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Compare UseResponse and Zoho Desk

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side-by-side comparison of UseResponse vs. Zoho Desk
based on preference data from user reviews. UseResponse rates 4.7/5 stars with 19 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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UseResponse
UseResponse
(19)
4.7 out of 5
UseResponse
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
UseResponse
UseResponse
Zoho Desk
Zoho Desk
Market Segments
UseResponse
UseResponse
Small-Business (42.1% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
UseResponse
UseResponse
$39 per 2 agents, per month
Zoho Desk
Zoho Desk
$0 for 3 agents

UseResponse vs Zoho Desk

When assessing the two solutions, reviewers found UseResponse easier to use, set up, and administer. Reviewers also preferred doing business with UseResponse overall.

  • Reviewers felt that UseResponse meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over Zoho Desk.
Categories
Shared Categories
UseResponse
UseResponse
Zoho Desk
Zoho Desk
UseResponse and Zoho Desk are categorized as Customer Self-Service, Help Desk, Live Chat, and Social Customer Service
Unique Categories
UseResponse
UseResponse is categorized as Enterprise Feedback Management and Idea Management
Zoho Desk
Zoho Desk has no unique categories
Pricing
UseResponse
UseResponse Pricing
Cloud
$39per 2 agents, per month
Enterprise Package
$149per 2 agents per month
Self-Hosted
$4800one-time fee
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
UseResponse
UseResponse
9.1
Responses: 18
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
UseResponse
UseResponse
9.3
Responses: 18
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
UseResponse
UseResponse
9.2
Responses: 13
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
UseResponse
UseResponse
9.4
Responses: 13
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
UseResponse
UseResponse
9.8
Responses: 17
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
UseResponse
UseResponse
9.9
Responses: 13
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
UseResponse
UseResponse
10.0
Responses: 18
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
UseResponse
UseResponse
9.5
Responses: 13
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1344
Verified Feature
Ticket response user experience
UseResponse
UseResponse
9.2
Responses: 13
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1339
Verified Feature
Workflow
UseResponse
UseResponse
9.4
Responses: 13
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1209
Verified Feature
Response Automation
UseResponse
UseResponse
9.7
Responses: 10
Zoho Desk
Zoho Desk
8.4
Responses: 1120
Verified Feature
SLA Management
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 938
Verified Feature
Attachments/Screencasts
UseResponse
UseResponse
9.5
Responses: 11
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1131
Verified Feature
Ticket Collaboration
UseResponse
UseResponse
9.4
Responses: 12
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1135
Verified Feature
Customer and Contacts Database
UseResponse
UseResponse
9.0
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
UseResponse
UseResponse
9.3
Responses: 5
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
UseResponse
UseResponse
9.3
Responses: 7
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 462
Communication
Pop-up Chat
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
9.0
Responses: 359
Verified Feature
Notifications
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 380
Verified Feature
Targeted Emails
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 317
In-App Messaging
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 43
Process
Mentions
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 256
Tickets
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 351
Macros
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 260
Collaboration
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 300
Interaction
Web Portals
UseResponse
UseResponse
9.0
Responses: 7
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
UseResponse
UseResponse
8.8
Responses: 7
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 467
Internal Use
Customization
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
Conversation Archiving
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
9.3
Responses: 12
Lead Development
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 130
Knowledge Base
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Team Inbox
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 349
Verified Feature
Customer Profiles
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 348
Verified Feature
Channels
Email
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
9.2
Responses: 349
Social
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 289
Live Chat
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 267
Phone
UseResponse
UseResponse
Feature Not Available
Zoho Desk
Zoho Desk
8.7
Responses: 234
Text
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
9.0
Responses: 247
Insight
Surveys
UseResponse
UseResponse
Feature Not Available
Zoho Desk
Zoho Desk
8.9
Responses: 263
Reporting
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 300
Visitor Activity
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 280
Help Desk
UseResponse
UseResponse
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 320
Communication Channels
Customer Portal
UseResponse
UseResponse
9.7
Responses: 12
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1055
Verified Feature
Email to Case
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 1209
Verified Feature
Chat/Live Support
UseResponse
UseResponse
9.4
Responses: 8
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 747
Verified Feature
Social Integration
UseResponse
UseResponse
8.6
Responses: 6
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 621
Verified Feature
Voice
UseResponse
UseResponse
Feature Not Available
Zoho Desk
Zoho Desk
8.5
Responses: 473
Verified Feature
Platform
Mobile User Support
UseResponse
UseResponse
9.3
Responses: 9
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 645
Verified Feature
Customization
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
User, Role, and Access Management
UseResponse
UseResponse
9.4
Responses: 11
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 975
Verified Feature
Integration
UseResponse
UseResponse
8.6
Responses: 7
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 565
Verified Feature
Reporting
UseResponse
UseResponse
8.5
Responses: 12
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1064
Verified Feature
Dashboards
UseResponse
UseResponse
8.5
Responses: 12
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both UseResponse and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
UseResponse
UseResponse
42.1%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
UseResponse
UseResponse
42.1%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
UseResponse
UseResponse
15.8%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
UseResponse
UseResponse Industry
Information Technology and Services
21.1%
Financial Services
10.5%
Computer Software
10.5%
Shipbuilding
5.3%
Semiconductors
5.3%
Other
47.4%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
UseResponse
GS
User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
UseResponse
Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
UseResponse
UseResponse Discussions
Monty the Mongoose crying
UseResponse has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
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