Compare UseResponse vs Samanage

See this
comparison of UseResponse vs. Samanage
based on data from user reviews. UseResponse rates 4.8/5 stars with 18 reviews. Samanage rates 4.4/5 stars with 528 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
TEAM
$29
per month
 
Self-Hosted
$899
one-time fee
BUSINESS
$59
per month
 
Cloud
$15
per agent, per month
PROFESSIONAL
$79
per month
 
Free Trial Unavailable
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
8.6
Ease of Use
Ease of Use
9.2
9.0
Ease of Setup
Ease of Setup
9.4
8.7
Ease of Admin
Ease of Admin
9.4
8.9
Quality of Support
Quality of Support
9.8
9.0
Ease of Doing Business With
Ease of Doing Business With
9.9
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
9.1
Meets Requirements
UseResponse
9.1
Samanage
8.6
Ease of Use
UseResponse
9.2
Samanage
9.0
Ease of Setup
UseResponse
9.4
Samanage
8.7
Ease of Admin
UseResponse
9.4
Samanage
8.9
Quality of Support
UseResponse
9.8
Samanage
9.0
Ease of Doing Business With
UseResponse
9.9
Samanage
9.1
Product Direction (% positive)
UseResponse
10.0
Samanage
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
38.9%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
70.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.1%
23.0%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%
Samanage
Small-Business
6.5%
Mid-Market
70.4%
Enterprise
23.0%

Reviewers' Industry

 
Information Technology and Services
26.1%
Information Technology and Services
11.6%
 
Computer Software
13.0%
Hospital & Health Care
10.3%
 
Semiconductors
8.7%
Higher Education
6.2%
 
Internet
8.7%
Education Management
5.0%
 
Higher Education
8.7%
Financial Services
4.5%
 
Other
34.8%
Other
62.3%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%
Samanage
Information Technology and Services
11.6%
Hospital & Health Care
10.3%
Higher Education
6.2%
Education Management
5.0%
Financial Services
4.5%
Other
62.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Shvonne C.
Administrator in Health, Wellness and Fitness

1. Our ability to extend Samanage outside of IT. 2. How responsive the Samanage team is to requests. 3. The continual expansion of the product but in a meaningful way. 4. . . . I guess I can stop now . . .

Most Helpful Critical Review
Most Helpful Critical Review
Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Ryen B.
User in Higher Education

The ease of use. Most of the time, tickets are duplicated because people don't know their ticket was created.

 
UseResponse
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Jens H.
Administrator in Financial Services

Dislike? in this wonderfull product? no noo

Samanage
Most Helpful Favorable Review
Shvonne C.
Administrator in Health, Wellness and Fitness

1. Our ability to extend Samanage outside of IT. 2. How responsive the Samanage team is to requests. 3. The continual expansion of the product but in a meaningful way. 4. . . . I guess I can stop now . . .

Most Helpful Critical Review
Ryen B.
User in Higher Education

The ease of use. Most of the time, tickets are duplicated because people don't know their ticket was created.

Screenshots

 
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Videos

 No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

UseResponse
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Downloads

 No downloads provided
UseResponse
No downloads provided
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