Compare UserGuiding and Zoho Desk

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At a Glance
UserGuiding
UserGuiding
Star Rating
(758)4.7 out of 5
Market Segments
Small-Business (56.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plans
Zoho Desk
Zoho Desk
Star Rating
(7,517)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Zoho Desk excels in user experience, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their company's system, making it a valuable tool for managing customer support.
  • Users say that UserGuiding stands out for its intuitive setup, allowing users to create in-app guides and product tours effortlessly. Reviewers highlight the ease of configuring new engagements and the helpful suggestions provided during the setup process, which streamline onboarding for new users.
  • According to verified reviews, Zoho Desk offers a robust ticket management system, with features like multiple options for actioning tickets that help users efficiently sort and respond to customer inquiries. This flexibility is a key advantage for teams handling high volumes of support requests.
  • Reviewers mention that UserGuiding's focus on user engagement is a strong point, particularly its ability to track NPS responses and provide insights on user interactions. This feature helps teams understand user behavior and improve their onboarding processes effectively.
  • G2 reviewers highlight that while Zoho Desk has a slightly lower ease of setup score, its comprehensive features and overall performance make it a strong contender for businesses looking for a full-fledged customer support solution. Users appreciate the speed and reliability of the software, which does not require installation on personal servers.
  • Users report that while UserGuiding has a higher ease of use rating, some find that it may lack the depth of features available in Zoho Desk, particularly for teams needing advanced ticketing and support functionalities. However, its simplicity makes it a great choice for smaller teams or those new to customer support tools.
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
Browse all 4 pricing plans
Zoho Desk
FREE
$0.00
Browse all 5 pricing plans
Free Trial
UserGuiding
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
666
8.7
6,026
Ease of Use
9.1
685
8.5
6,106
Ease of Setup
8.9
619
8.1
5,378
Ease of Admin
9.1
410
8.3
4,930
Quality of Support
9.5
641
8.3
5,415
Has the product been a good partner in doing business?
9.4
399
8.4
4,457
Product Direction (% positive)
9.6
668
8.9
5,765
Features by Category
Not enough data
8.1
4,259
Ticket and Case Management
Not enough data
8.6
3455
|
Verified
Not enough data
8.5
3366
|
Verified
Not enough data
8.3
3175
|
Verified
Not enough data
8.3
2957
|
Verified
Not enough data
8.2
2686
|
Verified
Not enough data
8.4
2918
|
Verified
Not enough data
8.5
2942
|
Verified
Not enough data
8.3
2530
|
Verified
Generative AI
Not enough data
7.4
969
Not enough data
7.4
955
Agentic AI - Help Desk
Not enough data
7.1
359
Not enough data
7.2
362
Not enough data
7.2
360
Communication Channels
Not enough data
8.3
2879
|
Verified
Not enough data
8.6
3124
|
Verified
Not enough data
8.2
2424
|
Verified
Not enough data
8.0
2165
|
Verified
Not enough data
7.8
1927
|
Verified
Platform
Not enough data
8.1
2307
|
Verified
Not enough data
8.2
2757
|
Verified
Not enough data
8.4
2856
|
Verified
Not enough data
8.1
2340
|
Verified
Not enough data
8.2
2841
|
Verified
Not enough data
8.4
2985
|
Verified
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
8.2
376
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Digital Adoption PlatformHide 13 FeaturesShow 13 Features
8.5
441
Not enough data
User Analysis
9.0
399
Not enough data
8.5
405
Not enough data
User Support
8.7
406
Not enough data
8.4
367
Not enough data
8.4
383
Not enough data
Walkthrough Type
8.6
383
Not enough data
9.1
411
Not enough data
Platform Basics - Digital Adoption Platform
8.5
97
Not enough data
8.8
103
Not enough data
Analytics - Digital Adoption Platform
8.1
98
Not enough data
Functions - Digital Adoption Platform
8.5
97
Not enough data
8.6
104
Not enough data
Agentic AI - Digital Adoption Platform
7.4
85
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
7.9
611
Channels
Not enough data
8.2
579
Not enough data
8.0
558
Not enough data
Feature Not Available
Design
Not enough data
7.9
547
Not enough data
7.7
556
Not enough data
8.1
553
Not enough data
8.1
549
Not enough data
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Complaint ManagementHide 8 FeaturesShow 8 Features
Not enough data
8.2
461
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Not enough data
8.5
3,379
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
719
|
Verified
Not enough data
8.7
760
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2757
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.7
693
|
Verified
Not enough data
8.6
707
|
Verified
7.8
379
8.0
1,872
Generative AI
6.8
137
7.7
423
Self-Service Experience
8.9
371
8.5
1514
8.8
367
8.4
1471
7.6
339
8.1
1278
Feature Not Available
8.1
771
8.6
356
8.2
816
Self-Service Platform
8.8
363
8.3
842
8.5
207
8.3
818
7.2
189
7.8
732
8.4
352
8.2
767
Agentic AI - Customer Self-Service
7.1
49
7.7
79
7.6
48
7.7
80
7.6
46
7.9
79
7.5
48
7.8
84
7.2
47
7.8
82
7.1
47
7.8
80
7.4
47
7.7
83
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.7
755
Generative AI
Not enough data
8.2
120
Not enough data
8.1
118
Process
Not enough data
8.7
491
Not enough data
9.0
638
Not enough data
8.5
490
Channels
Not enough data
9.0
627
Not enough data
8.5
545
Not enough data
8.7
516
Not enough data
8.6
459
Not enough data
8.8
485
Insight
Not enough data
8.7
494
Not enough data
8.9
546
Not enough data
8.8
516
Not enough data
9.0
591
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
7.7
190
Generative AI
Not enough data
7.7
186
Not enough data
7.7
185
Google Workspace for SalesHide 5 FeaturesShow 5 Features
Not enough data
7.1
7
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserGuiding
UserGuiding
Zoho Desk
Zoho Desk
UserGuiding and Zoho Desk are categorized as Customer Self-Service
Reviews
Reviewers' Company Size
UserGuiding
UserGuiding
Small-Business(50 or fewer emp.)
56.5%
Mid-Market(51-1000 emp.)
37.2%
Enterprise(> 1000 emp.)
6.3%
Zoho Desk
Zoho Desk
Small-Business(50 or fewer emp.)
72.8%
Mid-Market(51-1000 emp.)
23.6%
Enterprise(> 1000 emp.)
3.6%
Reviewers' Industry
UserGuiding
UserGuiding
Computer Software
38.4%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.8%
Accounting
3.8%
Other
32.5%
Zoho Desk
Zoho Desk
Information Technology and Services
17.8%
Computer Software
10.8%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
UserGuiding
UserGuiding Alternatives
Whatfix
Whatfix
Add Whatfix
Userflow
Userflow
Add Userflow
WalkMe
WalkMe
Add WalkMe
Product Fruits
Product Fruits
Add Product Fruits
Zoho Desk
Zoho Desk Alternatives
Agentforce Service (formerly Salesforce Service Cloud)
Agentforce Service...
Add Agentforce Service (formerly Salesforce Service Cloud)
Freshdesk
Freshdesk
Add Freshdesk
Front
Front
Add Front
LiveAgent
LiveAgent
Add LiveAgent
Discussions
UserGuiding
UserGuiding Discussions
RTL support
2 Comments
Hellen V.
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
What is UserGuiding used for?
1 Comment
Can D.
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
Are there adoption tools for products that change often?
1 Comment
Tharun Sai G.
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho You should be able to find the video you need on youtube.Read more
how do i use chat
2 Comments
CG
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
COLIN B.
CB