Compare UseResponse vs TeamSupport

See this
comparison of UseResponse vs. TeamSupport
based on data from user reviews. UseResponse rates 4.8/5 stars with 18 reviews. TeamSupport rates 4.3/5 stars with 544 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
Support Desk
$50
/ agent / month billed annually
 
Self-Hosted
$899
one-time fee
Enterprise
$65
/ agent / month billed annually
 
Cloud
$15
per agent, per month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
8.6
Ease of Use
Ease of Use
9.2
8.6
Ease of Setup
Ease of Setup
9.4
8.3
Ease of Admin
Ease of Admin
9.4
8.7
Quality of Support
Quality of Support
9.8
8.8
Ease of Doing Business With
Ease of Doing Business With
9.9
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
Meets Requirements
UseResponse
9.1
TeamSupport
8.6
Ease of Use
UseResponse
9.2
TeamSupport
8.6
Ease of Setup
UseResponse
9.4
TeamSupport
8.3
Ease of Admin
UseResponse
9.4
TeamSupport
8.7
Quality of Support
UseResponse
9.8
TeamSupport
8.8
Ease of Doing Business With
UseResponse
9.9
TeamSupport
9.2
Product Direction (% positive)
UseResponse
10.0
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
UseResponse
9.5
TeamSupport
8.9
Ticket response user experience
UseResponse
9.4
TeamSupport
8.8
Workflow
UseResponse
9.4
TeamSupport
8.4
Response Automation
UseResponse
9.7
TeamSupport
8.5
SLA Management
UseResponse
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
UseResponse
9.5
TeamSupport
8.6
Ticket Collaboration
UseResponse
9.4
TeamSupport
8.8
Knowledge Share
Knowledge Base
UseResponse
Not enough data available
TeamSupport
8.3
Searchable Articles
UseResponse
9.4
TeamSupport
8.3
Community Forums
UseResponse
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
UseResponse
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
UseResponse
9.2
TeamSupport
8.7
Forum to Reponse
UseResponse
Not enough data available
TeamSupport
8.4
Tickets and Tagging
UseResponse
9.2
TeamSupport
8.9
Live Chat
UseResponse
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
UseResponse
9.7
TeamSupport
8.4
Email to Case
UseResponse
9.4
TeamSupport
8.9
Chat/Live Support
UseResponse
9.4
TeamSupport
8.4
Social Integration
UseResponse
8.6
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
UseResponse
Not enough data available
TeamSupport
8.2
Customer and Contacts Database
UseResponse
9.0
TeamSupport
8.6
Products and Version Tracking
UseResponse
Not enough data available
TeamSupport
8.6
Call Scripting
UseResponse
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
UseResponse
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
UseResponse
8.7
TeamSupport
8.2
Knowledge Base
UseResponse
9.3
TeamSupport
8.4
Ideas/Feedback
UseResponse
8.9
TeamSupport
8.4
Q&A
UseResponse
9.5
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
UseResponse
Not enough data available
TeamSupport
Not enough data available
Reporting
UseResponse
8.5
TeamSupport
8.3
Dashboards
UseResponse
8.5
TeamSupport
8.6
Platform
Mobile User Support
UseResponse
9.4
TeamSupport
7.4
ITIL Compliance
UseResponse
8.6
TeamSupport
Not enough data available
Customization
UseResponse
9.2
TeamSupport
8.4
User, Role, and Access Management
UseResponse
9.4
TeamSupport
8.7
Internationalization
UseResponse
9.8
TeamSupport
7.8
Performance & Reliability
UseResponse
8.8
TeamSupport
8.7
Integration APIs
UseResponse
8.6
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
38.9%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.1%
12.5%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%
TeamSupport
Small-Business
40.8%
Mid-Market
46.7%
Enterprise
12.5%

Reviewers' Industry

 
Information Technology and Services
26.1%
Computer Software
26.7%
 
Computer Software
13.0%
Information Technology and Services
21.1%
 
Semiconductors
8.7%
Internet
5.4%
 
Internet
8.7%
Financial Services
4.2%
 
Higher Education
8.7%
Hospitality
3.7%
 
Other
34.8%
Other
38.9%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
UseResponse
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

UseResponse
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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