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Compare UseResponse, Samanage, and Jira Service Desk

Pricing

 
Enterprise Package
$3000+
per solution
TEAM
$29
per month
GET STARTED
$10
/month
 
Self-Hosted
$899
one-time fee
BUSINESS
$59
per month
FOR GROWING TEAMS
$20
/agent/month
 
Cloud
$15
per agent, per month
PROFESSIONAL
$79
per month
 
Free Trial Unavailable
Free Trial
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
8.5
Ease of Use
Ease of Use
9.3
9.0
7.8
Ease of Setup
Ease of Setup
9.2
8.7
7.3
Ease of Admin
Ease of Admin
9.2
8.9
7.4
Quality of Support
Quality of Support
9.9
9.0
8.0
Ease of Doing Business With
Ease of Doing Business With
9.8
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
7.9
Meets Requirements
UseResponse
9.0
Samanage
8.6
Jira Service Desk
8.5
Ease of Use
UseResponse
9.3
Samanage
9.0
Jira Service Desk
7.8
Ease of Setup
UseResponse
9.2
Samanage
8.7
Jira Service Desk
7.3
Ease of Admin
UseResponse
9.2
Samanage
8.9
Jira Service Desk
7.4
Quality of Support
UseResponse
9.9
Samanage
9.0
Jira Service Desk
8.0
Ease of Doing Business With
UseResponse
9.8
Samanage
9.1
Jira Service Desk
8.2
Product Direction (% positive)
UseResponse
10.0
Samanage
9.2
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
6.3%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
70.1%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
23.6%
43.6%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%

Reviewers' Industry

 
Information Technology and Services
25.0%
Information Technology and Services
12.1%
Information Technology and Services
28.5%
 
Semiconductors
10.0%
Hospital & Health Care
10.6%
Computer Software
15.1%
 
Internet
10.0%
Higher Education
5.8%
Internet
6.1%
 
Higher Education
10.0%
Education Management
5.2%
Telecommunications
4.3%
 
Financial Services
10.0%
Financial Services
4.7%
Financial Services
4.3%
 
Other
35.0%
Other
61.7%
Other
41.7%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Kapil M.
Administrator in Financial Services

You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.

G2 User in Computer Networking

Everything. I dislike the support, the administration, the customization, the integration, the CSMs, etc.

G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

 
UseResponse
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Kapil M.
Administrator in Financial Services

You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.

Samanage
Most Helpful Favorable Review
Marc F.
Executive Sponsor in Telecommunications

Excellent for tracking vendor contracts, spending and IT assets on a per office (shared assets) or individual assets. This solution has allowed us to improve our on/off boarding process, as it relates to provisioning of assets/services and reporting of...

Most Helpful Critical Review
G2 User in Computer Networking

Everything. I dislike the support, the administration, the customization, the integration, the CSMs, etc.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Screenshots

 
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Videos

 No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

No videos provided
UseResponse
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads provided
UseResponse
No downloads provided
Jira Service Desk
No downloads provided
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