Compare UserGuiding and Whatfix 
Featured Products
At a Glance
Market Segments
Small-Business (56.6% of reviews)
Enterprise (45.0% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
UserGuiding
Star Rating
(756)4.7 out of 5
Market Segments
Small-Business (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansWhatfix
Star Rating
(518)4.6 out of 5
Market Segments
Enterprise (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserGuiding excels in ease of setup, with many users highlighting how quickly they could get started without extensive documentation or training. This user-friendly interface allows for a smooth onboarding experience, making it a popular choice for small businesses.
- Users say Whatfix stands out for its customization capabilities, with feedback indicating that it can be tailored to meet specific organizational needs. Reviewers appreciate the platform's flexibility and the strong support provided during onboarding, which enhances the overall user experience.
- According to verified reviews, UserGuiding has a slight edge in user satisfaction, reflected in its higher star rating. Users frequently mention the platform's intuitive design and effective targeting features, which contribute to improved customer retention and reduced support costs.
- Reviewers mention that Whatfix offers exceptional quality of support, with many praising the ongoing assistance provided throughout their partnership. This commitment to customer service is a significant factor for organizations looking for a reliable long-term solution.
- Users highlight that while UserGuiding is particularly strong in user onboarding, Whatfix's in-app guidance features, such as flows and smart tips, are noted for their effectiveness in enhancing user engagement and adoption rates.
- G2 reviewers indicate that Whatfix is favored by larger enterprises, while UserGuiding is more popular among small businesses. This distinction suggests that organizations should consider their size and specific needs when choosing between the two platforms.
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Whatfix
No pricing availableFree Trial
UserGuiding
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.9
664
8.8
352
Ease of Use
9.1
683
8.6
419
Ease of Setup
8.9
616
8.3
367
Ease of Admin
9.1
410
8.5
285
Quality of Support
9.5
639
9.7
352
Has the product been a good partner in doing business?
9.4
399
9.5
284
Product Direction (% positive)
9.6
666
9.7
336
Features by Category
User Analysis
8.9
396
8.0
158
8.5
404
8.1
174
User Support
8.7
404
8.2
167
8.4
365
8.0
144
8.4
381
8.0
144
Walkthrough Type
8.6
381
8.5
167
9.1
410
8.9
192
Platform Basics - Digital Adoption Platform
8.5
97
8.3
41
8.8
100
8.8
49
Analytics - Digital Adoption Platform
8.1
97
8.3
43
Functions - Digital Adoption Platform
8.5
97
8.4
46
8.6
102
8.7
54
Agentic AI - Digital Adoption Platform
7.3
83
7.2
29
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
52
Not enough data
7.9
49
Not enough data
7.7
47
Not enough data
7.5
46
Not enough data
7.2
42
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.1
6
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.8
137
7.6
51
Self-Service Experience
8.9
369
8.9
150
8.8
365
8.8
143
7.6
339
8.2
95
Feature Not Available
7.0
68
8.6
355
8.2
84
Self-Service Platform
8.8
361
8.6
92
8.4
205
8.1
89
7.1
188
7.6
77
8.3
351
8.0
90
Agentic AI - Customer Self-Service
7.1
48
7.1
13
7.6
48
7.3
13
7.6
46
6.8
13
7.4
47
7.1
14
7.2
47
6.8
12
7.1
47
7.7
13
7.3
46
7.1
13
Categories
Categories
Shared Categories
UserGuiding and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.2%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Accounting
3.8%
Financial Services
3.8%
Other
32.6%
Computer Software
15.7%
Information Technology and Services
13.9%
Financial Services
3.9%
Insurance
3.7%
Banking
3.3%
Other
59.6%
Discussions
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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