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At a Glance
Market Segments
Mid-Market (56.0% of reviews)
Enterprise (59.6% of reviews)
Entry-Level Pricing
Starting at $249.00
No pricing available
Userpilot
Star Rating
(883)4.6 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansWalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in its in-app guidance features, scoring a solid 9.2, which many reviewers mention as a standout for onboarding new users effectively. In contrast, Userpilot also scores well in this area but matches WalkMe at 9.2, indicating both products are strong contenders for in-app guidance.
- Reviewers mention that Userpilot's quality of support is exceptional, with a score of 9.5, significantly higher than WalkMe's 8.8. Users on G2 highlight the responsiveness and helpfulness of Userpilot's support team, making it a preferred choice for those needing assistance.
- G2 users note that Userpilot's ease of setup is rated at 8.6, compared to WalkMe's 8.1. Reviewers say that Userpilot's intuitive interface and straightforward onboarding process make it easier for teams to get started quickly.
- Users say that while both products offer robust analytics capabilities, they appreciate that Userpilot provides a more user-friendly experience with its data analysis tools, scoring equally at 8.1 but with a more favorable user experience overall.
- Reviewers mention that WalkMe shines in its text bubble walkthroughs, scoring a 9.0, which users find particularly effective for guiding users through complex processes. Userpilot, while scoring slightly lower at 8.9, still offers effective walkthroughs but may not be as robust in this specific feature.
- Users report that Userpilot's adaptive learning feature, scoring 7.7, is more advanced than WalkMe's 7.0, with reviewers noting that Userpilot's ability to tailor experiences based on user behavior is a significant advantage for personalized user engagement.
Pricing
Entry-Level Pricing
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
WalkMe
No pricing availableFree Trial
Userpilot
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.8
739
8.7
465
Ease of Use
8.6
794
8.3
473
Ease of Setup
8.6
592
8.1
382
Ease of Admin
8.7
337
8.3
360
Quality of Support
9.5
667
8.8
460
Has the product been a good partner in doing business?
9.3
334
8.9
358
Product Direction (% positive)
9.4
754
9.0
451
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Behavior
8.5
40
Not enough data
7.6
38
Not enough data
6.8
37
Not enough data
A/B Testing
6.5
33
Not enough data
6.4
31
Not enough data
8.3
35
Not enough data
7.0
30
Not enough data
Visitor Information
8.9
36
Not enough data
8.2
34
Not enough data
Agentic AI - Session Replay
5.2
7
Not enough data
User Analysis
8.9
541
7.9
286
8.1
550
8.1
320
User Support
8.7
565
8.6
310
7.8
473
7.7
250
8.4
499
8.0
258
Walkthrough Type
8.2
495
8.0
266
8.9
541
9.0
318
Platform Basics - Digital Adoption Platform
8.4
96
8.3
45
8.9
102
8.9
45
Analytics - Digital Adoption Platform
8.6
99
8.6
45
Functions - Digital Adoption Platform
8.8
95
8.8
46
9.1
99
9.2
46
Agentic AI - Digital Adoption Platform
7.7
47
7.0
32
Product Analytics
8.6
269
Not enough data
8.6
274
Not enough data
8.6
273
Not enough data
8.2
266
Not enough data
7.7
250
Not enough data
7.8
244
Not enough data
7.5
241
Not enough data
7.4
248
Not enough data
Agentic AI - Product Analytics
6.7
36
Not enough data
6.7
36
Not enough data
7.0
36
Not enough data
6.9
36
Not enough data
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.5
222
Not enough data
8.6
220
Not enough data
8.2
219
Not enough data
7.5
212
Not enough data
Survey Customization
8.2
214
Not enough data
8.5
222
Not enough data
8.0
214
Not enough data
7.6
200
Not enough data
Survey Insights
8.2
210
Not enough data
7.2
193
Not enough data
8.1
208
Not enough data
8.3
205
Not enough data
Agentic AI - Survey
6.8
21
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
171
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
179
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Userpilot and WalkMe are categorized as Digital Adoption Platform
Unique Categories
WalkMe is categorized as ServiceNow Store Apps, Mobile App Analytics, Mobile App Optimization, and Customer Self-Service
Reviews
Reviewers' Company Size
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.7%
Information Technology and Services
15.9%
Financial Services
5.8%
Internet
4.5%
Marketing and Advertising
3.1%
Other
33.0%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Discussions
Userpilot has no discussions with answers
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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