Compare UseResponse and osTicket 
At a Glance
Market Segments
Small-Business (40.9% of reviews)
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
$149 per 2 agents per month
No pricing available
UseResponse
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (40.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$149 per 2 agents per month
Browse all 2 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansUseResponse vs osTicket
When assessing the two solutions, reviewers found UseResponse easier to use, set up, and administer. Reviewers also preferred doing business with UseResponse overall.
- Reviewers felt that osTicket meets the needs of their business better than UseResponse.
- When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over osTicket.
Pricing
Entry-Level Pricing
UseResponse
Enterprise Package
$149
per 2 agents per month
Solution with all enterprise features included like SLA, SSO, Business Hours, Multilingual and Multi-Forums, Premium Support, etc.
osTicket
No pricing availableFree Trial
UseResponse
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.7
21
8.8
41
Ease of Use
9.0
21
8.2
41
Ease of Setup
8.6
16
8.0
29
Ease of Admin
8.9
16
8.3
29
Quality of Support
9.3
20
6.9
27
Has the product been a good partner in doing business?
9.3
16
8.4
24
Product Direction (% positive)
9.4
21
8.8
39
Features by Category
Ticket and Case Management
8.8
14
|
Verified
8.6
32
|
Verified
8.7
14
|
Verified
8.7
32
|
Verified
8.7
14
|
Verified
8.0
31
|
Verified
8.8
11
8.4
29
|
Verified
Not enough data
8.0
24
8.9
12
|
Verified
7.7
30
8.7
13
|
Verified
8.3
31
|
Verified
7.9
8
|
Verified
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.0
13
|
Verified
8.1
24
|
Verified
8.6
12
|
Verified
9.0
27
8.3
9
|
Verified
5.3
10
|
Verified
8.6
6
|
Verified
5.3
10
Feature Not Available
4.0
7
Platform
8.2
11
|
Verified
5.4
16
8.7
13
|
Verified
7.1
23
|
Verified
9.4
12
|
Verified
8.8
25
|
Verified
8.8
8
|
Verified
6.8
13
|
Verified
8.6
13
|
Verified
7.2
26
|
Verified
8.6
13
|
Verified
7.8
27
|
Verified
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Idea Sources
Not enough data
Not enough data
Not enough data
Not enough data
Idea Collection
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Idea Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.7
13
|
Verified
7.1
23
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.3
5
Not enough data
9.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UseResponse and osTicket are categorized as Help Desk
Unique Categories
UseResponse is categorized as Idea Management, Live Chat, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
osTicket is categorized as AWS Marketplace
Reviews
Reviewers' Company Size
UseResponse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
31.8%
Financial Services
9.1%
Computer Software
9.1%
Shipbuilding
4.5%
Semiconductors
4.5%
Other
40.9%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
UseResponse has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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