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Compare UserGuiding and Whatfix 
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At a Glance
Market Segments
Small-Business (57.0% of reviews)
Enterprise (44.5% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
UserGuiding
Star Rating
(744)4.7 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansWhatfix
Star Rating
(494)4.6 out of 5
Market Segments
Enterprise (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in its Quality of Support, scoring 9.7, which reviewers mention as being highly responsive and helpful, particularly for enterprise-level clients. In contrast, UserGuiding, while still strong at 9.5, is noted for slightly slower response times.
- Reviewers mention that UserGuiding shines in Ease of Use, with a score of 9.1, making it particularly appealing for small businesses. Users on G2 highlight its intuitive interface and straightforward setup process, while Whatfix, at 8.7, is seen as more complex, especially for new users.
- G2 users note that Whatfix's AI Text Summarization feature, scoring 7.5, is beneficial for creating concise content, but some users feel it could be improved. UserGuiding, with a lower score of 6.7, is seen as lacking in this area, with reviewers mentioning limited AI capabilities overall.
- Users say that both platforms offer robust Knowledge Base features, scoring equally at 8.9. However, Whatfix is praised for its comprehensive documentation, while UserGuiding is noted for its user-friendly articles that are easier to navigate.
- Reviewers mention that UserGuiding's Survey Implementation feature, scoring 9.0, is particularly effective for gathering user feedback, with many users appreciating its seamless integration. Whatfix, at 8.0, is seen as less flexible in this regard, with some users expressing a desire for more customization options.
- Users report that Whatfix's Proactive Assistance feature, scoring 8.8, is a standout, providing timely help to users based on their actions. In comparison, UserGuiding, with a score of 6.9, is perceived as less proactive, with reviewers mentioning that it often requires users to seek help rather than offering it automatically.
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Whatfix
No pricing availableFree Trial
UserGuiding
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.9
657
8.8
338
Ease of Use
9.1
676
8.6
408
Ease of Setup
8.9
609
8.3
358
Ease of Admin
9.1
408
8.5
278
Quality of Support
9.5
632
9.7
338
Has the product been a good partner in doing business?
9.4
397
9.5
277
Product Direction (% positive)
9.6
659
9.7
323
Features by Category
User Analysis
8.9
391
8.0
156
8.5
399
8.1
172
User Support
8.7
402
8.2
163
8.4
363
8.0
142
8.4
377
8.0
144
Walkthrough Type
8.6
380
8.5
166
9.1
406
8.9
190
Platform Basics - Digital Adoption Platform
8.4
94
8.3
39
8.8
95
8.7
40
Analytics - Digital Adoption Platform
8.1
95
8.4
39
Functions - Digital Adoption Platform
8.5
93
8.2
38
8.6
97
8.5
43
Agentic AI - Digital Adoption Platform
7.3
81
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Generative AI
6.8
137
7.6
51
Self-Service Experience
8.9
367
8.9
147
8.8
365
8.8
142
7.6
339
8.1
94
Feature Not Available
7.0
68
8.6
353
8.2
84
Self-Service Platform
8.8
360
8.6
91
8.4
204
8.1
88
7.1
188
7.6
77
8.3
350
8.0
89
Agentic AI - Customer Self-Service
7.1
48
7.1
13
7.6
48
7.3
13
7.6
46
6.8
13
7.4
46
7.1
14
7.2
47
6.8
12
7.1
46
7.7
13
7.3
46
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserGuiding and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
UserGuiding has no unique categories
Whatfix is categorized as Product Analytics and SAP Store
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.5%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.7%
Accounting
3.3%
Other
32.9%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.1%
Discussions
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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