# Userpilot vs Zonka Feedback Comparison

| | Userpilot | Zonka Feedback | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 999 | 81 | 
| **Largest Market Segment** | Mid-Market (55.6% of reviews) | Small-Business (64.1% of reviews) | 
| **Entry Level Price** | Starting at $249.00 | Starting at $99.00 Per Month | 

---
## Top Pros & Cons

### Userpilot

Pros:
- Ease of Use (293 reviews)
- Intuitive (182 reviews)

Cons:
- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)

### Zonka Feedback

Pros:
- Customer Support (5 reviews)
- Helpful (4 reviews)

Cons:
- Software Instability (2 reviews)
- Call Issues (1 reviews)

---
## Ratings Comparison
| Rating | Userpilot | Zonka Feedback | 
|---|---|---|
  | **Meets Requirements** | 8.8 (798 reviews) | 9.2 (54 reviews) | 
  | **Ease of Use** | 8.6 (858 reviews) | 9.3 (56 reviews) | 
  | **Ease of Setup** | 8.6 (650 reviews) | 9.2 (40 reviews) | 
  | **Ease of Admin** | 8.7 (355 reviews) | 9.1 (36 reviews) | 
  | **Quality of Support** | 9.4 (721 reviews) | 9.3 (51 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (351 reviews) | 9.6 (34 reviews) | 
  | **Product Direction (% positive)** | 9.4 (810 reviews) | 9.5 (51 reviews) | 

---
## Pricing

### Userpilot

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $249.00

Description: Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.

Key Features:
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation

[Browse all 3 editions](https://www.g2.com/products/userpilot/pricing)

#### Free Trial

Yes

### Zonka Feedback

#### Entry-Level Pricing

Plan: Customer Feedback

Price: Starting at $99.00 Per Month

Description: Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.

Key Features:
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)  
- NPS, CSAT & CES measurement  
- Online reputation management

[Browse all 2 editions](https://www.g2.com/products/zonka-feedback/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### User Response Methods

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Survey** | Not enough data | Not enough data | 
| **Video Snippets** | Not enough data | Not enough data | 
| **Video Interview** | Not enough data | Not enough data | 
| **Photo Submission** | Not enough data | Not enough data | 
| **Text/Notes** | Not enough data | Not enough data | 

#### Participant Selection

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **In-App** | Not enough data | Not enough data | 
| **In-Store** | Not enough data | Not enough data | 
| **On-Site** | Not enough data | Not enough data | 
| **Recruitment Pool** | Not enough data | Not enough data | 

#### Insights

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 
| **Collaboration** | Not enough data | Not enough data | 
| **Sorting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | 7.4/10 | 43 |
| **Zonka Feedback** | N/A | N/A |

#### User Behavior

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Click Tracking** | 8.6 (42 reviews) | Not enough data | 
| **Mouse Movement ** | 7.6 (38 reviews) | Not enough data | 
| **Frustration Tracking** | 6.9 (38 reviews) | Not enough data | 

#### A/B Testing 

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Error and Bug Tracking** | 6.5 (33 reviews) | Not enough data | 
| **Split URL Testing** | 6.4 (31 reviews) | Not enough data | 
| **Data Analysis** | 8.5 (38 reviews) | Not enough data | 
| **Notes** | 7.0 (30 reviews) | Not enough data | 

#### Visitor Information

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **User Identification** | 8.9 (37 reviews) | Not enough data | 
| **Search Box** | 8.3 (35 reviews) | Not enough data | 

#### Agentic AI - Session Replay

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Cross-system Integration** | 5.2 (7 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | 8.5/10 | 647 |
| **Zonka Feedback** | N/A | N/A |

#### User Analysis

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Survey Implementation** | 8.9 (559 reviews) | Not enough data | 
| **Data Analysis** | 8.2 (566 reviews) | Not enough data | 

#### User Support

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **User Segmentation** | 8.7 (587 reviews) | Not enough data | 
| **Multi-Language Support** | 7.8 (479 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | 8.4 (508 reviews) | Not enough data | 

#### Walkthrough Type

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.2 (499 reviews) | Not enough data | 
| **Text Bubble Walkthroughs** | 8.9 (548 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Integration** | 8.5 (107 reviews) | Not enough data | 
| **Communications** | 9.1 (125 reviews) | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Analytics** | 8.7 (133 reviews) | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Customer self-service** | 8.8 (102 reviews) | Not enough data | 
| **In-app guidance** | 9.2 (133 reviews) | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Adaptive Learning** | 7.7 (48 reviews) | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | 7.7/10 | 291 |
| **Zonka Feedback** | N/A | N/A |

#### Product Analytics

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Account-Level Analytics** | 8.6 (273 reviews) | Not enough data | 
| **User-Level Analytics** | 8.6 (283 reviews) | Not enough data | 
| **Segmentation** | 8.6 (279 reviews) | Not enough data | 
| **Funnels** | 8.2 (271 reviews) | Not enough data | 
| **Alerts** | 7.7 (252 reviews) | Not enough data | 
| **Multi-Product Analytics** | 7.8 (245 reviews) | Not enough data | 
| **User Scoring** | 7.5 (242 reviews) | Not enough data | 
| **Integrations** | 7.4 (248 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (36 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (36 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (37 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (36 reviews) | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **Zonka Feedback** | 8.8/10 | 24 |

#### Analytics

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.7 (19 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 9.8 (19 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 9.9 (17 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 9.2 (16 reviews) | 
| **Multilanguage Support** | Not enough data | 9.2 (15 reviews) | 
| **Multiple Branding Support** | Not enough data | 9.1 (18 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.9 (14 reviews) | 

#### Generative AI

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (8 reviews) | 

#### Agentic AI - Experience Management

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **Zonka Feedback** | 8.0/10 | 25 |

#### Feedback Management

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | 8.2 (21 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.5 (21 reviews) | 

#### Feedback Analysis

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (19 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.0 (14 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.0 (21 reviews) | 

#### Feedback Sources

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.5 (20 reviews) | 
| **Surveys** | Not enough data | 8.7 (22 reviews) | 
| **Social Media** | Not enough data | 7.8 (15 reviews) | 
| **Customer Service Channels** | Not enough data | 8.6 (17 reviews) | 

#### Generative AI

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 6.7 (10 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | 7.9/10 | 245 |
| **Zonka Feedback** | 8.9/10 | 13 |

#### Survey Management

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Survey Builder** | 8.5 (231 reviews) | 9.1 (13 reviews) | 
| **Question Types** | 8.7 (224 reviews) | 9.0 (12 reviews) | 
| **Templates** | 8.3 (223 reviews) | 9.0 (12 reviews) | 
| **Survey Distribution** | 7.6 (214 reviews) | 9.2 (13 reviews) | 

#### Survey Customization

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Branching/Skip Logic** | 8.2 (215 reviews) | 8.8 (8 reviews) | 
| **Branding** | 8.5 (226 reviews) | 8.9 (11 reviews) | 
| **Multimedia Support** | 8.0 (214 reviews) | 7.7 (5 reviews) | 
| **Multilingual Surveys** | 7.6 (201 reviews) | 9.2 (6 reviews) | 

#### Survey Insights

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Reporting & Analytics** | 8.2 (215 reviews) | 9.2 (13 reviews) | 
| **BI Tools Integration** | 7.2 (193 reviews) | Not enough data | 
| **Data Exporting** | 8.1 (213 reviews) | 8.8 (7 reviews) | 
| **Permissions** | 8.3 (206 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Adaptive Learning** | 7.0 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (21 reviews) | Not enough data | 
| **Decision Making** | 7.3 (22 reviews) | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### Setup

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational AI Survey Platforms

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### Study Creation & Design - Conversational AI Survey Platforms

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **AI-Powered Question Generation** | Not enough data | Not enough data | 
| **Research Objective Optimization** | Not enough data | Not enough data | 
| **Cross-Platform Study Design** | Not enough data | Not enough data | 
| **Multi-Modal Study Templates** | Not enough data | Not enough data | 
| **Adaptive Survey Logic** | Not enough data | Not enough data | 

#### Participant Management & Recruitment - Conversational AI Survey Platforms

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Incentive Automation** | Not enough data | Not enough data | 
| **Intelligent Screener Management** | Not enough data | Not enough data | 
| **Global Participant Access** | Not enough data | Not enough data | 
| **Automated Panel Recruitment** | Not enough data | Not enough data | 

#### Data Collection & Interview Moderation - Conversational AI Survey Platforms

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Embed and present various media types including images, videos, prototypes, or websites for participant evaluation** | Not enough data | Not enough data | 
| **AI Interview Moderation** | Not enough data | Not enough data | 
| **Create natural conversation flows that feel like human interactions rather than traditional form-based surveys** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### Consumer Intelligence

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Customer Feedback** | Not enough data | Not enough data | 
| **Competitive Intelligence** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Not enough data | 
| **Corporate Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

#### Media Monitoring

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | Not enough data | 
| **Social Media Management** | Not enough data | Not enough data | 
| **Digital Media Monitoring** | Not enough data | Not enough data | 

#### In-House Management

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Employee Performance** | Not enough data | Not enough data | 
| **Team Workflow** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Userpilot | Zonka Feedback | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Userpilot (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Session Replay Software](https://www.g2.com/categories/session-replay)

**Unique to Zonka Feedback (6):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Conversational AI Survey Platforms](https://www.g2.com/categories/conversational-ai-survey-platforms), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [User Research Tools](https://www.g2.com/categories/user-research)


---
## Reviewer Demographics

### By Company Size

| Segment | Userpilot | Zonka Feedback | 
|---|---|---|
| **Small-Business** | 39.4% | 64.1% | 
| **Mid-Market** | 55.6% | 29.5% | 
| **Enterprise** | 4.9% | 6.4% | 

### By Industry

#### Userpilot

- **Computer Software:** 37.0%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.6%
- **Internet:** 4.2%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.0%
- **Hospital & Health Care:** 2.0%
- **Human Resources:** 1.8%
- **E-Learning:** 1.7%
- **Accounting:** 1.4%
- **Other:** 25.4%

#### Zonka Feedback

- **Hospital & Health Care:** 7.7%
- **Education Management:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 6.4%
- **Financial Services:** 5.1%
- **Health, Wellness and Fitness:** 5.1%
- **Professional Training & Coaching:** 5.1%
- **Computer Software:** 5.1%
- **Retail:** 3.8%
- **Non-Profit Organization Management:** 3.8%
- **Other:** 42.3%

---
## Alternatives

### Alternatives to Userpilot

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1807 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.5/5 stars (549 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (771 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (571 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (359 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (358 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1371 reviews)
- [Product Fruits](https://www.g2.com/products/product-fruits/reviews) — 4.7/5 stars (239 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)

### Alternatives to Zonka Feedback

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23838 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4165 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1147 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5345 reviews)

---
## Top Discussions

### Userpilot

No discussions available for this product.

### Zonka Feedback

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/userpilot-vs-zonka-feedback)