Compare UserTesting and Usersnap 
At a Glance
Market Segments
Enterprise (41.8% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free
UserTesting
Star Rating
(787)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansUsersnap
Star Rating
(93)4.5 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in providing a wide variety of test types, including websites, prototypes, mobile apps, and surveys, which enhances its versatility for user research. Users appreciate the platform's focus on human opinions over AI-generated content, making it a meaningful choice for gathering qualitative insights.
- Users say that Usersnap stands out for its ease of use, particularly in capturing screen recordings and screenshots. Reviewers highlight the app's smooth setup process and intuitive interface, which allows users to quickly mark issues directly on the screen, facilitating faster communication with developers.
- According to verified reviews, UserTesting has a higher overall satisfaction score, reflecting its strong performance in user research. Users commend the platform for its clear instructions and timely payments, which contribute to a positive experience when conducting tests.
- Reviewers mention that while Usersnap is highly rated for its customer support and ease of implementation, it may not offer the same depth of features as UserTesting for comprehensive user research. Users appreciate the integration capabilities of Usersnap, which help manage feedback effectively, but some feel it lacks the variety of testing options available in UserTesting.
- G2 reviewers highlight that UserTesting's user interface is praised for its smooth animations and intuitive design, making it easier for users to navigate the platform. This contrasts with Usersnap, where users also find the interface easy to navigate but may not experience the same level of engagement as with UserTesting.
- Users report that both platforms have strong support, but Usersnap edges out with slightly higher ratings in quality of support. Users appreciate the responsiveness and helpfulness of Usersnap's support team, which enhances their overall experience, especially for small businesses looking for reliable assistance.
Pricing
Entry-Level Pricing
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
UserTesting
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
8.6
600
9.1
69
Ease of Use
8.4
631
9.6
71
Ease of Setup
8.6
297
9.5
42
Ease of Admin
8.7
231
9.1
40
Quality of Support
9.0
523
9.5
63
Has the product been a good partner in doing business?
8.8
226
9.2
39
Product Direction (% positive)
8.1
590
8.9
64
Features by Category
User Response Methods
7.5
317
|
Verified
9.4
18
8.7
374
|
Verified
9.2
16
8.7
296
|
Verified
8.8
11
7.1
182
|
Verified
9.3
16
8.2
352
|
Verified
9.4
16
Participant Selection
7.4
126
8.2
17
5.5
81
8.3
12
6.9
107
8.6
12
8.2
374
|
Verified
Feature Not Available
Insights
7.7
345
|
Verified
8.2
16
7.7
312
|
Verified
8.5
18
7.4
313
|
Verified
8.6
17
Generative AI
6.6
84
8.3
9
Bug Reporting
Not enough data
8.8
29
Not enough data
9.0
27
Not enough data
8.7
28
Bug Monitoring
Not enough data
7.6
24
Not enough data
8.1
25
Not enough data
8.3
25
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Not enough data
Feedback Management
7.7
144
Not enough data
7.7
159
Not enough data
8.2
177
Not enough data
8.2
162
Not enough data
Insights
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Not enough data
Agentic AI - Demo Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Analytics
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Not enough data
Customization
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Not enough data
Generative AI
Feature Not Available
Not enough data
7.3
19
Not enough data
Agentic AI - Experience Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Not enough data
Survey Customization
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Not enough data
Survey Insights
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Not enough data
Agentic AI - Survey
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
5.7
5
Feature Not Available
6.4
6
8.5
11
Survey Management
9.0
35
|
Verified
9.1
23
8.3
83
|
Verified
8.8
23
8.6
107
|
Verified
9.7
22
8.5
100
|
Verified
9.3
22
Process Management
8.0
102
|
Verified
9.4
21
Feature Not Available
9.2
21
8.3
82
|
Verified
9.1
20
Feature Not Available
9.1
20
System Management
8.8
89
|
Verified
8.8
21
9.2
15
|
Verified
8.3
20
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserTesting and Usersnap are categorized as User Research and Enterprise Feedback Management
Unique Categories
UserTesting is categorized as Consumer Video Feedback, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.3%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Computer Software
24.4%
Information Technology and Services
11.1%
Internet
7.8%
Marketing and Advertising
7.8%
Logistics and Supply Chain
4.4%
Other
44.4%
Discussions
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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