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Compare UserTesting and UserZoom Go

See this
side-by-side comparison of UserTesting vs. UserZoom Go
based on preference data from user reviews. UserTesting rates 4.5/5 stars with 501 reviews. By contrast, UserZoom Go rates 4.3/5 stars with 17 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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UserTesting
UserTesting
(501)
4.5 out of 5
UserTesting
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Have you used UserTesting before?
Yes
UserZoom Go
UserZoom Go
(17)
4.3 out of 5
UserZoom Go
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Have you used UserZoom Go before?
Yes
Star Rating
UserTesting
UserTesting
UserZoom Go
UserZoom Go
Market Segments
UserTesting
UserTesting
Enterprise (38.4% of reviews)
UserZoom Go
UserZoom Go
Mid-Market (57.1% of reviews)
Entry Level Price
UserTesting
UserTesting
Contact for pricing
UserZoom Go
UserZoom Go
No pricing information available

UserTesting vs UserZoom Go

When assessing the two solutions, reviewers found UserTesting easier to use, set up, and administer. Reviewers also preferred doing business with UserTesting overall.

  • Reviewers felt that UserZoom Go meets the needs of their business better than UserTesting.
  • When comparing quality of ongoing product support, reviewers felt that UserZoom Go is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of UserZoom Go over UserTesting.
Categories
Shared Categories
UserTesting
UserTesting
UserZoom Go
UserZoom Go
UserTesting and UserZoom Go are categorized as User Research
Unique Categories
UserZoom Go
UserZoom Go has no unique categories
Pricing
UserTesting
UserTesting Pricing
Premium
Contact for pricing
Free Trial
UserZoom Go
UserZoom Go Pricing
Enterprise
Contact Us
Free Trial Unavailable
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Ratings
Meets Requirements
UserTesting
UserTesting
8.6
Responses: 420
UserZoom Go
UserZoom Go
9.1
Responses: 11
Ease of Use
UserTesting
UserTesting
8.4
Responses: 423
UserZoom Go
UserZoom Go
8.0
Responses: 11
Ease of Setup
UserTesting
UserTesting
8.7
Responses: 172
UserZoom Go
UserZoom Go
7.2
Responses: 6
Ease of Admin
UserTesting
UserTesting
8.7
Responses: 170
UserZoom Go
UserZoom Go
7.5
Responses: 6
Quality of Support
UserTesting
UserTesting
9.0
Responses: 356
UserZoom Go
UserZoom Go
9.3
Responses: 10
Ease of Doing Business With
UserTesting
UserTesting
8.7
Responses: 162
UserZoom Go
UserZoom Go
8.6
Responses: 6
Product Direction (% positive)
UserTesting
UserTesting
8.0
Responses: 416
UserZoom Go
UserZoom Go
8.1
Responses: 6
Features
User Response Methods
Survey
UserTesting
UserTesting
7.8
Responses: 197
Verified Feature
UserZoom Go
UserZoom Go
8.1
Responses: 7
Verified Feature
Video Snippets
UserTesting
UserTesting
8.7
Responses: 239
Verified Feature
UserZoom Go
UserZoom Go
8.7
Responses: 5
Verified Feature
Video Interview
UserTesting
UserTesting
8.9
Responses: 165
Verified Feature
UserZoom Go
UserZoom Go
9.7
Responses: 6
Photo Submission
UserTesting
UserTesting
7.8
Responses: 82
Verified Feature
UserZoom Go
UserZoom Go
Feature Not Available
Text/Notes
UserTesting
UserTesting
8.4
Responses: 223
Verified Feature
UserZoom Go
UserZoom Go
7.4
Responses: 7
Verified Feature
Participant Selection
In-App
UserTesting
UserTesting
8.4
Responses: 17
UserZoom Go
UserZoom Go
7.2
Responses: 6
Verified Feature
In-Store
UserTesting
UserTesting
Feature Not Available
UserZoom Go
UserZoom Go
Feature Not Available
On-Site
UserTesting
UserTesting
9.4
Responses: 8
UserZoom Go
UserZoom Go
7.3
Responses: 5
Verified Feature
Recruitment Pool
UserTesting
UserTesting
8.2
Responses: 241
Verified Feature
UserZoom Go
UserZoom Go
9.2
Responses: 6
Verified Feature
Insights
Analytics
UserTesting
UserTesting
7.7
Responses: 216
Verified Feature
UserZoom Go
UserZoom Go
7.7
Responses: 8
Verified Feature
Collaboration
UserTesting
UserTesting
7.6
Responses: 189
Verified Feature
UserZoom Go
UserZoom Go
7.6
Responses: 7
Verified Feature
Sorting
UserTesting
UserTesting
7.4
Responses: 190
Verified Feature
UserZoom Go
UserZoom Go
7.0
Responses: 5
Verified Feature
Reviewers' Company Size
Reviewers of UserTesting were most often representing companies in the Enterprise segment, while reviewers for UserZoom Go were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
UserTesting
UserTesting
23.4%
UserZoom Go
UserZoom Go
7.1%
Mid-Market
(51-1000 emp.)
UserTesting
UserTesting
38.2%
UserZoom Go
UserZoom Go
57.1%
Enterprise
(> 1000 emp.)
UserTesting
UserTesting
38.4%
UserZoom Go
UserZoom Go
35.7%
Reviewers' Industry
UserTesting
UserTesting Industry
Computer Software
9.7%
Financial Services
9.3%
Information Technology and Services
8.2%
Retail
6.5%
Health, Wellness and Fitness
5.1%
Other
61.2%
UserZoom Go
UserZoom Go Industry
Information Technology and Services
21.4%
Insurance
14.3%
Entertainment
14.3%
Retail
7.1%
Internet
7.1%
Other
35.7%
Reviews
Most Helpful Favorable Review
UserTesting
GR
User in Retail

UserTesting helps us to better understand site strengths and weaknesses, and also helps complete our ecosystem of tools that give us insight into customer experience/journey. Combining quantitative and qualitative data gives merit to certain priorities that...

UserZoom Go
Jackie B.
User in Entertainment

From my very experience with Validately, I found it simplified the entire process of user-testing. Once I qualify for a specific panel, Validately's operations manages everything else: from ensuring schedules, invites, links to the DEMO, reminders and any...

Most Helpful Critical Review
UserTesting
moshe s.
Internal Consultant in Entertainment

Customer Care - it seems that you don't care about your customers and don't care to have new or renewal customers.

UserZoom Go
GE
Administrator in Entertainment

The UI was super confusing to use and some of the terminologies seemed misleading.

Discussions
UserTesting
UserTesting Discussions
Will you consider building out videos and demos for specific prospective users?
2 comments
Mia C.
MC
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
JT
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
Linda B.
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
UserZoom Go
UserZoom Go Discussions
Monty the Mongoose crying
UserZoom Go has no discussions with answers
Screenshots
UserTesting
UserTesting Screenshots
UserZoom Go
UserZoom Go Screenshots
No screenshots provided
Videos
UserTesting
UserTesting Videos
Video Preview

UserTesting + AAA

UserTesting + NBC Universal

UserTesting + Eargo

UserTesting + Microsoft

UserTesting + Expedia

UserTesting + Fandango

UserTesting + FamilySearch

UserTesting + Citrix

UserTesting: The Human Insight Platform

Get to know UserTesting and the value of Human Insights for your business.

Meet Live Conversation by UserTesting. Speak and engage with your customers in real-time to gather Human Insights that empower you to make better business decisions.

UserZoom Go
UserZoom Go Videos
No videos provided
Downloads
UserZoom Go
UserZoom Go Downloads
No downloads provided
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