Introducing G2.ai, the future of software buying.Try now
Compare UserGuiding and Usetiful 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Product Fruits
Visit Website
At a Glance
Market Segments
Small-Business (57.0% of reviews)
Small-Business (87.1% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
UserGuiding
Star Rating
(745)4.7 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansUsetiful
Star Rating
(178)4.7 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about UsetifulSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserGuiding excels in its quality of support, with a score of 9.5, while Usetiful's support quality is rated lower at 8.9. Reviewers mention that UserGuiding's support team is responsive and helpful, making it a preferred choice for businesses needing assistance.
- Reviewers mention that UserGuiding offers a more robust self-service experience, particularly with its knowledge base rated at 8.8 compared to Usetiful's 7.5. Users say that the comprehensive articles and resources available in UserGuiding help them resolve issues independently.
- Users on G2 highlight UserGuiding's superior product direction, scoring 9.6, which indicates a strong alignment with user needs and future enhancements. In contrast, Usetiful's score of 8.9 suggests it may not be as proactive in evolving its features based on user feedback.
- Reviewers mention that UserGuiding's user segmentation feature is well-implemented, scoring 8.6, allowing for targeted messaging. Usetiful matches this score but lacks the same level of customization options that users appreciate in UserGuiding.
- G2 users report that UserGuiding's audio-visual walkthroughs are particularly effective, scoring 8.7, while Usetiful's similar feature is rated slightly higher at 8.9. However, users say that UserGuiding's walkthroughs are more intuitive and easier to integrate into their onboarding processes.
- Users report that while both products offer automation features, Usetiful shines with a score of 8.9 compared to UserGuiding's 8.3. Reviewers mention that Usetiful's automation capabilities allow for more streamlined user engagement, making it a strong contender for businesses focused on efficiency.
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Usetiful
No pricing availableFree Trial
UserGuiding
Free Trial is available
Usetiful
Free Trial is available
Ratings
Meets Requirements
8.9
657
8.9
123
Ease of Use
9.1
676
9.1
122
Ease of Setup
8.9
609
9.0
91
Ease of Admin
9.1
408
9.0
79
Quality of Support
9.5
632
9.0
96
Has the product been a good partner in doing business?
9.4
397
9.3
69
Product Direction (% positive)
9.6
659
9.0
102
Features by Category
User Analysis
8.9
391
8.4
40
8.5
399
8.1
38
User Support
8.7
402
8.4
42
8.4
363
8.0
36
8.4
377
8.8
38
Walkthrough Type
8.6
380
8.9
43
9.1
406
9.1
53
Platform Basics - Digital Adoption Platform
8.4
94
Not enough data
8.8
95
Not enough data
Analytics - Digital Adoption Platform
8.1
95
Not enough data
Functions - Digital Adoption Platform
8.5
93
Not enough data
8.6
97
Not enough data
Agentic AI - Digital Adoption Platform
7.3
81
Not enough data
Generative AI
6.8
137
6.7
10
Self-Service Experience
8.9
367
7.8
28
8.8
365
7.9
25
7.6
339
Feature Not Available
Feature Not Available
7.3
25
8.6
353
7.9
28
Self-Service Platform
8.8
360
8.1
34
8.4
204
8.8
33
7.1
188
6.2
26
8.3
350
8.2
28
Agentic AI - Customer Self-Service
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
46
Not enough data
7.2
47
Not enough data
7.1
46
Not enough data
7.3
46
Not enough data
Categories
Categories
Shared Categories
UserGuiding and Usetiful are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
UserGuiding has no unique categories
Usetiful has no unique categories
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usetiful
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.5%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.7%
Accounting
3.3%
Other
32.9%
Computer Software
25.6%
Information Technology and Services
15.7%
Marketing and Advertising
13.4%
Education Management
4.7%
Financial Services
2.9%
Other
37.8%
Discussions
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
Is there a possibility to add videos or images to the popups?
2 Comments
OD
Hi Charly,
Sure thing! You can simply show a picture, animation or even embed a video within your Usetiful content.
All the best,
OndrejRead more
What is Usetiful used for?
1 Comment
SG
Usetiful is a software platform designed to create and manage interactive onboarding and user guidance experiences for web applications and websites. It is...Read more
Usetiful has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
