Compare UserGuiding and Userflow
Featured Products
At a Glance
Market Segments
Small-Business (56.5% of reviews)
Small-Business (62.4% of reviews)
Entry-Level Pricing
Free Trial
Free Trial
UserGuiding
Star Rating
(761)4.7 out of 5
Market Segments
Small-Business (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plans
Userflow
Star Rating
(114)4.8 out of 5
Market Segments
Small-Business (62.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserGuiding excels in user onboarding, with many users appreciating its intuitive setup and user-friendly interface. One user noted, "I like how quick it is to get something set up with UserGuiding," highlighting its ease of use compared to other platforms.
- Users say that Userflow offers great flexibility, allowing team members to easily create and edit tours without needing coding skills. A reviewer mentioned, "How easy it is to create the tours, no coding is needed," which makes it accessible for teams with varying technical expertise.
- Reviewers mention that UserGuiding provides strong digital adoption features that have helped businesses reduce customer support costs and improve retention. One user stated, "With this tool, we have greatly reduced customer support related costs," showcasing its effectiveness in driving business outcomes.
- According to verified reviews, Userflow is praised for its excellent customer support, with users noting the responsiveness of the support team. A user shared, "Their customer support is excellent," indicating a strong commitment to helping users succeed.
- G2 reviewers highlight that while UserGuiding has a higher overall satisfaction score, Userflow's ratings for specific features like behavior-responsive messaging and text bubble walkthroughs are notably strong, with users appreciating the ease of implementation for new features.
- Users report that UserGuiding's competitive pricing and reliable targeting capabilities make it a preferred choice for small businesses, with one user stating, "It's not obviously complicated and it has competitive pricing," which resonates well with budget-conscious teams.
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Userflow
Free Trial
Free Trial
Free for 14 days. No credit card required.
- 14 day free trial
Free Trial
UserGuiding
Free Trial is available
Userflow
Free Trial is available
Ratings
Meets Requirements
8.9
667
9.2
80
Ease of Use
9.1
686
9.3
81
Ease of Setup
8.9
620
9.3
48
Ease of Admin
9.1
410
9.4
47
Quality of Support
9.5
642
9.8
78
Has the product been a good partner in doing business?
9.4
399
9.7
45
Product Direction (% positive)
9.6
669
9.8
68
Features by Category
User Analysis
9.0
400
8.8
32
8.5
405
7.7
38
User Support
8.7
406
8.6
42
8.4
367
8.3
23
8.4
383
9.0
35
Walkthrough Type
8.6
383
9.3
38
9.1
411
9.8
52
Platform Basics - Digital Adoption Platform
8.5
98
Not enough data
8.8
105
Not enough data
Analytics - Digital Adoption Platform
8.1
98
Not enough data
Functions - Digital Adoption Platform
8.6
99
Not enough data
8.6
105
Not enough data
Agentic AI - Digital Adoption Platform
7.4
85
Not enough data
Generative AI
6.8
137
Not enough data
Self-Service Experience
8.9
371
Not enough data
8.8
367
Not enough data
7.6
339
Feature Not Available
Feature Not Available
Not enough data
8.6
356
Not enough data
Self-Service Platform
8.8
364
Not enough data
8.5
207
Not enough data
7.2
189
Not enough data
8.4
352
Not enough data
Agentic AI - Customer Self-Service
7.1
49
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.5
48
Not enough data
7.2
47
Not enough data
7.1
47
Not enough data
7.4
47
Not enough data
Categories
Categories
Shared Categories
UserGuiding and Userflow are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
UserGuiding has no unique categories
Userflow has no unique categories
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.3%
Information Technology and Services
16.6%
Marketing and Advertising
4.9%
Financial Services
3.8%
Accounting
3.8%
Other
32.5%
Computer Software
46.7%
Information Technology and Services
16.8%
Financial Services
6.5%
Accounting
2.8%
Marketing and Advertising
2.8%
Other
24.3%
Discussions
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What are user flows for?
1 Comment
JR
Generally they are used for user onboarding. You can give step-by -step instructions on how to use your software. We also use them for refreshers that people...Read more
Userflow has no more discussions with answers