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Compare UserIQ vs Totango
See this
comparison of UserIQ vs. Totango
based on data from user reviews. UserIQ rates 4.4/5 stars with 63 reviews. Totango rates 4.3/5 stars with 95 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
UserIQ
Free Trial
Totango
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.4
Ease of Use
Ease of Use
7.6
8.4
Ease of Setup
Ease of Setup
7.2
6.6
Ease of Admin
Ease of Admin
8.2
7.8
Quality of Support
Quality of Support
9.5
8.0
Ease of Doing Business With
Ease of Doing Business With
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
9.8
8.2
Meets Requirements
UserIQ
8.4
Totango
8.4
Ease of Use
UserIQ
7.6
Totango
8.4
Ease of Setup
UserIQ
7.2
Totango
6.6
Ease of Admin
UserIQ
8.2
Totango
7.8
Quality of Support
UserIQ
9.5
Totango
8.0
Ease of Doing Business With
UserIQ
9.7
Totango
8.2
Product Direction (% positive)
UserIQ
9.8
Totango
8.2

Features

Customer Information
Customer Health Scores
UserIQ
8.9
Totango
8.3
Customer Monitoring
UserIQ
8.8
Totango
8.7
Customer Profiles
UserIQ
8.6
Totango
8.3
Playbooks
UserIQ
Not enough data available
Totango
7.5
Customer Segments
UserIQ
8.4
Totango
8.6
Product Engagement
UserIQ
8.9
Totango
8.4
Surveys
UserIQ
8.8
Totango
5.6
Predictions
Churn Risk
UserIQ
7.9
Totango
7.7
Upsell Opportunities
UserIQ
7.3
Totango
7.1
Custom Triggers
UserIQ
8.3
Totango
8.5
Machine Learning
UserIQ
6.1
Totango
6.4
Platform
Reporting & Dashboards
UserIQ
8.1
Totango
7.6
API & Integrations
UserIQ
8.4
Totango
7.8
Data Import & Export Tools
UserIQ
7.5
Totango
7.9
Workflow Capability
UserIQ
Not enough data available
Totango
7.7
Notifications
UserIQ
7.9
Totango
7.8
Customization
UserIQ
8.3
Totango
7.6
Scalability
UserIQ
8.5
Totango
8.4
Data Security
UserIQ
8.8
Totango
8.5
Performance & Reliability
UserIQ
8.2
Totango
8.3
User, Role, and Access Management
UserIQ
8.8
Totango
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.8%
55.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.3%
19.1%
UserIQ
Small-Business
42.9%
Mid-Market
50.8%
Enterprise
6.3%
Totango
Small-Business
25.5%
Mid-Market
55.3%
Enterprise
19.1%

Reviewers' Industry

 
Computer Software
36.5%
Computer Software
39.2%
 
Marketing and Advertising
17.6%
Internet
21.7%
 
Internet
14.1%
Information Technology and Services
20.3%
 
Information Technology and Services
7.1%
Real Estate
2.8%
 
Information Services
4.7%
Marketing and Advertising
2.8%
 
Other
20.0%
Other
13.3%
UserIQ
Computer Software
36.5%
Marketing and Advertising
17.6%
Internet
14.1%
Information Technology and Services
7.1%
Information Services
4.7%
Other
20.0%
Totango
Computer Software
39.2%
Internet
21.7%
Information Technology and Services
20.3%
Real Estate
2.8%
Marketing and Advertising
2.8%
Other
13.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Great support building campaigns and visibility into campaign interaction.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
UserIQ
Most Helpful Favorable Review
G2 User

Great support building campaigns and visibility into campaign interaction.

Most Helpful Critical Review
Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

Totango
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

Screenshots

 
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Videos

 

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

UserIQ
Totango

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

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