Compare Userpilot and Whatfix 
Featured Products
At a Glance
Market Segments
Mid-Market (56.6% of reviews)
Enterprise (45.0% of reviews)
Entry-Level Pricing
Starting at $249.00
No pricing available
Userpilot
Star Rating
(972)4.6 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansWhatfix
Star Rating
(518)4.6 out of 5
Market Segments
Enterprise (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Whatfix excels in its implementation process, with users highlighting its quick setup and intuitive onboarding wizard. One user mentioned, "Very easy to configure content and quick implementation," which suggests that new users can get started without significant hurdles.
- Users say that Userpilot shines in flexibility and adaptability for onboarding flows. Reviewers appreciate the ability to quickly edit and optimize steps, with one noting, "I like how Userpilot makes it easy to update and optimize flows," which is crucial for evolving products.
- According to verified reviews, both platforms receive high marks for ease of use, with users rating them equally. However, Whatfix users particularly enjoy the context-aware features in Whatfix Studio, stating, "Being able to create pop-ups, smart tips, and beacons while seeing them in context makes the whole process much easier."
- Reviewers mention that Whatfix stands out for its quality of support, receiving a notably high score. Users have praised the platform for its transparency and responsiveness, with one user stating, "The way it is handling and keeping the transparency with the customers is commendable."
- Users highlight that Userpilot is particularly effective for testing and iterating onboarding strategies. One reviewer noted, "I use Userpilot to test different onboarding flows and messaging strategies," which indicates its strength in experimentation without needing engineering resources.
- G2 reviewers report that while Whatfix has a strong presence in the enterprise market, Userpilot is favored by mid-market companies, with 56.5% of its reviews coming from this segment. This suggests that Userpilot may be better suited for businesses looking for tailored solutions in a more agile environment.
Pricing
Entry-Level Pricing
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Whatfix
No pricing availableFree Trial
Userpilot
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.8
772
8.8
352
Ease of Use
8.6
829
8.6
419
Ease of Setup
8.6
623
8.3
367
Ease of Admin
8.7
352
8.5
285
Quality of Support
9.5
697
9.7
352
Has the product been a good partner in doing business?
9.3
348
9.5
284
Product Direction (% positive)
9.4
786
9.7
336
Features by Category
User Behavior
8.6
41
Not enough data
7.6
38
Not enough data
6.8
37
Not enough data
A/B Testing
6.5
33
Not enough data
6.4
31
Not enough data
8.4
37
Not enough data
7.0
30
Not enough data
Visitor Information
8.9
37
Not enough data
8.3
35
Not enough data
Agentic AI - Session Replay
5.2
7
Not enough data
User Analysis
8.9
552
8.0
158
8.1
563
8.1
174
User Support
8.7
581
8.2
167
7.7
477
8.0
144
8.4
507
8.0
144
Walkthrough Type
8.2
498
8.5
167
8.9
547
8.9
192
Platform Basics - Digital Adoption Platform
8.5
103
8.3
41
9.0
117
8.8
49
Analytics - Digital Adoption Platform
8.7
116
8.3
43
Functions - Digital Adoption Platform
8.8
101
8.4
46
9.1
118
8.7
54
Agentic AI - Digital Adoption Platform
7.8
49
7.2
29
Product Analytics
8.6
274
8.1
51
8.6
280
8.1
52
8.6
278
7.9
49
8.2
267
7.7
47
7.7
252
7.5
46
7.8
245
7.2
42
7.5
242
7.0
36
7.4
248
7.4
43
Agentic AI - Product Analytics
6.5
37
8.1
6
6.7
36
7.7
5
7.1
37
8.0
5
6.9
37
8.3
5
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.5
226
Not enough data
8.6
221
Not enough data
8.2
219
Not enough data
7.6
213
Not enough data
Survey Customization
8.2
214
Not enough data
8.5
224
Not enough data
8.0
214
Not enough data
7.6
200
Not enough data
Survey Insights
8.2
212
Not enough data
7.2
193
Not enough data
8.1
211
Not enough data
8.3
205
Not enough data
Agentic AI - Survey
7.0
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
150
Not enough data
8.8
143
Not enough data
8.2
95
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
92
Not enough data
8.1
89
Not enough data
7.6
77
Not enough data
8.0
90
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Categories
Categories
Shared Categories
Userpilot and Whatfix are categorized as Product Analytics and Digital Adoption Platform
Unique Categories
Userpilot is categorized as Survey and Session Replay
Whatfix is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.2%
Information Technology and Services
15.6%
Financial Services
5.7%
Internet
4.3%
Marketing and Advertising
3.2%
Other
34.0%
Computer Software
15.7%
Information Technology and Services
13.9%
Financial Services
3.9%
Insurance
3.7%
Banking
3.3%
Other
59.6%
Discussions
Userpilot has no discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
