Compare UseResponse vs Zendesk Support

See this
comparison of UseResponse vs. Zendesk Support
based on data from user reviews. UseResponse rates 4.8/5 stars with 17 reviews. Zendesk Support rates 4.2/5 stars with 1,608 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
Essential
$5
/month
 
Self-Hosted
$899
one-time fee
Team
$19
/month
 
Cloud
$15
per agent, per month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
8.7
Ease of Use
Ease of Use
9.2
8.6
Ease of Setup
Ease of Setup
9.3
8.2
Ease of Admin
Ease of Admin
9.3
8.3
Quality of Support
Quality of Support
9.8
8.3
Ease of Doing Business With
Ease of Doing Business With
9.9
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
Meets Requirements
UseResponse
9.1
Zendesk Support
8.7
Ease of Use
UseResponse
9.2
Zendesk Support
8.6
Ease of Setup
UseResponse
9.3
Zendesk Support
8.2
Ease of Admin
UseResponse
9.3
Zendesk Support
8.3
Quality of Support
UseResponse
9.8
Zendesk Support
8.3
Ease of Doing Business With
UseResponse
9.9
Zendesk Support
8.4
Product Direction (% positive)
UseResponse
10.0
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
UseResponse
9.4
Zendesk Support
8.9
Ticket response user experience
UseResponse
9.3
Zendesk Support
8.7
Workflow
UseResponse
9.3
Zendesk Support
8.5
Response Automation
UseResponse
9.6
Zendesk Support
8.4
SLA Management
UseResponse
Not enough data available
Zendesk Support
8.2
Attachments/Screencasts
UseResponse
9.5
Zendesk Support
8.4
Ticket Collaboration
UseResponse
9.4
Zendesk Support
8.6
Knowledge Share
Knowledge Base
UseResponse
Not enough data available
Zendesk Support
8.6
Searchable Articles
UseResponse
9.3
Zendesk Support
8.6
Community Forums
UseResponse
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
UseResponse
Not enough data available
Zendesk Support
8.3
Process
Mentions
UseResponse
Not enough data available
Zendesk Support
8.5
Tickets
UseResponse
Not enough data available
Zendesk Support
9.2
Macros
UseResponse
Not enough data available
Zendesk Support
8.7
Collaboration
UseResponse
Not enough data available
Zendesk Support
8.7
Interaction
Web Portals
UseResponse
9.0
Zendesk Support
8.6
Forum to Reponse
UseResponse
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
UseResponse
9.0
Zendesk Support
8.9
Live Chat
UseResponse
Not enough data available
Zendesk Support
8.6
Channels
Email
UseResponse
Not enough data available
Zendesk Support
9.1
Social
UseResponse
Not enough data available
Zendesk Support
8.6
Live Chat
UseResponse
Not enough data available
Zendesk Support
8.6
Phone
UseResponse
Not enough data available
Zendesk Support
8.1
Text
UseResponse
Not enough data available
Zendesk Support
8.5
Insight
Surveys
UseResponse
Not enough data available
Zendesk Support
8.5
Reporting
UseResponse
Not enough data available
Zendesk Support
8.5
Visitor Activity
UseResponse
Not enough data available
Zendesk Support
8.6
Help Desk
UseResponse
Not enough data available
Zendesk Support
8.7
Communication Channels
Customer Portal
UseResponse
9.7
Zendesk Support
8.5
Email to Case
UseResponse
9.3
Zendesk Support
8.8
Chat/Live Support
UseResponse
9.3
Zendesk Support
8.4
Social Integration
UseResponse
8.3
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
UseResponse
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
UseResponse
8.9
Zendesk Support
8.2
Products and Version Tracking
UseResponse
Not enough data available
Zendesk Support
8.2
Call Scripting
UseResponse
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
UseResponse
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
UseResponse
8.5
Zendesk Support
8.1
Knowledge Base
UseResponse
9.2
Zendesk Support
8.4
Ideas/Feedback
UseResponse
8.8
Zendesk Support
8.1
Q&A
UseResponse
9.5
Zendesk Support
8.3
Reporting & Analytics
Social Monitoring
UseResponse
Not enough data available
Zendesk Support
8.0
Reporting
UseResponse
8.3
Zendesk Support
8.0
Dashboards
UseResponse
8.3
Zendesk Support
8.2
Platform
Mobile User Support
UseResponse
9.4
Zendesk Support
8.1
ITIL Compliance
UseResponse
8.3
Zendesk Support
8.2
Customization
UseResponse
9.2
Zendesk Support
8.0
User, Role, and Access Management
UseResponse
9.3
Zendesk Support
8.3
Internationalization
UseResponse
9.8
Zendesk Support
8.2
Performance & Reliability
UseResponse
8.7
Zendesk Support
8.5
Integration APIs
UseResponse
8.3
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.2%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.1%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.8%
16.9%
UseResponse
Small-Business
41.2%
Mid-Market
47.1%
Enterprise
11.8%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%

Reviewers' Industry

 
Information Technology and Services
23.5%
Computer Software
17.2%
 
Financial Services
11.8%
Information Technology and Services
14.6%
 
Computer Software
11.8%
Internet
9.4%
 
Shipbuilding
5.9%
Marketing and Advertising
4.7%
 
Semiconductors
5.9%
Retail
3.8%
 
Other
41.2%
Other
50.3%
UseResponse
Information Technology and Services
23.5%
Financial Services
11.8%
Computer Software
11.8%
Shipbuilding
5.9%
Semiconductors
5.9%
Other
41.2%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicolas C.
Administrator in Information Technology and Services

It's easy to use, feature complete and simplefy ticket management for support department

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
UseResponse
Most Helpful Favorable Review
Nicolas C.
Administrator in Information Technology and Services

It's easy to use, feature complete and simplefy ticket management for support department

Most Helpful Critical Review
Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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