Introducing G2.ai, the future of software buying.Try now
Compare Userlane and Userpilot 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Product Fruits
Visit Website
At a Glance
Market Segments
Enterprise (40.0% of reviews)
Mid-Market (56.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $249.00
Userlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneUserpilot
Star Rating
(883)4.6 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userlane excels in Quality of Support with a score of 9.8, while Userpilot, although strong, has a slightly lower score of 9.5. Reviewers mention that Userlane's support team is highly responsive and knowledgeable, making it easier for users to resolve issues quickly.
- Reviewers mention that Userlane's Account-Level Analytics and User-Level Analytics both score 8.6, indicating a robust analytics capability. In contrast, Userpilot's analytics features, while still effective, do not match this level of detail, with users noting that Userlane provides more comprehensive insights into user behavior.
- Users on G2 highlight Userlane's superior Self-Service Experience, particularly its Knowledge Base which scores 9.0, compared to Userpilot's 8.5. Reviewers say that Userlane's resources are more extensive and easier to navigate, allowing users to find solutions independently.
- G2 users report that Userpilot shines in Survey Implementation with a score of 8.9, while Userlane scores slightly lower at 8.5. Reviewers mention that Userpilot's survey tools are more intuitive and user-friendly, making it easier to gather feedback effectively.
- Users say that Userlane's Behavior-responsive Messaging feature scores 8.6, which is on par with Userpilot's 8.5. However, reviewers mention that Userlane's implementation of this feature is more seamless, allowing for better user engagement through personalized messaging.
- Reviewers mention that Userpilot's Survey Customization options, particularly in Branching/Skip Logic, score 8.2, while Userlane does not have a specific score for this feature. Users report that Userpilot offers more flexibility in designing surveys that adapt to user responses, enhancing the overall survey experience.
Pricing
Entry-Level Pricing
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
Userlane
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
8.8
64
8.8
739
Ease of Use
8.9
67
8.6
794
Ease of Setup
8.6
61
8.6
592
Ease of Admin
8.6
62
8.7
337
Quality of Support
9.8
63
9.5
667
Has the product been a good partner in doing business?
9.6
63
9.3
334
Product Direction (% positive)
9.8
60
9.4
754
Features by Category
User Behavior
Not enough data
8.5
40
Not enough data
7.6
38
Not enough data
6.8
37
A/B Testing
Not enough data
6.5
33
Not enough data
6.4
31
Not enough data
8.3
35
Not enough data
7.0
30
Visitor Information
Not enough data
8.9
36
Not enough data
8.2
34
Agentic AI - Session Replay
Not enough data
5.2
7
User Analysis
8.5
12
8.9
541
8.2
24
8.1
550
User Support
9.2
28
8.7
565
8.9
19
7.8
473
8.6
18
8.4
499
Walkthrough Type
Feature Not Available
8.2
495
9.2
26
8.9
541
Platform Basics - Digital Adoption Platform
Not enough data
8.4
96
Not enough data
8.9
102
Analytics - Digital Adoption Platform
Not enough data
8.6
99
Functions - Digital Adoption Platform
Not enough data
8.8
95
Not enough data
9.1
99
Agentic AI - Digital Adoption Platform
Not enough data
7.7
47
Product Analytics
Not enough data
8.6
269
Not enough data
8.6
274
Not enough data
8.6
273
Not enough data
8.2
266
Not enough data
7.7
250
Not enough data
7.8
244
Not enough data
7.5
241
Not enough data
7.4
248
Agentic AI - Product Analytics
Not enough data
6.7
36
Not enough data
6.7
36
Not enough data
7.0
36
Not enough data
6.9
36
Survey Management
Not enough data
8.5
222
Not enough data
8.6
220
Not enough data
8.2
219
Not enough data
7.5
212
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
222
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
210
Not enough data
7.2
193
Not enough data
8.1
208
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
6.8
21
Not enough data
6.7
21
Not enough data
7.1
21
Onboarding Setup
8.8
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Project Tracking
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
22
Not enough data
Feature Not Available
Not enough data
8.8
23
Not enough data
Customer Engagement
Feature Not Available
Not enough data
9.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.0
21
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
8.7
21
Not enough data
8.7
20
Not enough data
Feature Not Available
Not enough data
8.1
16
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Userlane and Userpilot are categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Computer Software
37.7%
Information Technology and Services
15.9%
Financial Services
5.8%
Internet
4.5%
Marketing and Advertising
3.1%
Other
33.0%
Discussions
Userlane has no discussions with answers
Userpilot has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
