# UserTesting, Wynter vs User Interviews Comparison | | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 4.6 out of 5 | | **Total Reviews** | 788 | 143 | 1,047 | | **Largest Market Segment** | Enterprise (41.9% of reviews) | Mid-Market (52.5% of reviews) | Small-Business (52.7% of reviews) | | **Entry Level Price** | Contact Us Per Year | Pay As You Go With One-Time Purchase | $49.00 | --- ## Top Pros & Cons ### UserTesting Pros: - Ease of Use (90 reviews) - Helpful (70 reviews) Cons: - Missing Features (28 reviews) - Testing Difficulties (28 reviews) ### Wynter Pros: - Feedback Quality (25 reviews) - Ease of Use (19 reviews) Cons: - Expensive (6 reviews) - Geographical Limitations (3 reviews) ### User Interviews Pros: - Ease of Use (102 reviews) - Customer Support (58 reviews) Cons: - Survey Issues (28 reviews) - Limited Customization (18 reviews) --- ## Ratings Comparison | Rating | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Meets Requirements** | 8.6 (601 reviews) | 9.2 (104 reviews) | 8.9 (572 reviews) | | **Ease of Use** | 8.4 (632 reviews) | 9.2 (104 reviews) | 9.0 (591 reviews) | | **Ease of Setup** | 8.6 (298 reviews) | 9.5 (49 reviews) | 8.6 (209 reviews) | | **Ease of Admin** | 8.7 (232 reviews) | 9.4 (38 reviews) | 9.0 (115 reviews) | | **Quality of Support** | 9.0 (524 reviews) | 9.6 (96 reviews) | 9.1 (525 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (227 reviews) | 9.6 (38 reviews) | 9.1 (115 reviews) | | **Product Direction (% positive)** | 8.1 (591 reviews) | 10.0 (93 reviews) | 9.3 (587 reviews) | --- ## Pricing ### UserTesting #### Entry-Level Pricing Plan: Team-based Unlimited Price: Contact Us Per Year Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty. Key Features: - Global participant panel across 60+ countries - Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA) - Test builder and template gallery [Browse all 2 editions](https://www.g2.com/products/usertesting/pricing) #### Free Trial Yes ### Wynter #### Entry-Level Pricing Plan: Pay as you go Price: Pay As You Go With One-Time Purchase Description: Just pay for what you need. You can run a single message test or a survey. Key Features: - Message tests - ICP surveys - Preference tests [Browse all 3 editions](https://www.g2.com/products/wynter/pricing) #### Free Trial No ### User Interviews #### Entry-Level Pricing Plan: Recruit Pay As You Go Price: $49.00 Description: For teams doing occasional research. Key Features: - Access to 5 million+ participants - Rich targeting & screening - Scheduling automation [Browse all 5 editions](https://www.g2.com/products/user-interviews/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### User Research | Product | Score | Reviews | |---|---|---| | **UserTesting** | 7.5/10 | 464 | | **Wynter** | 8.6/10 | 71 | | **User Interviews** | 6.6/10 | 553 | #### User Response Methods | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Survey** | 7.5 (318 reviews) ✓ Verified | 9.2 (65 reviews) | 7.5 (223 reviews) ✓ Verified | | **Video Snippets** | 8.6 (375 reviews) ✓ Verified | 8.1 (31 reviews) | 6.2 (193 reviews) | | **Video Interview** | 8.7 (297 reviews) ✓ Verified | 8.2 (33 reviews) | 8.2 (223 reviews) | | **Photo Submission** | 7.1 (182 reviews) ✓ Verified | Feature Not Available | 5.9 (190 reviews) | | **Text/Notes** | 8.2 (352 reviews) ✓ Verified | 9.2 (51 reviews) | 6.6 (202 reviews) | #### Participant Selection | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **In-App** | 7.4 (126 reviews) | 8.9 (35 reviews) | 6.9 (195 reviews) | | **In-Store** | 5.5 (81 reviews) | 7.6 (27 reviews) | 4.9 (48 reviews) | | **On-Site** | 6.9 (107 reviews) | 8.1 (32 reviews) | 6.0 (187 reviews) | | **Recruitment Pool** | 8.1 (375 reviews) ✓ Verified | 8.8 (50 reviews) | 8.1 (215 reviews) ✓ Verified | #### Insights | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Analytics** | 7.7 (346 reviews) ✓ Verified | 8.8 (56 reviews) | 6.7 (188 reviews) ✓ Verified | | **Collaboration** | 7.7 (312 reviews) ✓ Verified | 9.0 (38 reviews) | 6.9 (197 reviews) ✓ Verified | | **Sorting** | 7.4 (313 reviews) ✓ Verified | 8.4 (39 reviews) | 6.7 (196 reviews) ✓ Verified | #### Generative AI | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **AI Text Summarization** | 6.6 (84 reviews) | 9.0 (19 reviews) | 4.9 (74 reviews) | ### Consumer Video Feedback | Product | Score | Reviews | |---|---|---| | **UserTesting** | 7.9/10 | 258 | | **Wynter** | N/A | N/A | | **User Interviews** | N/A | N/A | #### Feedback Source | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Invitation** | 8.0 (114 reviews) | Not enough data | Not enough data | | **Survey Link** | 8.4 (131 reviews) | Not enough data | Not enough data | | **App** | 8.4 (131 reviews) | Not enough data | Not enough data | | **Widget** | 7.7 (83 reviews) | Not enough data | Not enough data | | **Recruitment Pool** | 8.3 (155 reviews) | Not enough data | Not enough data | #### Feedback Management | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Media Library** | 7.7 (144 reviews) | Not enough data | Not enough data | | **Sorting** | 7.7 (159 reviews) | Not enough data | Not enough data | | **Sharing** | 8.2 (177 reviews) | Not enough data | Not enough data | | **Privacy** | 8.2 (162 reviews) | Not enough data | Not enough data | #### Insights | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Human Transcription** | Feature Not Available | Not enough data | Not enough data | | **Computer Transcription** | 7.3 (162 reviews) | Not enough data | Not enough data | | **Analytics** | 7.7 (173 reviews) | Not enough data | Not enough data | #### Agentic AI - Demo Automation | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | Not enough data | | **Cross-system Integration** | Feature Not Available | Not enough data | Not enough data | | **Adaptive Learning** | Feature Not Available | Not enough data | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | Not enough data | | **AI Demo Agent or Avatar ** | Not enough data | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **UserTesting** | 6.6/10 | 25 | | **Wynter** | N/A | N/A | | **User Interviews** | N/A | N/A | #### Analytics | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Net Promoter Score (NPS)** | 6.8 (20 reviews) | Not enough data | Not enough data | | **Customer Satisfaction (CSAT) Score** | 6.7 (19 reviews) | Not enough data | Not enough data | | **Customer Effort Score (CES)** | 6.8 (18 reviews) | Not enough data | Not enough data | | **Gamification** | Feature Not Available | Not enough data | Not enough data | #### Customization | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Stakeholder Management** | 6.9 (18 reviews) | Not enough data | Not enough data | | **Multilanguage Support** | 6.2 (17 reviews) | Not enough data | Not enough data | | **Multiple Branding Support** | 6.2 (18 reviews) | Not enough data | Not enough data | | **Vertical-specific Solutions** | 5.8 (17 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | | **AI Text Summarization** | 7.3 (19 reviews) | Not enough data | Not enough data | #### Agentic AI - Experience Management | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Autonomous Task Execution** | Feature Not Available | Not enough data | Not enough data | | **Cross-system Integration** | Feature Not Available | Not enough data | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | Not enough data | | **Proactive Assistance** | Feature Not Available | Not enough data | Not enough data | ### Survey | Product | Score | Reviews | |---|---|---| | **UserTesting** | 6.4/10 | 29 | | **Wynter** | 8.3/10 | 9 | | **User Interviews** | 7.7/10 | 534 | #### Survey Management | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Survey Builder** | 6.1 (22 reviews) | 8.9 (9 reviews) | 8.3 (179 reviews) | | **Question Types** | 7.9 (24 reviews) | 9.3 (9 reviews) | 8.5 (226 reviews) | | **Templates** | 6.5 (22 reviews) | 8.5 (9 reviews) | 8.2 (170 reviews) | | **Survey Distribution** | 6.5 (24 reviews) | 8.6 (7 reviews) | 8.6 (188 reviews) | #### Survey Customization | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Branching/Skip Logic** | 6.0 (25 reviews) | 7.6 (7 reviews) | 7.7 (160 reviews) | | **Branding** | 5.8 (24 reviews) | 7.5 (6 reviews) | 8.0 (161 reviews) | | **Multimedia Support** | 6.5 (24 reviews) | 7.5 (6 reviews) | 7.9 (165 reviews) | | **Multilingual Surveys** | 4.9 (23 reviews) | 7.5 (6 reviews) | Feature Not Available | #### Survey Insights | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Reporting & Analytics** | 6.3 (24 reviews) | 9.5 (7 reviews) | Feature Not Available | | **BI Tools Integration** | Feature Not Available | 6.9 (6 reviews) | Feature Not Available | | **Data Exporting** | 7.1 (24 reviews) | 9.4 (8 reviews) | 8.4 (147 reviews) | | **Permissions** | 6.8 (24 reviews) | 8.6 (7 reviews) | 8.5 (162 reviews) | #### Agentic AI - Survey | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Adaptive Learning** | Feature Not Available | Not enough data | 5.2 (10 reviews) | | **Proactive Assistance** | Feature Not Available | Not enough data | 6.2 (10 reviews) | | **Decision Making** | Feature Not Available | Not enough data | 7.4 (11 reviews) | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **UserTesting** | 8.2/10 | 155 | | **Wynter** | N/A | N/A | | **User Interviews** | N/A | N/A | #### Generative AI | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **AI Text Generation** | 5.7 (5 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 6.4 (6 reviews) | Not enough data | Not enough data | #### Survey Management | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Brand Design Consistency** | 9.0 (35 reviews) ✓ Verified | Not enough data | Not enough data | | **Survey Deployment** | 8.3 (83 reviews) ✓ Verified | Not enough data | Not enough data | | **Feedback Collection** | 8.6 (107 reviews) ✓ Verified | Not enough data | Not enough data | | **Device Responsiveness** | 8.5 (100 reviews) ✓ Verified | Not enough data | Not enough data | #### Process Management | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Feedback Aggregation** | 8.0 (102 reviews) ✓ Verified | Not enough data | Not enough data | | **Trigger Alerts** | Feature Not Available | Not enough data | Not enough data | | **Real-Time Analysis** | 8.3 (82 reviews) ✓ Verified | Not enough data | Not enough data | | **Real-Time Action** | Feature Not Available | Not enough data | Not enough data | #### System Management | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Security** | 8.8 (89 reviews) ✓ Verified | Not enough data | Not enough data | | **System Monitoring** | 9.2 (15 reviews) ✓ Verified | Not enough data | Not enough data | ### Consumer Insights Platforms | Product | Score | Reviews | |---|---|---| | **UserTesting** | N/A | N/A | | **Wynter** | N/A | N/A | | **User Interviews** | N/A | N/A | #### Survey Design - Consumer Insights Platforms | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Multi-Use Methodologies** | Not enough data | Not enough data | Not enough data | | **Industry & Locale Adaptability** | Feature Not Available | Not enough data | Not enough data | | **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | Not enough data | | **Self-Serve Survey Builder** | Not enough data | Not enough data | Not enough data | | **AI Smart Probes** | Feature Not Available | Not enough data | Not enough data | #### Audience Access - Consumer Insights Platforms | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Flexible Audience Options** | Not enough data | Not enough data | Not enough data | | **Customer Data Upload** | Not enough data | Not enough data | Not enough data | | **Consumer Panels** | Not enough data | Not enough data | Not enough data | #### Data Collection - Consumer Insights Platforms | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Rapid Research** | Not enough data | Not enough data | Not enough data | | **Quality Assurance** | Not enough data | Not enough data | Not enough data | | **Mobile / Mixed Mode** | Not enough data | Not enough data | Not enough data | #### Analytics - Consumer Insights Platforms | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **AI-Powered Insights** | Not enough data | Not enough data | Not enough data | | **Qualitative Research Support** | Not enough data | Not enough data | Not enough data | | **Benchmarking & Norms** | Not enough data | Not enough data | Not enough data | #### Collaboration - Consumer Insights Platforms | Feature | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Dashboards & Embedded Integrations** | Feature Not Available | Not enough data | Not enough data | | **Embeddable Reports** | Not enough data | Not enough data | Not enough data | | **Shared Workspaces** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [User Research Tools](https://www.g2.com/categories/user-research), [Survey Software](https://www.g2.com/categories/survey) **Unique to UserTesting (4):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Experience Management Software](https://www.g2.com/categories/experience-management), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | UserTesting | Wynter | User Interviews | |---|---|---|---| | **Small-Business** | 19.9% | 43.9% | 52.7% | | **Mid-Market** | 38.2% | 52.5% | 25.0% | | **Enterprise** | 41.9% | 3.6% | 22.2% | ### By Industry #### UserTesting - **Financial Services:** 10.3% - **Computer Software:** 9.6% - **Information Technology and Services:** 8.8% - **Retail:** 6.5% - **Consumer Goods:** 3.9% - **Health, Wellness and Fitness:** 3.7% - **Marketing and Advertising:** 3.6% - **Design:** 3.4% - **Insurance:** 3.2% - **Internet:** 3.2% - **Other:** 43.8% #### Wynter - **Computer Software:** 42.4% - **Marketing and Advertising:** 18.7% - **Information Technology and Services:** 13.7% - **Internet:** 2.9% - **Consumer Goods:** 2.2% - **Financial Services:** 2.2% - **Health, Wellness and Fitness:** 1.4% - **Retail:** 1.4% - **Hospital & Health Care:** 1.4% - **Human Resources:** 1.4% - **Other:** 12.2% #### User Interviews - **Information Technology and Services:** 11.0% - **Computer Software:** 9.5% - **Market Research:** 8.4% - **Financial Services:** 5.5% - **Research:** 4.4% - **Hospital & Health Care:** 3.9% - **Accounting:** 3.1% - **Retail:** 2.8% - **Health, Wellness and Fitness:** 2.7% - **Education Management:** 2.4% - **Other:** 46.4% --- ## Alternatives ### Alternatives to UserTesting - 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[Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews) - [Prolific](https://www.g2.com/products/prolific/reviews) — 4.6/5 stars (237 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (47839 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23533 reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) — 4.1/5 stars (7388 reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5811 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5512 reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5419 reviews) ### Alternatives to User Interviews - [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (523 reviews) - [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews) - [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews) - [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23533 reviews) - [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5109 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (992 reviews) --- ## Top Discussions ### UserTesting - Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test." - Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. " - Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..." - Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..." - Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..." ### Wynter No discussions available for this product. ### User Interviews - Title: [How many user interviews should you do?](https://www.g2.com/discussions/how-many-user-interviews-should-you-do) — 2 comments > **Top comment:** "as many as your knowledge/data set would benefit" - Title: [What do user interviews pay?](https://www.g2.com/discussions/what-do-user-interviews-pay) — 2 comments > **Top comment:** "User interviews is one of the best apps I have ever participated in. 90 9% of the time you are giving your own choice of what gift card you would like and..." - Title: [Why is a user interview important?](https://www.g2.com/discussions/why-is-a-user-interview-important) — 1 comment > **Top comment:** "Because individual user stories come together to help us understand the big picture on how to create and improve products and services." - Title: [How do you recruit a user for an interview?](https://www.g2.com/discussions/how-do-you-recruit-a-user-for-an-interview) — 1 comment > **Top comment:** "I often share with family and friends how much enjoyment I get from doing my user interviews. I share the pleasure of helping a business do better. I learn..." - Title: [Why is Amazon credit the main form of payment?](https://www.g2.com/discussions/31513-why-is-amazon-credit-the-main-form-of-payment) — 1 comment, 1 upvote > **Top comment:** "We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/usertesting-vs-wynter-vs-user-interviews)