Compare Lime Connect (formerly Userlike) and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (79.6% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
€0.00
$19.00 1 user per month billed annually
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,786)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Lime Connect. Users appreciate its intuitive interface and centralized management of customer interactions, which simplifies daily tasks.
- Users say that Zendesk's implementation process is notably efficient, with many highlighting the ease of onboarding. One user mentioned how the platform transformed their customer support by consolidating emails, chats, and social media into a single interface, making it less overwhelming.
- Reviewers mention that while Lime Connect offers a simple and effective UI, it struggles with market presence and recent user engagement, having received no reviews in the last 90 days. This lack of recent feedback may raise concerns about its current relevance and support responsiveness.
- According to verified reviews, Zendesk for Customer Service provides robust support features, with users noting the quality of assistance available. In contrast, Lime Connect's support team, while seemingly capable, has not been tested by many users, leaving some uncertainty about its effectiveness.
- Users highlight that Zendesk's extensive feature set, including seamless integration with other tools like Chargebee, enhances its usability. In comparison, Lime Connect users appreciate its configuration flexibility but may find themselves limited by fewer integrations and features.
- Reviewers indicate that both platforms offer good ease of use, but Zendesk's higher overall ratings suggest a more polished experience. Users of Lime Connect appreciate its straightforward setup, yet they may miss out on the advanced functionalities that Zendesk provides for more complex customer service needs.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.5
347
8.6
5,169
Ease of Use
8.7
348
8.6
5,269
Ease of Setup
8.8
261
8.0
3,236
Ease of Admin
8.5
266
8.2
3,105
Quality of Support
8.6
285
8.4
4,898
Has the product been a good partner in doing business?
8.6
235
8.4
3,029
Product Direction (% positive)
8.9
328
8.0
4,824
Features by Category
Ticket and Case Management
Not enough data
8.8
2577
|
Verified
Not enough data
8.7
2603
|
Verified
Not enough data
8.5
2530
|
Verified
Not enough data
8.4
2364
|
Verified
Not enough data
8.2
1930
|
Verified
Not enough data
8.4
2407
|
Verified
Not enough data
8.6
2406
|
Verified
Not enough data
8.3
1862
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2066
|
Verified
Not enough data
8.8
2327
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1322
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
8.2
112
|
Verified
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1761
|
Verified
Not enough data
7.9
2364
|
Verified
Not enough data
8.0
2416
|
Verified
Messenger
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Not enough data
Channels
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Customers
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
8.2
17
8.1
466
8.1
16
8.1
464
8.3
16
8.3
447
8.2
16
8.1
446
Feature Not Available
8.1
355
Platform
8.8
18
8.6
470
8.3
17
8.3
469
8.2
16
8.3
463
8.2
16
8.2
465
Feature Not Available
Feature Not Available
8.0
16
Feature Not Available
7.9
18
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Feature Not Available
8.1
860
7.8
25
8.3
716
Feature Not Available
8.2
683
8.0
17
8.2
748
Support Automation
7.9
28
8.1
713
Feature Not Available
8.3
756
8.0
26
8.4
714
7.8
15
8.1
788
Generative AI
7.7
5
7.8
203
7.3
5
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
8.6
120
|
Verified
8.6
948
|
Verified
8.2
124
|
Verified
8.4
962
|
Verified
8.2
57
8.1
719
Feature Not Available
8.5
735
|
Verified
8.5
35
|
Verified
8.0
520
Internal Use
8.2
112
|
Verified
8.0
1781
|
Verified
8.3
94
|
Verified
8.5
847
|
Verified
8.1
84
|
Verified
8.1
649
8.3
89
|
Verified
8.5
897
8.2
88
|
Verified
8.6
825
|
Verified
8.2
92
|
Verified
8.3
845
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Feature Not Available
8.4(won by default)
564
Feature Not Available
9.1(won by default)
744
8.1
13
8.8(won by 0.7)
693
Channels
Feature Not Available
9.0(won by default)
743
7.3
14
8.4(won by 1.1)
587
8.6
27
8.7(won by 0.1)
566
8.6(won by 0.4)
7
8.2
487
8.3(tied score)
20
8.3(tied score)
422
Insight
7.9
14
8.1(won by 0.2)
540
7.7
16
8.3(won by 0.6)
648
Feature Not Available
8.5(won by default)
563
Feature Not Available
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and Zendesk for Customer Service are categorized as Conversational Support, Chatbots, Social Customer Service, and Live Chat
Unique Categories
Lime Connect (formerly Userlike) is categorized as Conversational Marketing and WhatsApp Marketing
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, and Proactive Notification
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Information Technology and Services
7.5%
Marketing and Advertising
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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