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Compare Userflow and Whatfix 
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Product Fruits
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At a Glance
Market Segments
Small-Business (63.1% of reviews)
Enterprise (44.5% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Userflow
Star Rating
(106)4.8 out of 5
Market Segments
Small-Business (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansWhatfix
Star Rating
(494)4.6 out of 5
Market Segments
Enterprise (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in its quality of support, with a score of 9.7, which reviewers mention as being highly responsive and helpful, while Userflow also performs well with a score of 9.8, indicating a strong commitment to customer service.
- Reviewers mention that Userflow shines in ease of use, scoring 9.3 compared to Whatfix's 8.7, suggesting that users find Userflow's interface more intuitive and user-friendly for onboarding processes.
- G2 users highlight that Whatfix offers robust account-level analytics with a score of 8.0, but Userflow's user-level analytics score of 8.2 is noted as a key feature that allows for deeper insights into individual user behavior.
- Users on G2 report that Userflow's audio-visual walkthroughs score 9.4, which reviewers say enhances user engagement significantly, while Whatfix's score of 8.7 indicates it may not be as effective in this area.
- Reviewers mention that Whatfix's self-service experience, particularly its knowledge base, scores 8.9, which is appreciated for its comprehensive resources, while Userflow's similar features are slightly lower, indicating a potential area for improvement.
- Users say that Userflow's behavior-responsive messaging, scoring 8.9, is a standout feature that allows for personalized user interactions, whereas Whatfix's score of 8.1 suggests it may not be as effective in delivering tailored messaging to users.
Pricing
Entry-Level Pricing
Userflow
Free Trial
Free Trial
We have a free 14 day trial so you can see the power of Userflow
- 14 day free trial
Whatfix
No pricing availableFree Trial
Userflow
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
9.2
76
8.8
338
Ease of Use
9.3
77
8.6
408
Ease of Setup
9.3
44
8.3
358
Ease of Admin
9.3
43
8.5
278
Quality of Support
9.8
74
9.7
338
Has the product been a good partner in doing business?
9.7
41
9.5
277
Product Direction (% positive)
9.8
64
9.7
323
Features by Category
User Analysis
8.7
30
8.0
156
7.6
37
8.1
172
User Support
8.6
42
8.2
163
8.3
23
8.0
142
9.0
34
8.0
144
Walkthrough Type
9.3
38
8.5
166
9.8
51
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Generative AI
Not enough data
7.6
51
Self-Service Experience
Not enough data
8.9
147
Not enough data
8.8
142
Not enough data
8.1
94
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Userflow and Whatfix are categorized as Digital Adoption Platform
Unique Categories
Userflow has no unique categories
Reviews
Reviewers' Company Size
Userflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
46.6%
Information Technology and Services
16.5%
Financial Services
6.8%
Marketing and Advertising
2.9%
Internet
2.9%
Other
24.3%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.1%
Discussions
What are user flows for?
1 Comment
JR
Generally they are used for user onboarding. You can give step-by -step instructions on how to use your software. We also use them for refreshers that people...Read more
Userflow has no more discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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