# UserGuiding vs Userpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Userpilot excels in automating onboarding processes, with users highlighting its ability to create self-serve onboarding flows that guide users through essential steps. This feature addresses the common issue of users missing important product features, making it a strong choice for companies looking to enhance user engagement.
- **Users say** that UserGuiding stands out for its user-friendly configuration and design of guides. Reviewers appreciate the platform's suggestions based on user experience, which help streamline the onboarding process. This ease of use is particularly beneficial for teams that need to create clear onboarding guides quickly without technical expertise.
- **According to verified reviews** , Userpilot offers a robust capability for testing and optimizing onboarding flows. Users mention the platform's flexibility in adjusting steps and messaging, which is crucial for adapting to evolving product features. This agility can significantly enhance user experience and retention.
- **Reviewers mention** that UserGuiding provides a cost-effective solution for creating configuration guides, saving time for engineering teams. Users have noted that this feature reduces the need for direct customer support, allowing teams to focus on more complex issues while still ensuring customers receive the help they need.
- **Users report** that while Userpilot has a slightly lower ease of use rating compared to UserGuiding, it compensates with superior support quality. Reviewers have praised Userpilot's responsive customer service, which can be a deciding factor for teams that prioritize ongoing assistance during implementation and beyond.
- **G2 reviewers highlight** that UserGuiding's free trial option makes it an attractive choice for small businesses looking to explore digital adoption tools without upfront costs. This accessibility can be a significant advantage for startups or smaller teams that are budget-conscious but still want to enhance their user onboarding experience.



| | UserGuiding | Userpilot | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 765 | 991 | 
| **Largest Market Segment** | Small-Business (56.6% of reviews) | Mid-Market (55.6% of reviews) | 
| **Entry Level Price** | Free Trial | Starting at $249.00 | 

---
## Top Pros & Cons

### UserGuiding

Pros:
- Ease of Use (177 reviews)
- Customer Support (95 reviews)

Cons:
- Limited Customization (41 reviews)
- Learning Curve (21 reviews)

### Userpilot

Pros:
- Ease of Use (293 reviews)
- Intuitive (182 reviews)

Cons:
- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)

---
## Ratings Comparison
| Rating | UserGuiding | Userpilot | 
|---|---|---|
  | **Meets Requirements** | 8.9 (669 reviews) | 8.8 (793 reviews) | 
  | **Ease of Use** | 9.1 (689 reviews) | 8.6 (852 reviews) | 
  | **Ease of Setup** | 8.9 (623 reviews) | 8.6 (644 reviews) | 
  | **Ease of Admin** | 9.1 (410 reviews) | 8.7 (353 reviews) | 
  | **Quality of Support** | 9.5 (644 reviews) | 9.5 (716 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (399 reviews) | 9.3 (349 reviews) | 
  | **Product Direction (% positive)** | 9.6 (671 reviews) | 9.4 (806 reviews) | 

---
## Pricing

### UserGuiding

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Description: 14-day free trial, no credit-card needed!

Key Features:
- All Professional Plan Features are included in the Free Trial

[Browse all 4 editions](https://www.g2.com/products/userguiding/pricing)

#### Free Trial

Yes

### Userpilot

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $249.00

Description: Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.

Key Features:
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation

[Browse all 3 editions](https://www.g2.com/products/userpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **UserGuiding** | N/A | N/A |
| **Userpilot** | 7.4/10 | 43 |

#### User Behavior

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Click Tracking** | Not enough data | 8.6 (42 reviews) | 
| **Mouse Movement ** | Not enough data | 7.6 (38 reviews) | 
| **Frustration Tracking** | Not enough data | 6.9 (38 reviews) | 

#### A/B Testing 

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | 6.5 (33 reviews) | 
| **Split URL Testing** | Not enough data | 6.4 (31 reviews) | 
| **Data Analysis** | Not enough data | 8.5 (38 reviews) | 
| **Notes** | Not enough data | 7.0 (30 reviews) | 

#### Visitor Information

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **User Identification** | Not enough data | 8.9 (37 reviews) | 
| **Search Box** | Not enough data | 8.3 (35 reviews) | 

#### Agentic AI - Session Replay

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 5.2 (7 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **UserGuiding** | 8.5/10 | 445 |
| **Userpilot** | 8.5/10 | 641 |

#### User Analysis

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Survey Implementation** | 9.0 (401 reviews) | 8.9 (558 reviews) | 
| **Data Analysis** | 8.5 (405 reviews) | 8.1 (565 reviews) | 

#### User Support

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **User Segmentation** | 8.7 (406 reviews) | 8.7 (586 reviews) | 
| **Multi-Language Support** | 8.4 (367 reviews) | 7.8 (479 reviews) | 
| **Behavior-responsive Messaging** | 8.4 (383 reviews) | 8.4 (508 reviews) | 

#### Walkthrough Type

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.6 (383 reviews) | 8.2 (499 reviews) | 
| **Text Bubble Walkthroughs** | 9.1 (411 reviews) | 8.9 (548 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Integration** | 8.5 (99 reviews) | 8.5 (106 reviews) | 
| **Communications** | 8.9 (109 reviews) | 9.1 (124 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Analytics** | 8.1 (99 reviews) | 8.7 (128 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Customer self-service** | 8.6 (100 reviews) | 8.8 (102 reviews) | 
| **In-app guidance** | 8.6 (107 reviews) | 9.2 (130 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Adaptive Learning** | 7.4 (85 reviews) | 7.7 (48 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **UserGuiding** | N/A | N/A |
| **Userpilot** | 7.7/10 | 291 |

#### Product Analytics

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 8.6 (273 reviews) | 
| **User-Level Analytics** | Not enough data | 8.6 (283 reviews) | 
| **Segmentation** | Not enough data | 8.6 (279 reviews) | 
| **Funnels** | Not enough data | 8.2 (271 reviews) | 
| **Alerts** | Not enough data | 7.7 (252 reviews) | 
| **Multi-Product Analytics** | Not enough data | 7.8 (245 reviews) | 
| **User Scoring** | Not enough data | 7.5 (242 reviews) | 
| **Integrations** | Not enough data | 7.4 (248 reviews) | 

#### Agentic AI - Product Analytics

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (36 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (36 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (37 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (36 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **UserGuiding** | N/A | N/A |
| **Userpilot** | 7.9/10 | 244 |

#### Survey Management

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.5 (230 reviews) | 
| **Question Types** | Not enough data | 8.7 (224 reviews) | 
| **Templates** | Not enough data | 8.3 (223 reviews) | 
| **Survey Distribution** | Not enough data | 7.6 (214 reviews) | 

#### Survey Customization

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.2 (215 reviews) | 
| **Branding** | Not enough data | 8.5 (226 reviews) | 
| **Multimedia Support** | Not enough data | 8.0 (214 reviews) | 
| **Multilingual Surveys** | Not enough data | 7.6 (201 reviews) | 

#### Survey Insights

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.2 (215 reviews) | 
| **BI Tools Integration** | Not enough data | 7.2 (193 reviews) | 
| **Data Exporting** | Not enough data | 8.1 (213 reviews) | 
| **Permissions** | Not enough data | 8.3 (206 reviews) | 

#### Agentic AI - Survey

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (21 reviews) | 
| **Decision Making** | Not enough data | 7.3 (22 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **UserGuiding** | 7.8/10 | 381 |
| **Userpilot** | N/A | N/A |

#### Generative AI

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **AI Text Summarization** | 6.8 (137 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Knowledge Base** | 8.9 (372 reviews) | Not enough data | 
| **Searchable Articles** | 8.8 (367 reviews) | Not enough data | 
| **Community Forums** | 7.6 (339 reviews) | Not enough data | 
| **Mobile Optimization** | Feature Not Available | Not enough data | 
| **Personalization** | 8.6 (356 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Branding** | 8.8 (364 reviews) | Not enough data | 
| **Automation** | 8.5 (207 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.2 (189 reviews) | Not enough data | 
| **Integrations** | 8.3 (351 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (49 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (48 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (46 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (47 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (47 reviews) | Not enough data | 
| **Decision Making** | 7.4 (47 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to UserGuiding (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Userpilot (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Survey Software](https://www.g2.com/categories/survey), [Session Replay Software](https://www.g2.com/categories/session-replay)


---
## Reviewer Demographics

### By Company Size

| Segment | UserGuiding | Userpilot | 
|---|---|---|
| **Small-Business** | 56.6% | 39.5% | 
| **Mid-Market** | 37.1% | 55.6% | 
| **Enterprise** | 6.4% | 4.9% | 

### By Industry

#### UserGuiding

- **Computer Software:** 38.2%
- **Information Technology and Services:** 16.6%
- **Marketing and Advertising:** 4.9%
- **Accounting:** 3.8%
- **Financial Services:** 3.8%
- **Education Management:** 3.1%
- **Human Resources:** 1.5%
- **Hospital & Health Care:** 1.5%
- **Legal Services:** 1.4%
- **Construction:** 1.4%
- **Other:** 23.9%

#### Userpilot

- **Computer Software:** 37.0%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.6%
- **Internet:** 4.2%
- **Marketing and Advertising:** 3.4%
- **Education Management:** 2.1%
- **Hospital & Health Care:** 2.0%
- **Human Resources:** 1.8%
- **E-Learning:** 1.7%
- **Accounting:** 1.4%
- **Other:** 25.3%

---
## Alternatives

### Alternatives to UserGuiding

- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (544 reviews)
- [Userflow](https://www.g2.com/products/userflow/reviews) — 4.8/5 stars (115 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (565 reviews)
- [Product Fruits](https://www.g2.com/products/product-fruits/reviews) — 4.7/5 stars (233 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1795 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (357 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1600 reviews)

### Alternatives to Userpilot

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1795 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (544 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (565 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (357 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1369 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2938 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1600 reviews)

---
## Top Discussions

### UserGuiding

- Title: [RTL support](https://www.g2.com/discussions/34724-rtl-support) — 2 comments, 1 upvote
  > **Top comment:** "Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:..."
- Title: [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) — 1 comment
  > **Top comment:** "User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education."
- Title: [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) — 1 comment, 1 upvote
  > **Top comment:** "For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly."

### Userpilot

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/userguiding-vs-userpilot)