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Product Fruits
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At a Glance
Market Segments
Small-Business (57.0% of reviews)
Enterprise (59.6% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
UserGuiding
Star Rating
(745)4.7 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansWalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in Text Bubble Walkthroughs, scoring 9.0 compared to UserGuiding's 9.1. Reviewers mention that WalkMe's walkthroughs are highly customizable, allowing for a tailored user experience.
- Reviewers mention that UserGuiding outshines WalkMe in Quality of Support, with a score of 9.5 versus WalkMe's 8.8. Users on G2 highlight the responsiveness and helpfulness of UserGuiding's support team, making it easier to resolve issues quickly.
- Users say that UserGuiding offers a more user-friendly experience, reflected in its Ease of Use score of 9.1 compared to WalkMe's 8.3. Reviewers mention that UserGuiding's interface is intuitive, making it easier for new users to get started.
- G2 users report that WalkMe provides superior In-app Guidance, scoring 9.2 against UserGuiding's 8.8. Reviewers mention that WalkMe's guidance features are comprehensive, helping users navigate complex software environments effectively.
- Users on G2 highlight that UserGuiding has a better Survey Implementation feature, scoring 9.0 compared to WalkMe's 7.9. Reviewers mention that UserGuiding's surveys are easy to set up and integrate seamlessly into the user experience.
- Reviewers mention that WalkMe's AI Text Summarization feature is less effective, scoring 7.6 compared to UserGuiding's 6.8. Users report that while WalkMe's AI capabilities are useful, they could benefit from further refinement to enhance accuracy.
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
WalkMe
No pricing availableFree Trial
UserGuiding
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.9
657
8.7
465
Ease of Use
9.1
676
8.3
473
Ease of Setup
8.9
609
8.1
382
Ease of Admin
9.1
408
8.3
360
Quality of Support
9.5
632
8.8
460
Has the product been a good partner in doing business?
9.4
397
8.9
358
Product Direction (% positive)
9.6
659
9.0
451
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Analysis
8.9
391
7.9
286
8.5
399
8.1
320
User Support
8.7
402
8.6
310
8.4
363
7.7
250
8.4
377
8.0
258
Walkthrough Type
8.6
380
8.0
266
9.1
406
9.0
318
Platform Basics - Digital Adoption Platform
8.4
94
8.3
45
8.8
95
8.9
45
Analytics - Digital Adoption Platform
8.1
95
8.6
45
Functions - Digital Adoption Platform
8.5
93
8.8
46
8.6
97
9.2
46
Agentic AI - Digital Adoption Platform
7.3
81
7.0
32
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.8
137
7.6
98
Self-Service Experience
8.9
367
8.4
201
8.8
365
8.3
200
7.6
339
8.1
192
Feature Not Available
6.7
137
8.6
353
8.1
171
Self-Service Platform
8.8
360
8.3
174
8.4
204
8.2
179
7.1
188
7.1
137
8.3
350
7.6
158
Agentic AI - Customer Self-Service
7.1
48
8.3
11
7.6
48
8.6
12
7.6
46
8.3
12
7.4
46
8.3
11
7.2
47
8.3
12
7.1
46
7.6
12
7.3
46
8.2
12
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
UserGuiding and WalkMe are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
UserGuiding has no unique categories
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.5%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.7%
Accounting
3.3%
Other
32.9%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Discussions
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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