# UserTesting vs Verint Voice of the Customer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserTesting excels in providing a variety of test types, including websites, prototypes, and mobile apps, which enhances its versatility for user experience research. Users appreciate the ability to conduct tests on any device, making it a flexible choice for diverse testing needs.
- **According to verified reviews** , Verint Voice of the Customer is praised for its comprehensive feedback collection capabilities, allowing users to run multiple surveys simultaneously. Reviewers highlight its effectiveness in gathering insights from various customer groups, which can be crucial for strategic decision-making.
- **Users say** that UserTesting's platform is intuitive and user-friendly, with clear instructions and timely payments, contributing to a smooth user experience. This ease of use is a significant advantage for teams looking to quickly implement user testing without extensive training.
- **Reviewers mention** that while Verint Voice of the Customer offers robust features, some users find it challenging to configure the platform to meet their specific workflow needs. This can lead to a steeper learning curve compared to UserTesting's more straightforward setup process.
- **G2 reviewers highlight** that UserTesting has a higher overall satisfaction score, reflecting its strong market presence and user approval. This is supported by a larger number of recent reviews, indicating that users are actively engaging with the platform and sharing their positive experiences.
- **According to recent feedback** , Verint Voice of the Customer is recognized for its cost-effectiveness, often being described as a "swiss army knife" of VOC tools. Users appreciate its ability to handle complex survey deployments while maintaining a lower price point compared to competitors, making it an attractive option for enterprises.



| | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 792 | 43 | 
| **Largest Market Segment** | Enterprise (41.8% of reviews) | Enterprise (47.6% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | No pricing available | 

---
## Top Pros & Cons

### UserTesting

Pros:
- Ease of Use (86 reviews)
- Helpful (64 reviews)

Cons:
- Testing Difficulties (28 reviews)
- Missing Features (26 reviews)

### Verint Voice of the Customer

**Not enough data**

---
## Ratings Comparison
| Rating | UserTesting | Verint Voice of the Customer | 
|---|---|---|
  | **Meets Requirements** | 8.6 (605 reviews) | 8.2 (36 reviews) | 
  | **Ease of Use** | 8.4 (636 reviews) | 8.2 (37 reviews) | 
  | **Ease of Setup** | 8.6 (302 reviews) | 7.5 (22 reviews) | 
  | **Ease of Admin** | 8.7 (234 reviews) | 8.0 (21 reviews) | 
  | **Quality of Support** | 9.0 (528 reviews) | 8.3 (35 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (229 reviews) | 8.0 (22 reviews) | 
  | **Product Direction (% positive)** | 8.1 (595 reviews) | 7.3 (39 reviews) | 

---
## Pricing

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

### Verint Voice of the Customer

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Verint Voice of the Customer** | 8.8/10 | 7 |

#### Customer Information

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 9.0 (5 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.0 (5 reviews) | 
| **Playbooks** | Not enough data | Not enough data | 
| **Customer Segments** | Not enough data | Not enough data | 
| **Product Engagement** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | 9.3 (5 reviews) ✓ Verified | 

#### Predictions

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Churn Risk** | Not enough data | Not enough data | 
| **Upsell Opportunities** | Not enough data | Not enough data | 
| **Custom Triggers** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 

#### Platform

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.9 (6 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | 8.7 (5 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | 8.3 (5 reviews) ✓ Verified | 
| **Customization** | Not enough data | 7.8 (6 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 9.0 (5 reviews) ✓ Verified | 
| **Data Security** | Not enough data | Not enough data | 
| **Performance & Reliability** | Not enough data | 9.0 (5 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.1 (6 reviews) ✓ Verified | 

#### Generative AI

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Customer Success

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.5/10 | 468 |
| **Verint Voice of the Customer** | N/A | N/A |

#### User Response Methods

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Survey** | 7.5 (320 reviews) ✓ Verified | Not enough data | 
| **Video Snippets** | 8.6 (378 reviews) ✓ Verified | Not enough data | 
| **Video Interview** | 8.7 (299 reviews) ✓ Verified | Not enough data | 
| **Photo Submission** | 7.1 (185 reviews) ✓ Verified | Not enough data | 
| **Text/Notes** | 8.2 (353 reviews) ✓ Verified | Not enough data | 

#### Participant Selection

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **In-App** | 7.4 (127 reviews) | Not enough data | 
| **In-Store** | 5.5 (82 reviews) | Not enough data | 
| **On-Site** | 6.9 (108 reviews) | Not enough data | 
| **Recruitment Pool** | 8.1 (378 reviews) ✓ Verified | Not enough data | 

#### Insights

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Analytics** | 7.7 (348 reviews) ✓ Verified | Not enough data | 
| **Collaboration** | 7.7 (313 reviews) ✓ Verified | Not enough data | 
| **Sorting** | 7.4 (314 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Summarization** | 6.6 (85 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Verint Voice of the Customer** | N/A | N/A |

#### User Behavior

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Click Tracking** | Not enough data | Not enough data | 
| **Mouse Movement ** | Not enough data | Not enough data | 
| **Frustration Tracking** | Not enough data | Not enough data | 

#### A/B Testing 

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | Not enough data | 
| **Split URL Testing** | Not enough data | Feature Not Available | 
| **Data Analysis** | Not enough data | Not enough data | 
| **Notes** | Not enough data | Not enough data | 

#### Visitor Information

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **User Identification** | Not enough data | Not enough data | 
| **Search Box** | Not enough data | Feature Not Available | 

#### Agentic AI - Session Replay

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.9/10 | 260 |
| **Verint Voice of the Customer** | N/A | N/A |

#### Feedback Source

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Invitation** | 8.0 (115 reviews) | Not enough data | 
| **Survey Link** | 8.4 (133 reviews) | Not enough data | 
| **App** | 8.4 (132 reviews) | Not enough data | 
| **Widget** | 7.7 (84 reviews) | Not enough data | 
| **Recruitment Pool** | 8.3 (156 reviews) | Not enough data | 

#### Feedback Management

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Media Library** | 7.7 (145 reviews) | Not enough data | 
| **Sorting** | 7.7 (160 reviews) | Not enough data | 
| **Sharing** | 8.2 (178 reviews) | Not enough data | 
| **Privacy** | 8.2 (163 reviews) | Not enough data | 

#### Insights

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Human Transcription** | Feature Not Available | Not enough data | 
| **Computer Transcription** | 7.3 (163 reviews) | Not enough data | 
| **Analytics** | 7.7 (174 reviews) | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.6/10 | 25 |
| **Verint Voice of the Customer** | 7.9/10 | 8 |

#### Analytics

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Net Promoter Score (NPS)** | 6.8 (20 reviews) | 7.8 (6 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 6.7 (19 reviews) | 8.7 (5 reviews) | 
| **Customer Effort Score (CES)** | 6.8 (18 reviews) | 7.0 (5 reviews) | 

#### Customization

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Stakeholder Management** | 6.9 (18 reviews) | 8.3 (5 reviews) | 
| **Multilanguage Support** | 6.2 (17 reviews) | 7.5 (6 reviews) | 
| **Multiple Branding Support** | 6.2 (18 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 5.8 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Summarization** | 7.3 (19 reviews) | Feature Not Available | 

#### Agentic AI - Experience Management

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Verint Voice of the Customer** | N/A | N/A |

#### Feedback Management

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.4/10 | 29 |
| **Verint Voice of the Customer** | N/A | N/A |

#### Survey Management

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Survey Builder** | 6.1 (22 reviews) | Not enough data | 
| **Question Types** | 7.9 (24 reviews) | Not enough data | 
| **Templates** | 6.5 (22 reviews) | Not enough data | 
| **Survey Distribution** | 6.5 (24 reviews) | Not enough data | 

#### Survey Customization

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Branching/Skip Logic** | 6.0 (25 reviews) | Not enough data | 
| **Branding** | 5.8 (24 reviews) | Not enough data | 
| **Multimedia Support** | 6.5 (24 reviews) | Not enough data | 
| **Multilingual Surveys** | 4.9 (23 reviews) | Not enough data | 

#### Survey Insights

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Reporting & Analytics** | 6.3 (24 reviews) | Not enough data | 
| **BI Tools Integration** | Feature Not Available | Not enough data | 
| **Data Exporting** | 7.1 (24 reviews) | Not enough data | 
| **Permissions** | 6.8 (24 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 8.2/10 | 155 |
| **Verint Voice of the Customer** | 8.5/10 | 13 |

#### Generative AI

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | 5.7 (5 reviews) | Feature Not Available | 
| **AI Text Summarization** | 6.4 (6 reviews) | Feature Not Available | 

#### Survey Management

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (35 reviews) ✓ Verified | 9.2 (10 reviews) | 
| **Survey Deployment** | 8.3 (83 reviews) ✓ Verified | 8.5 (11 reviews) | 
| **Feedback Collection** | 8.6 (107 reviews) ✓ Verified | 8.6 (12 reviews) | 
| **Device Responsiveness** | 8.5 (100 reviews) ✓ Verified | 8.7 (10 reviews) | 

#### Process Management

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Feedback Aggregation** | 8.0 (102 reviews) ✓ Verified | 7.9 (11 reviews) | 
| **Trigger Alerts** | Feature Not Available | 8.3 (9 reviews) | 
| **Real-Time Analysis** | 8.3 (82 reviews) ✓ Verified | 8.2 (10 reviews) | 
| **Real-Time Action** | Feature Not Available | 8.1 (9 reviews) | 

#### System Management

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Security** | 8.8 (89 reviews) ✓ Verified | 9.0 (8 reviews) | 
| **System Monitoring** | 9.2 (15 reviews) ✓ Verified | 8.1 (9 reviews) | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Verint Voice of the Customer** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Feature Not Available | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Feature Not Available | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Feature Not Available | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

### Predictive Analytics

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Verint Voice of the Customer** | N/A | N/A |

#### Statistical Tool

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Scripting** | Not enough data | Feature Not Available | 
| **Data Mining** | Not enough data | Feature Not Available | 
| **Algorithms** | Not enough data | Not enough data | 

#### Data Analysis

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Analysis** | Not enough data | Not enough data | 
| **Data Interaction** | Not enough data | Feature Not Available | 

#### Decision Making

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Modeling** | Not enough data | Not enough data | 
| **Data Visualizations** | Not enough data | Not enough data | 
| **Report Generation** | Not enough data | Not enough data | 
| **Data Unification** | Not enough data | Not enough data | 

#### Generative AI

| Feature | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to UserTesting (4):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Verint Voice of the Customer (4):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [Predictive Analytics Software](https://www.g2.com/categories/predictive-analytics), [Customer Success Software](https://www.g2.com/categories/customer-success)


---
## Reviewer Demographics

### By Company Size

| Segment | UserTesting | Verint Voice of the Customer | 
|---|---|---|
| **Small-Business** | 19.9% | 14.3% | 
| **Mid-Market** | 38.2% | 38.1% | 
| **Enterprise** | 41.8% | 47.6% | 

### By Industry

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.9%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.4%
- **Health, Wellness and Fitness:** 3.8%
- **Consumer Goods:** 3.8%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.7%

#### Verint Voice of the Customer

- **Retail:** 11.9%
- **Banking:** 9.5%
- **Internet:** 9.5%
- **Computer Software:** 7.1%
- **Marketing and Advertising:** 7.1%
- **Insurance:** 4.8%
- **Government Relations:** 4.8%
- **Accounting:** 2.4%
- **Automotive:** 2.4%
- **Consumer Services:** 2.4%
- **Other:** 38.1%

---
## Alternatives

### Alternatives to UserTesting

- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (190 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (181 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (530 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (189 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (344 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (287 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [Discuss](https://www.g2.com/products/discuss/reviews) — 4.7/5 stars (283 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)

### Alternatives to Verint Voice of the Customer

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23881 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (344 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1753 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1052 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)

---
## Top Discussions

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) — 1 comment
  > **Top comment:** "The platform supports two types of users: Business Users and Testers

Business Users can upload Figma designs, prototypes, or product concepts to gather..."
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment, 1 upvote
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."

### Verint Voice of the Customer

- Title: [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) — 1 comment
  > **Top comment:** "Verint Predictive Experience/Foresee is now a part of the Verint Voice of the Customer (VOC) solution. Verint VOC helps you to unify and analyze your CX data..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/usertesting-vs-verint-verint-voice-of-the-customer)