# UserTesting, Userback vs User Interviews Comparison

| | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 790 | 286 | 1,046 | 
| **Largest Market Segment** | Enterprise (41.9% of reviews) | Small-Business (89.0% of reviews) | Small-Business (52.7% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Free | $49.00 | 

---
## Top Pros & Cons

### UserTesting

Pros:
- Ease of Use (86 reviews)
- Helpful (64 reviews)

Cons:
- Testing Difficulties (28 reviews)
- Missing Features (26 reviews)

### Userback

Pros:
- Ease of Use (62 reviews)
- Feedback Management (37 reviews)

Cons:
- Limited Customization (17 reviews)
- Feature Limitations (13 reviews)

### User Interviews

Pros:
- Ease of Use (63 reviews)
- Customer Support (41 reviews)

Cons:
- Not User-Friendly (16 reviews)
- Survey Issues (16 reviews)

---
## Ratings Comparison
| Rating | UserTesting | Userback | User Interviews | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (603 reviews) | 9.1 (175 reviews) | 8.9 (572 reviews) | 
  | **Ease of Use** | 8.4 (634 reviews) | 9.3 (176 reviews) | 9.0 (591 reviews) | 
  | **Ease of Setup** | 8.6 (300 reviews) | 9.3 (154 reviews) | 8.6 (209 reviews) | 
  | **Ease of Admin** | 8.7 (234 reviews) | 9.3 (147 reviews) | 9.0 (115 reviews) | 
  | **Quality of Support** | 9.0 (526 reviews) | 9.4 (137 reviews) | 9.1 (525 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (229 reviews) | 9.6 (134 reviews) | 9.1 (115 reviews) | 
  | **Product Direction (% positive)** | 8.1 (593 reviews) | 9.2 (159 reviews) | 9.3 (587 reviews) | 

---
## Pricing

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

### Userback

#### Entry-Level Pricing

Plan: Free Forever

Price: Free

Description: For early-stage teams needing just the essentials.

Key Features:
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability

[Browse all 4 editions](https://www.g2.com/products/userback/pricing)

#### Free Trial

Yes

### User Interviews

#### Entry-Level Pricing

Plan: Recruit Pay As You Go

Price: $49.00

Description: For teams doing occasional research.

Key Features:
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation

[Browse all 5 editions](https://www.g2.com/products/user-interviews/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.5/10 | 466 |
| **Userback** | 8.4/10 | 71 |
| **User Interviews** | 6.6/10 | 553 |

#### User Response Methods

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Survey** | 7.5 (319 reviews) ✓ Verified | 8.4 (41 reviews) ✓ Verified | 7.5 (223 reviews) ✓ Verified | 
| **Video Snippets** | 8.6 (376 reviews) ✓ Verified | 8.9 (40 reviews) ✓ Verified | 6.2 (193 reviews) | 
| **Video Interview** | 8.7 (298 reviews) ✓ Verified | Feature Not Available | 8.2 (223 reviews) | 
| **Photo Submission** | 7.1 (183 reviews) ✓ Verified | 9.4 (58 reviews) ✓ Verified | 5.9 (190 reviews) | 
| **Text/Notes** | 8.2 (352 reviews) ✓ Verified | 9.3 (50 reviews) ✓ Verified | 6.6 (202 reviews) | 

#### Participant Selection

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **In-App** | 7.4 (126 reviews) | 8.3 (31 reviews) | 6.9 (195 reviews) | 
| **In-Store** | 5.5 (81 reviews) | Feature Not Available | 4.9 (48 reviews) | 
| **On-Site** | 6.9 (107 reviews) | 8.7 (42 reviews) ✓ Verified | 6.0 (187 reviews) | 
| **Recruitment Pool** | 8.1 (376 reviews) ✓ Verified | Feature Not Available | 8.1 (215 reviews) ✓ Verified | 

#### Insights

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Analytics** | 7.7 (346 reviews) ✓ Verified | 8.4 (37 reviews) ✓ Verified | 6.7 (188 reviews) ✓ Verified | 
| **Collaboration** | 7.7 (312 reviews) ✓ Verified | 8.6 (51 reviews) ✓ Verified | 6.9 (197 reviews) ✓ Verified | 
| **Sorting** | 7.4 (313 reviews) ✓ Verified | 8.2 (44 reviews) ✓ Verified | 6.7 (196 reviews) ✓ Verified | 

#### Generative AI

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **AI Text Summarization** | 6.6 (84 reviews) | 6.1 (20 reviews) | 4.9 (74 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 9.2/10 | 12 |
| **User Interviews** | N/A | N/A |

#### User Behavior

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Click Tracking** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Mouse Movement ** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Frustration Tracking** | Not enough data | 7.9 (7 reviews) | Not enough data | 

#### A/B Testing 

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Error and Bug Tracking** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Split URL Testing** | Not enough data | Feature Not Available | Not enough data | 
| **Data Analysis** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Notes** | Not enough data | 9.7 (5 reviews) | Not enough data | 

#### Visitor Information

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **User Identification** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Search Box** | Not enough data | 8.1 (6 reviews) | Not enough data | 

#### Agentic AI - Session Replay

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 8.0/10 | 120 |
| **User Interviews** | N/A | N/A |

#### Bug Reporting

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **User Reports & Feedback** | Not enough data | 9.5 (103 reviews) | Not enough data | 
| **Tester Reports & Feedback** | Not enough data | 9.3 (87 reviews) | Not enough data | 
| **Team Reports & Comments** | Not enough data | 9.0 (84 reviews) | Not enough data | 

#### Bug Monitoring

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Analytics** | Not enough data | 8.2 (74 reviews) | Not enough data | 
| **Bug History** | Not enough data | 8.7 (78 reviews) | Not enough data | 
| **Data Retention** | Not enough data | 8.4 (63 reviews) | Not enough data | 

#### Agentic AI - Bug Tracking

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 6.1 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 5.9 (24 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.4 (24 reviews) | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.9/10 | 259 |
| **Userback** | N/A | N/A |
| **User Interviews** | N/A | N/A |

#### Feedback Source

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Invitation** | 8.0 (114 reviews) | Feature Not Available | Not enough data | 
| **Survey Link** | 8.3 (132 reviews) | Not enough data | Not enough data | 
| **App** | 8.4 (131 reviews) | Not enough data | Not enough data | 
| **Widget** | 7.7 (83 reviews) | Not enough data | Not enough data | 
| **Recruitment Pool** | 8.3 (155 reviews) | Feature Not Available | Not enough data | 

#### Feedback Management

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Media Library** | 7.7 (144 reviews) | Not enough data | Not enough data | 
| **Sorting** | 7.7 (159 reviews) | Not enough data | Not enough data | 
| **Sharing** | 8.2 (177 reviews) | Not enough data | Not enough data | 
| **Privacy** | 8.2 (162 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Human Transcription** | Feature Not Available | Feature Not Available | Not enough data | 
| **Computer Transcription** | 7.3 (162 reviews) | Feature Not Available | Not enough data | 
| **Analytics** | 7.7 (173 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Feature Not Available | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Feature Not Available | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.6/10 | 25 |
| **Userback** | N/A | N/A |
| **User Interviews** | N/A | N/A |

#### Analytics

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 6.8 (20 reviews) | Not enough data | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 6.7 (19 reviews) | Not enough data | Not enough data | 
| **Customer Effort Score (CES)** | 6.8 (18 reviews) | Not enough data | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | Not enough data | 

#### Customization

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Stakeholder Management** | 6.9 (18 reviews) | Not enough data | Not enough data | 
| **Multilanguage Support** | 6.2 (17 reviews) | Not enough data | Not enough data | 
| **Multiple Branding Support** | 6.2 (18 reviews) | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | 5.8 (17 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.3 (19 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.4/10 | 29 |
| **Userback** | N/A | N/A |
| **User Interviews** | 7.7/10 | 534 |

#### Survey Management

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Survey Builder** | 6.1 (22 reviews) | Not enough data | 8.3 (179 reviews) | 
| **Question Types** | 7.9 (24 reviews) | Not enough data | 8.5 (226 reviews) | 
| **Templates** | 6.5 (22 reviews) | Not enough data | 8.2 (170 reviews) | 
| **Survey Distribution** | 6.5 (24 reviews) | Not enough data | 8.6 (188 reviews) | 

#### Survey Customization

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Branching/Skip Logic** | 6.0 (25 reviews) | Not enough data | 7.7 (160 reviews) | 
| **Branding** | 5.8 (24 reviews) | Not enough data | 8.0 (161 reviews) | 
| **Multimedia Support** | 6.5 (24 reviews) | Not enough data | 7.9 (165 reviews) | 
| **Multilingual Surveys** | 4.9 (23 reviews) | Not enough data | Feature Not Available | 

#### Survey Insights

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Reporting & Analytics** | 6.3 (24 reviews) | Not enough data | Feature Not Available | 
| **BI Tools Integration** | Feature Not Available | Not enough data | Feature Not Available | 
| **Data Exporting** | 7.1 (24 reviews) | Not enough data | 8.4 (147 reviews) | 
| **Permissions** | 6.8 (24 reviews) | Not enough data | 8.5 (162 reviews) | 

#### Agentic AI - Survey

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | 5.2 (10 reviews) | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 6.2 (10 reviews) | 
| **Decision Making** | Feature Not Available | Not enough data | 7.4 (11 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 8.2/10 | 155 |
| **Userback** | N/A | N/A |
| **User Interviews** | N/A | N/A |

#### Generative AI

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **AI Text Generation** | 5.7 (5 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.4 (6 reviews) | Not enough data | Not enough data | 

#### Survey Management

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Brand Design Consistency** | 9.0 (35 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Survey Deployment** | 8.3 (83 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Feedback Collection** | 8.6 (107 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Device Responsiveness** | 8.5 (100 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Process Management

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Feedback Aggregation** | 8.0 (102 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Trigger Alerts** | Feature Not Available | Not enough data | Not enough data | 
| **Real-Time Analysis** | 8.3 (82 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Real-Time Action** | Feature Not Available | Not enough data | Not enough data | 

#### System Management

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Security** | 8.8 (89 reviews) ✓ Verified | Not enough data | Not enough data | 
| **System Monitoring** | 9.2 (15 reviews) ✓ Verified | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 4.5/10 | 9 |
| **User Interviews** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.5 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 4.3 (7 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 4.8 (7 reviews) | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | N/A | N/A |
| **User Interviews** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Feature Not Available | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | Not enough data | 
| **AI Smart Probes** | Feature Not Available | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Dashboards & Embedded Integrations** | Feature Not Available | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userback** | 7.8/10 | 42 |
| **User Interviews** | N/A | N/A |

#### Communication

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Wiki Documentation** | Not enough data | Feature Not Available | Not enough data | 
| **Community Forum** | Not enough data | 7.8 (12 reviews) | Not enough data | 
| **Customer Ideation** | Not enough data | 9.3 (28 reviews) | Not enough data | 

#### Planning

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Work Capacity** | Not enough data | Feature Not Available | Not enough data | 
| **Task Ranking** | Not enough data | 8.9 (25 reviews) | Not enough data | 
| **Kanban Board** | Not enough data | 8.3 (23 reviews) | Not enough data | 
| **Custom Workflows** | Not enough data | 8.6 (20 reviews) | Not enough data | 
| **Release Forecasting** | Not enough data | Feature Not Available | Not enough data | 

#### Workflow Management

| Feature | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Time Tracking** | Not enough data | Feature Not Available | Not enough data | 
| **Progress Monitoring** | Not enough data | Feature Not Available | Not enough data | 
| **Budgeting** | Not enough data | Feature Not Available | Not enough data | 
| **Team Scorecard** | Not enough data | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to UserTesting (5):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Userback (5):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Product Management Software](https://www.g2.com/categories/product-management-software), [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [Session Replay Software](https://www.g2.com/categories/session-replay)

**Unique to User Interviews (1):** [Survey Software](https://www.g2.com/categories/survey)


---
## Reviewer Demographics

### By Company Size

| Segment | UserTesting | Userback | User Interviews | 
|---|---|---|---|
| **Small-Business** | 20.0% | 89.0% | 52.7% | 
| **Mid-Market** | 38.1% | 7.9% | 25.0% | 
| **Enterprise** | 41.9% | 3.1% | 22.2% | 

### By Industry

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.8%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.5%
- **Consumer Goods:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

#### Userback

- **Marketing and Advertising:** 25.8%
- **Computer Software:** 18.2%
- **Information Technology and Services:** 12.4%
- **Design:** 9.3%
- **Internet:** 6.2%
- **Program Development:** 4.0%
- **Graphic Design:** 2.2%
- **Management Consulting:** 2.2%
- **Accounting:** 1.3%
- **Education Management:** 1.3%
- **Other:** 16.9%

#### User Interviews

- **Information Technology and Services:** 11.0%
- **Computer Software:** 9.5%
- **Market Research:** 8.4%
- **Financial Services:** 5.5%
- **Research:** 4.4%
- **Hospital & Health Care:** 3.9%
- **Accounting:** 3.1%
- **Retail:** 2.8%
- **Health, Wellness and Fitness:** 2.7%
- **Education Management:** 2.4%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to UserTesting

- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (525 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)
- [Discuss](https://www.g2.com/products/discuss/reviews) — 4.7/5 stars (277 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)

### Alternatives to Userback

- [Usersnap](https://www.g2.com/products/usersnap/reviews) — 4.5/5 stars (92 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7810 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12397 reviews)
- [BugHerd](https://www.g2.com/products/bugherd/reviews) — 4.7/5 stars (201 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2358 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (525 reviews)
- [GitHub](https://www.g2.com/products/github/reviews) — 4.7/5 stars (2353 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13636 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)

### Alternatives to User Interviews

- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (525 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23543 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5148 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)

---
## Top Discussions

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."
- Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote
  > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..."

### Userback

- Title: [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) — 1 comment
  > **Top comment:** "Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a..."

### User Interviews

- Title: [How many user interviews should you do?](https://www.g2.com/discussions/how-many-user-interviews-should-you-do) — 2 comments
  > **Top comment:** "as many as your knowledge/data set would benefit"
- Title: [What do user interviews pay?](https://www.g2.com/discussions/what-do-user-interviews-pay) — 2 comments
  > **Top comment:** "User interviews is one of the best apps I have ever participated in. 90 9% of the time you are giving your own choice of what gift card you would like and..."
- Title: [Why is a user interview important?](https://www.g2.com/discussions/why-is-a-user-interview-important) — 1 comment
  > **Top comment:** "Because individual  user stories come together to help us understand the big picture on how to create and improve products and services."
- Title: [How do you recruit a user for an interview?](https://www.g2.com/discussions/how-do-you-recruit-a-user-for-an-interview) — 1 comment
  > **Top comment:** "I often share with family and friends how much enjoyment I get from doing my user interviews. I share the pleasure of helping a business do better. I learn..."
- Title: [Why is Amazon credit the main form of payment?](https://www.g2.com/discussions/31513-why-is-amazon-credit-the-main-form-of-payment) — 1 comment, 1 upvote
  > **Top comment:** "We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/usertesting-vs-userback-vs-user-interviews)