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Compare UserGuiding and Userlane 
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Product Fruits
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At a Glance
Market Segments
Small-Business (57.0% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
Free Trial
Contact Us Per Year
UserGuiding
Star Rating
(745)4.7 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansUserlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userlane excels in its Quality of Support, with a score of 9.8, which reviewers mention as being highly responsive and effective in resolving issues quickly. In contrast, UserGuiding, while still strong at 9.5, does not match the same level of support satisfaction.
- Reviewers mention that UserGuiding offers a more user-friendly Ease of Use experience, scoring 9.1 compared to Userlane's 8.9. Users on G2 appreciate the intuitive interface and ease of navigation in UserGuiding, making it particularly appealing for small businesses.
- G2 users highlight Userlane's superior Artificial Intelligence capabilities, scoring 9.3, which includes advanced features like AI Text Summarization. Users say this functionality significantly enhances the onboarding experience, whereas UserGuiding's AI features are rated much lower at 6.1.
- Users report that UserGuiding shines in its Survey Implementation with a score of 9.0, allowing for seamless integration of user feedback into the onboarding process. In comparison, Userlane's score of 8.5 indicates it may not be as robust in this area.
- Reviewers mention that Userlane's Mobile Optimization is lacking, with a score of 6.9, which users say can hinder the onboarding experience for mobile users. UserGuiding does not have this issue, providing a more optimized experience across devices.
- Users on G2 appreciate UserGuiding's Community Forums, which scored 7.4, as a valuable resource for peer support and shared experiences. In contrast, Userlane's community engagement is rated higher at 8.0, but both products could improve in this area according to user feedback.
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Free Trial
UserGuiding
Free Trial is available
Userlane
Free Trial is available
Ratings
Meets Requirements
8.9
657
8.8
64
Ease of Use
9.1
676
8.9
67
Ease of Setup
8.9
609
8.6
61
Ease of Admin
9.1
408
8.6
62
Quality of Support
9.5
632
9.8
63
Has the product been a good partner in doing business?
9.4
397
9.6
63
Product Direction (% positive)
9.6
659
9.8
60
Features by Category
User Analysis
8.9
391
8.5
12
8.5
399
8.2
24
User Support
8.7
402
9.2
28
8.4
363
8.9
19
8.4
377
8.6
18
Walkthrough Type
8.6
380
Feature Not Available
9.1
406
9.2
26
Platform Basics - Digital Adoption Platform
8.4
94
Not enough data
8.8
95
Not enough data
Analytics - Digital Adoption Platform
8.1
95
Not enough data
Functions - Digital Adoption Platform
8.5
93
Not enough data
8.6
97
Not enough data
Agentic AI - Digital Adoption Platform
7.3
81
Not enough data
Onboarding Setup
Not enough data
8.8
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Project Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
22
Not enough data
Feature Not Available
Not enough data
8.8
23
Customer Engagement
Not enough data
Feature Not Available
Not enough data
9.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
6.8
137
Not enough data
Self-Service Experience
8.9
367
9.0
21
8.8
365
8.5
18
7.6
339
Feature Not Available
Feature Not Available
Feature Not Available
8.6
353
Feature Not Available
Self-Service Platform
8.8
360
8.7
21
8.4
204
8.7
20
7.1
188
Feature Not Available
8.3
350
8.1
16
Agentic AI - Customer Self-Service
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
46
Not enough data
7.2
47
Not enough data
7.1
46
Not enough data
7.3
46
Not enough data
Categories
Categories
Shared Categories
UserGuiding and Userlane are categorized as Digital Adoption Platform and Customer Self-Service
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.5%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.7%
Accounting
3.3%
Other
32.9%
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Discussions
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
Userlane has no discussions with answers
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