analytics - Digital Adoption Platform
Not enough data
8.3
43
Functions - Digital Adoption Platform
Not enough data
8.4
46
Not enough data
8.7
54
Agentic AI - Digital Adoption Platform
Not enough data
7.2
29
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
52
Not enough data
7.9
49
Not enough data
7.7
47
Not enough data
7.5
46
Not enough data
7.2
42
10.0
7
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.1
6
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
7
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.7
5
Not enough data
Feedback
9.5
29
Not enough data
9.5
39
Not enough data
Idea Sources
9.4
36
Not enough data
9.3
37
Not enough data
Idea Collection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
21
Not enough data
9.3
34
Not enough data
Feature Not Available
Not enough data
Integrations
Feature Not Available
Not enough data
8.7
21
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.9
25
Not enough data
8.6
20
Not enough data
8.6
21
Not enough data
Feedback Analysis
8.1
14
Not enough data
7.8
13
Not enough data
7.7
13
Not enough data
Feedback Sources
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.5
13
Not enough data
8.4
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
150
Not enough data
8.8
143
Not enough data
8.2
95
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
92
Not enough data
8.1
89
Not enough data
7.6
77
Not enough data
8.0
90
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.3
47
|
Verified
Not enough data
7.7
30
|
Verified
Not enough data
9.0
61
|
Verified
Not enough data
8.6
49
Not enough data
Process Management
8.5
61
|
Verified
Not enough data
8.6
16
Not enough data
8.2
58
|
Verified
Not enough data
8.4
45
Not enough data
System Management
8.9
54
|
Verified
Not enough data
8.8
38
Not enough data
Agentic AI - Decision-Making
Not enough data
Not enough data
Communication
7.6
40
Not enough data
Feature Not Available
Not enough data
8.9
74
Not enough data
Planning
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
Workflow Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
27
Not enough data
Categories
Categories
Shared Categories
UserVoice and Whatfix are categorized as Product Analytics
Unique Categories
UserVoice is categorized as Feedback Analytics, User Research Repositories, Decision-Making, Repository Management, Product Management, Idea Management, and Enterprise Feedback Management
Whatfix is categorized as Digital Adoption Platform and Customer Self-Service
Reviews
Reviewers' Company Size
UserVoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
42.7%
Information Technology and Services
19.8%
Financial Services
3.4%
Hospitality
2.6%
Telecommunications
2.2%
Other
29.3%
Computer Software
15.7%
Information Technology and Services
13.9%
Financial Services
3.9%
Insurance
3.7%
Banking
3.3%
Other
59.6%
Discussions
UserVoice has no discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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