# Userpilot vs WalkMe Comparison
---
## AI Generated Summary
- **G2 reviewers report** that WalkMe excels in providing **interactive walkthroughs** that significantly reduce user confusion, especially in complex systems like SAP. Users appreciate the clear in-app guidance that helps them navigate software without extensive training sessions.
- **Users say** that Userpilot stands out for its **self-serve onboarding flows** , which effectively guide users through essential steps. This feature addresses the common issue of hidden product features, making it easier for users to understand the software's capabilities.
- **Reviewers mention** that WalkMe's ability to adapt to changing requirements is a major advantage, with frequent updates that enhance its functionality. This flexibility allows organizations to tailor the tool to their specific needs, which is highly valued by users.
- **According to verified reviews** , Userpilot shines in its **ease of updating and optimizing flows**. Users appreciate the ability to quickly adjust steps and messaging, which is crucial for keeping up with evolving product features and improving user engagement.
- **G2 reviewers highlight** that while WalkMe has a solid support rating, Userpilot outperforms it in terms of **quality of support**. Users consistently praise Userpilot's responsive customer service, which enhances their overall experience with the platform.
- **Users report** that both platforms offer strong analytics capabilities, but Userpilot's focus on **testing different onboarding flows** allows for rapid iteration and experimentation. This feature empowers teams to optimize user experiences without needing engineering resources, making it a favorite among product managers.



| | Userpilot | WalkMe | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 994 | 570 | 
| **Largest Market Segment** | Mid-Market (55.6% of reviews) | Enterprise (60.3% of reviews) | 
| **Entry Level Price** | Starting at $249.00 | No pricing available | 

---
## Top Pros & Cons

### Userpilot

Pros:
- Ease of Use (293 reviews)
- Intuitive (182 reviews)

Cons:
- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)

### WalkMe

Pros:
- Ease of Use (84 reviews)
- Helpful (54 reviews)

Cons:
- Learning Curve (34 reviews)
- Complexity (24 reviews)

---
## Ratings Comparison
| Rating | Userpilot | WalkMe | 
|---|---|---|
  | **Meets Requirements** | 8.8 (795 reviews) | 8.8 (491 reviews) | 
  | **Ease of Use** | 8.6 (855 reviews) | 8.4 (501 reviews) | 
  | **Ease of Setup** | 8.6 (647 reviews) | 8.1 (410 reviews) | 
  | **Ease of Admin** | 8.7 (353 reviews) | 8.3 (365 reviews) | 
  | **Quality of Support** | 9.4 (718 reviews) | 8.8 (483 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (349 reviews) | 8.9 (362 reviews) | 
  | **Product Direction (% positive)** | 9.4 (808 reviews) | 9.0 (472 reviews) | 

---
## Pricing

### Userpilot

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $249.00

Description: Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.

Key Features:
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation

[Browse all 3 editions](https://www.g2.com/products/userpilot/pricing)

#### Free Trial

Yes

### WalkMe

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **WalkMe** | 8.1/10 | 22 |

#### User Identification

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Demographics** | Not enough data | 7.4 (17 reviews) | 
| **User Segmentation** | Not enough data | 8.5 (19 reviews) | 
| **Geolocation** | Not enough data | 8.0 (14 reviews) | 

#### Tracking & Reporting

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Custom Event Tracking** | Not enough data | 8.6 (18 reviews) | 
| **Real-Time Insights** | Not enough data | 8.2 (19 reviews) | 
| **Attribution** | Not enough data | 8.0 (16 reviews) | 
| **Dashboard** | Not enough data | 8.3 (20 reviews) | 
| **User Path Tracking** | Not enough data | 7.8 (18 reviews) | 
| **User Activity History** | Not enough data | 8.1 (18 reviews) | 

#### Metrics

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Engagement** | Not enough data | 8.4 (18 reviews) | 
| **Exit Tracking** | Not enough data | 8.1 (17 reviews) | 
| **Retention** | Not enough data | 8.1 (18 reviews) | 
| **Return** | Not enough data | 8.2 (16 reviews) | 
| **Conversions** | Not enough data | 8.1 (17 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | 7.4/10 | 43 |
| **WalkMe** | N/A | N/A |

#### User Behavior

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Click Tracking** | 8.6 (42 reviews) | Not enough data | 
| **Mouse Movement ** | 7.6 (38 reviews) | Not enough data | 
| **Frustration Tracking** | 6.9 (38 reviews) | Not enough data | 

#### A/B Testing 

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Error and Bug Tracking** | 6.5 (33 reviews) | Not enough data | 
| **Split URL Testing** | 6.4 (31 reviews) | Not enough data | 
| **Data Analysis** | 8.5 (38 reviews) | Not enough data | 
| **Notes** | 7.0 (30 reviews) | Not enough data | 

#### Visitor Information

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **User Identification** | 8.9 (37 reviews) | Not enough data | 
| **Search Box** | 8.3 (35 reviews) | Not enough data | 

#### Agentic AI - Session Replay

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Cross-system Integration** | 5.2 (7 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | 8.5/10 | 644 |
| **WalkMe** | 8.4/10 | 368 |

#### User Analysis

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Survey Implementation** | 8.9 (559 reviews) | 7.9 (288 reviews) | 
| **Data Analysis** | 8.1 (565 reviews) | 8.1 (321 reviews) | 

#### User Support

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **User Segmentation** | 8.7 (587 reviews) | 8.6 (316 reviews) | 
| **Multi-Language Support** | 7.8 (479 reviews) | 7.7 (252 reviews) | 
| **Behavior-responsive Messaging** | 8.4 (508 reviews) | 8.0 (261 reviews) | 

#### Walkthrough Type

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.2 (499 reviews) | 8.0 (269 reviews) | 
| **Text Bubble Walkthroughs** | 8.9 (548 reviews) | 9.1 (320 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Integration** | 8.5 (106 reviews) | 8.4 (55 reviews) | 
| **Communications** | 9.1 (125 reviews) | 9.2 (65 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Analytics** | 8.7 (130 reviews) | 8.6 (54 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Customer self-service** | 8.8 (102 reviews) | 9.0 (54 reviews) | 
| **In-app guidance** | 9.2 (132 reviews) | 9.5 (73 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Adaptive Learning** | 7.7 (48 reviews) | 7.0 (34 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | 7.7/10 | 291 |
| **WalkMe** | N/A | N/A |

#### Product Analytics

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Account-Level Analytics** | 8.6 (273 reviews) | Not enough data | 
| **User-Level Analytics** | 8.6 (283 reviews) | Not enough data | 
| **Segmentation** | 8.6 (279 reviews) | Not enough data | 
| **Funnels** | 8.2 (271 reviews) | Not enough data | 
| **Alerts** | 7.7 (252 reviews) | Not enough data | 
| **Multi-Product Analytics** | 7.8 (245 reviews) | Not enough data | 
| **User Scoring** | 7.5 (242 reviews) | Not enough data | 
| **Integrations** | 7.4 (248 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (36 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (36 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (37 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (36 reviews) | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **WalkMe** | 9.9/10 | 8 |

#### ServiceNow Apps

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 10.0 (7 reviews) | 
| **Value** | Not enough data | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | 7.9/10 | 245 |
| **WalkMe** | N/A | N/A |

#### Survey Management

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Survey Builder** | 8.5 (231 reviews) | Not enough data | 
| **Question Types** | 8.7 (224 reviews) | Not enough data | 
| **Templates** | 8.3 (223 reviews) | Not enough data | 
| **Survey Distribution** | 7.6 (214 reviews) | Not enough data | 

#### Survey Customization

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Branching/Skip Logic** | 8.2 (215 reviews) | Not enough data | 
| **Branding** | 8.5 (226 reviews) | Not enough data | 
| **Multimedia Support** | 8.0 (214 reviews) | Not enough data | 
| **Multilingual Surveys** | 7.6 (201 reviews) | Not enough data | 

#### Survey Insights

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Reporting & Analytics** | 8.2 (215 reviews) | Not enough data | 
| **BI Tools Integration** | 7.2 (193 reviews) | Not enough data | 
| **Data Exporting** | 8.1 (213 reviews) | Not enough data | 
| **Permissions** | 8.3 (206 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Adaptive Learning** | 7.0 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (21 reviews) | Not enough data | 
| **Decision Making** | 7.3 (22 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **WalkMe** | 8.0/10 | 226 |

#### Generative AI

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (98 reviews) | 

#### Self-Service Experience

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (203 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (201 reviews) | 
| **Community Forums** | Not enough data | 8.2 (195 reviews) | 
| **Mobile Optimization** | Not enough data | 6.7 (138 reviews) | 
| **Personalization** | Not enough data | 8.1 (172 reviews) | 

#### Self-Service Platform

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Branding** | Not enough data | 8.4 (175 reviews) | 
| **Automation** | Not enough data | 8.2 (180 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.1 (138 reviews) | 
| **Integrations** | Not enough data | 7.6 (159 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (12 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (12 reviews) | 
| **Decision Making** | Not enough data | 8.2 (12 reviews) | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **WalkMe** | 8.2/10 | 19 |

#### Metrics

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Engagement** | Not enough data | 8.4 (18 reviews) | 
| **Exit Tracking** | Not enough data | 8.1 (17 reviews) | 
| **Retention** | Not enough data | 8.1 (18 reviews) | 
| **Return** | Not enough data | 8.2 (16 reviews) | 
| **Conversions** | Not enough data | 8.1 (17 reviews) | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Userpilot** | N/A | N/A |
| **WalkMe** | 8.2/10 | 26 |

#### Variation Testing

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **A/B Testing** | Not enough data | 7.9 (16 reviews) | 
| **WYSIWYG Editor** | Not enough data | 8.3 (20 reviews) | 
| **Conversion Goal** | Not enough data | 8.1 (18 reviews) | 
| **Percentage of Traffic** | Not enough data | 7.9 (21 reviews) | 
| **Confidence Level** | Not enough data | 8.1 (21 reviews) | 
| **Multivariant Testing** | Not enough data | 8.5 (17 reviews) | 

#### Reporting

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Segmentation** | Not enough data | 8.1 (23 reviews) | 
| **Reports and Dashboards** | Not enough data | 8.2 (24 reviews) | 

#### Personalization

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **Standard Targeting** | Not enough data | 8.4 (22 reviews) | 
| **Custom Targeting** | Not enough data | 8.1 (21 reviews) | 
| **Data Segmentation** | Not enough data | 8.1 (19 reviews) | 

#### Administration

| Feature | Userpilot | WalkMe | 
|---|---|---|
| **API / Integrations** | Not enough data | 7.4 (18 reviews) | 
| **QA Testing** | Not enough data | 8.1 (19 reviews) | 
| **Performance and Reliability** | Not enough data | 8.2 (24 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (24 reviews) | 

---
## Categories
**Shared Categories (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to Userpilot (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Survey Software](https://www.g2.com/categories/survey), [Session Replay Software](https://www.g2.com/categories/session-replay)

**Unique to WalkMe (4):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Userpilot | WalkMe | 
|---|---|---|
| **Small-Business** | 39.4% | 12.3% | 
| **Mid-Market** | 55.6% | 27.4% | 
| **Enterprise** | 5.0% | 60.3% | 

### By Industry

#### Userpilot

- **Computer Software:** 37.0%
- **Information Technology and Services:** 15.5%
- **Financial Services:** 5.6%
- **Internet:** 4.2%
- **Marketing and Advertising:** 3.4%
- **Education Management:** 2.1%
- **Hospital & Health Care:** 1.9%
- **Human Resources:** 1.8%
- **E-Learning:** 1.7%
- **Accounting:** 1.4%
- **Other:** 25.3%

#### WalkMe

- **Computer Software:** 11.6%
- **Financial Services:** 7.9%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 5.3%
- **Insurance:** 4.4%
- **Telecommunications:** 3.7%
- **Banking:** 3.5%
- **Consulting:** 2.9%
- **Pharmaceuticals:** 2.4%
- **Consumer Goods:** 2.2%
- **Other:** 48.3%

---
## Alternatives

### Alternatives to Userpilot

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1797 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.5/5 stars (547 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (767 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (357 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (345 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1368 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2938 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1600 reviews)

### Alternatives to WalkMe

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1797 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.5/5 stars (547 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (345 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (767 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1051 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (357 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)

---
## Top Discussions

### Userpilot

No discussions available for this product.

### WalkMe

- Title: [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) — 3 comments, 2 upvotes
  > **Top comment:** "Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/userpilot-vs-walkme)