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Compare Userlane and Zoho Desk

See this
side-by-side comparison of Userlane vs. Zoho Desk
based on preference data from user reviews. Userlane rates 4.9/5 stars with 13 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Userlane
Userlane
(13)
4.9 out of 5
Userlane
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Userlane
Userlane
Zoho Desk
Zoho Desk
Market Segments
Userlane
Userlane
Small-Business (41.7% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Userlane
Userlane
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Userlane vs Zoho Desk

When assessing the two solutions, reviewers found Userlane easier to use, set up, and administer. Reviewers also preferred doing business with Userlane overall.

  • Reviewers felt that Userlane meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Userlane over Zoho Desk.
Categories
Shared Categories
Userlane
Userlane
Zoho Desk
Zoho Desk
Userlane and Zoho Desk are categorized as Customer Self-Service
Unique Categories
Userlane
Userlane is categorized as Customer Success and Digital Adoption Platform
Zoho Desk
Zoho Desk is categorized as Live Chat, Social Customer Service, and Help Desk
Pricing
Userlane
Userlane Pricing
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Userlane
Userlane
9.2
Responses: 10
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
Userlane
Userlane
9.4
Responses: 11
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
Userlane
Userlane
9.2
Responses: 10
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
Userlane
Userlane
9.3
Responses: 10
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
Userlane
Userlane
9.7
Responses: 10
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
Userlane
Userlane
9.8
Responses: 10
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
Userlane
Userlane
10.0
Responses: 10
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Knowledge Share
Knowledge Base
Userlane
Userlane
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
Userlane
Userlane
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
Userlane
Userlane
Feature Not Available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
Userlane
Userlane
Feature Not Available
Zoho Desk
Zoho Desk
8.4
Responses: 462
Interaction
Web Portals
Userlane
Userlane
Feature Not Available
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
Userlane
Userlane
Feature Not Available
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
Userlane
Userlane
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
Userlane
Userlane
Feature Not Available
Zoho Desk
Zoho Desk
8.6
Responses: 467
Reviewers' Company Size
Reviewers of both Userlane and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Userlane
Userlane
41.7%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Userlane
Userlane
33.3%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Userlane
Userlane
25.0%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Userlane
Userlane Industry
Computer Software
41.7%
Retail
8.3%
Marketing and Advertising
8.3%
Logistics and Supply Chain
8.3%
Internet
8.3%
Other
25.0%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Userlane
G
Executive Sponsor in Computer Software

It is really simple to use and one can implement userlanes without programming knowledge. The user experience is designed to be easy and could be described as the IPhone or IOS for onboarding.

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Userlane
Userlane Discussions
Monty the Mongoose crying
Userlane has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
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