Compare UseResponse and UserVoice 
Featured Products
At a Glance
Market Segments
Small-Business (40.9% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$149 per 2 agents per month
Starting at $10,788.00 200 Unique End Users Per Year
UseResponse
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (40.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$149 per 2 agents per month
Browse all 2 pricing plansUserVoice
Star Rating
(243)4.5 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10,788.00 200 Unique End Users Per Year
Browse all 4 pricing plansUseResponse vs UserVoice
When assessing the two solutions, reviewers found UseResponse easier to use, set up, and administer. Reviewers also preferred doing business with UseResponse overall.
- Reviewers felt that UserVoice meets the needs of their business better than UseResponse.
- When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over UserVoice.
Pricing
Entry-Level Pricing
UseResponse
Enterprise Package
$149
per 2 agents per month
Solution with all enterprise features included like SLA, SSO, Business Hours, Multilingual and Multi-Forums, Premium Support, etc.
UserVoice
Growth
Starting at $10,788.00
200 Unique End Users Per Year
Capture feedback directly from your customers, and organize that feedback to run faster, more efficient research. Keep your feedback program from becoming a “black hole” with questions and status updates.
- Capture feedback directly from your end users.
- Provide updates to internal team on feedback
- Analyze your feedback performance with built-in reports and metrics.
Free Trial
UseResponse
Free Trial is available
UserVoice
No trial information availableRatings
Meets Requirements
8.7
21
8.9
179
Ease of Use
9.0
21
8.8
181
Ease of Setup
8.6
16
8.5
81
Ease of Admin
8.9
16
8.6
93
Quality of Support
9.3
20
9.1
139
Has the product been a good partner in doing business?
9.3
16
9.1
88
Product Direction (% positive)
9.4
21
8.1
178
Features by Category
Ticket and Case Management
8.8
14
|
Verified
Not enough data
8.7
14
|
Verified
Not enough data
8.7
14
|
Verified
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
8.9
12
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
13
|
Verified
Not enough data
8.6
12
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.6
6
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
8.2
11
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.6
13
|
Verified
Not enough data
8.6
13
|
Verified
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
9.7
5
Feedback
Not enough data
9.5
29
Not enough data
9.5
39
Idea Sources
Not enough data
9.4
36
Not enough data
9.3
37
Idea Collection
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
9.0
21
Not enough data
9.3
34
Feature Not Available
Feature Not Available
Integrations
Not enough data
Feature Not Available
Not enough data
8.7
21
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.9
25
Not enough data
8.6
20
Not enough data
8.6
21
Feedback Analysis
Not enough data
8.1
14
Not enough data
7.8
13
Not enough data
7.7
13
Feedback Sources
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.5
13
Not enough data
8.4
18
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.7
13
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.3
5
Not enough data
9.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.3
47
|
Verified
Not enough data
7.7
30
|
Verified
Not enough data
9.0
61
|
Verified
Not enough data
8.6
49
Process Management
Not enough data
8.5
61
|
Verified
Not enough data
8.6
16
Not enough data
8.2
58
|
Verified
Not enough data
8.4
45
System Management
Not enough data
8.9
54
|
Verified
Not enough data
8.8
38
Agentic AI - Decision-Making
Not enough data
Not enough data
Communication
Not enough data
7.6
40
Not enough data
Feature Not Available
Not enough data
8.9
74
Planning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.6
29
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
27
Categories
Categories
Shared Categories
UseResponse and UserVoice are categorized as Idea Management and Enterprise Feedback Management
Unique Categories
UseResponse is categorized as Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
UserVoice is categorized as Feedback Analytics, User Research Repositories, Decision-Making, Repository Management, Product Analytics, and Product Management
Reviews
Reviewers' Company Size
UseResponse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserVoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.8%
Financial Services
9.1%
Computer Software
9.1%
Shipbuilding
4.5%
Semiconductors
4.5%
Other
40.9%
Computer Software
42.7%
Information Technology and Services
19.8%
Financial Services
3.4%
Hospitality
2.6%
Telecommunications
2.2%
Other
29.3%
Discussions
UseResponse has no discussions with answers
UserVoice has no discussions with answers
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