Compare UserGuiding and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (56.5% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Free Trial
$0.00
UserGuiding
Star Rating
(758)4.7 out of 5
Market Segments
Small-Business (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansZoho Desk
Star Rating
(7,517)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their company's system, making it a valuable tool for managing customer support.
- Users say that UserGuiding stands out for its intuitive setup, allowing users to create in-app guides and product tours effortlessly. Reviewers highlight the ease of configuring new engagements and the helpful suggestions provided during the setup process, which streamline onboarding for new users.
- According to verified reviews, Zoho Desk offers a robust ticket management system, with features like multiple options for actioning tickets that help users efficiently sort and respond to customer inquiries. This flexibility is a key advantage for teams handling high volumes of support requests.
- Reviewers mention that UserGuiding's focus on user engagement is a strong point, particularly its ability to track NPS responses and provide insights on user interactions. This feature helps teams understand user behavior and improve their onboarding processes effectively.
- G2 reviewers highlight that while Zoho Desk has a slightly lower ease of setup score, its comprehensive features and overall performance make it a strong contender for businesses looking for a full-fledged customer support solution. Users appreciate the speed and reliability of the software, which does not require installation on personal servers.
- Users report that while UserGuiding has a higher ease of use rating, some find that it may lack the depth of features available in Zoho Desk, particularly for teams needing advanced ticketing and support functionalities. However, its simplicity makes it a great choice for smaller teams or those new to customer support tools.
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
UserGuiding
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
666
8.7
6,026
Ease of Use
9.1
685
8.5
6,106
Ease of Setup
8.9
619
8.1
5,378
Ease of Admin
9.1
410
8.3
4,930
Quality of Support
9.5
641
8.3
5,415
Has the product been a good partner in doing business?
9.4
399
8.4
4,457
Product Direction (% positive)
9.6
668
8.9
5,765
Features by Category
Ticket and Case Management
Not enough data
8.6
3455
|
Verified
Not enough data
8.5
3366
|
Verified
Not enough data
8.3
3175
|
Verified
Not enough data
8.3
2957
|
Verified
Not enough data
8.2
2686
|
Verified
Not enough data
8.4
2918
|
Verified
Not enough data
8.5
2942
|
Verified
Not enough data
8.3
2530
|
Verified
Generative AI
Not enough data
7.4
969
Not enough data
7.4
955
Agentic AI - Help Desk
Not enough data
7.1
359
Not enough data
7.2
362
Not enough data
7.2
360
Communication Channels
Not enough data
8.3
2879
|
Verified
Not enough data
8.6
3124
|
Verified
Not enough data
8.2
2424
|
Verified
Not enough data
8.0
2165
|
Verified
Not enough data
7.8
1927
|
Verified
Platform
Not enough data
8.1
2307
|
Verified
Not enough data
8.2
2757
|
Verified
Not enough data
8.4
2856
|
Verified
Not enough data
8.1
2340
|
Verified
Not enough data
8.2
2841
|
Verified
Not enough data
8.4
2985
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
User Analysis
9.0
399
Not enough data
8.5
405
Not enough data
User Support
8.7
406
Not enough data
8.4
367
Not enough data
8.4
383
Not enough data
Walkthrough Type
8.6
383
Not enough data
9.1
411
Not enough data
Platform Basics - Digital Adoption Platform
8.5
97
Not enough data
8.8
103
Not enough data
Analytics - Digital Adoption Platform
8.1
98
Not enough data
Functions - Digital Adoption Platform
8.5
97
Not enough data
8.6
104
Not enough data
Agentic AI - Digital Adoption Platform
7.4
85
Not enough data
Channels
Not enough data
8.2
579
Not enough data
8.0
558
Not enough data
Feature Not Available
Design
Not enough data
7.9
547
Not enough data
7.7
556
Not enough data
8.1
553
Not enough data
8.1
549
Not enough data
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
719
|
Verified
Not enough data
8.7
760
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2757
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.7
693
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
6.8
137
7.7
423
Self-Service Experience
8.9
371
8.5
1514
8.8
367
8.4
1471
7.6
339
8.1
1278
Feature Not Available
8.1
771
8.6
356
8.2
816
Self-Service Platform
8.8
363
8.3
842
8.5
207
8.3
818
7.2
189
7.8
732
8.4
352
8.2
767
Agentic AI - Customer Self-Service
7.1
49
7.7
79
7.6
48
7.7
80
7.6
46
7.9
79
7.5
48
7.8
84
7.2
47
7.8
82
7.1
47
7.8
80
7.4
47
7.7
83
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
186
Not enough data
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserGuiding and Zoho Desk are categorized as Customer Self-Service
Unique Categories
UserGuiding is categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.4%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.8%
Accounting
3.8%
Other
32.5%
Information Technology and Services
17.8%
Computer Software
10.8%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
