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Compare UseResponse vs Gainsight
See this
comparison of UseResponse vs. Gainsight
based on data from user reviews. UseResponse rates 4.8/5 stars with 15 reviews. Gainsight rates 4.4/5 stars with 244 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial Unavailable
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Gainsight
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.4
Ease of Use
Ease of Use
9.3
7.8
Ease of Setup
Ease of Setup
9.2
6.2
Ease of Admin
Ease of Admin
9.2
6.9
Quality of Support
Quality of Support
9.9
8.9
Ease of Doing Business With
Ease of Doing Business With
9.8
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
Meets Requirements
UseResponse
9.0
Gainsight
8.4
Ease of Use
UseResponse
9.3
Gainsight
7.8
Ease of Setup
UseResponse
9.2
Gainsight
6.2
Ease of Admin
UseResponse
9.2
Gainsight
6.9
Quality of Support
UseResponse
9.9
Gainsight
8.9
Ease of Doing Business With
UseResponse
9.8
Gainsight
9.1
Product Direction (% positive)
UseResponse
10.0
Gainsight
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
6.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
70.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
23.1%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Gainsight
Small-Business
6.6%
Mid-Market
70.2%
Enterprise
23.1%

Reviewers' Industry

 
Information Technology and Services
25.0%
Computer Software
47.4%
 
Semiconductors
10.0%
Information Technology and Services
18.6%
 
Internet
10.0%
Internet
12.4%
 
Higher Education
10.0%
Marketing and Advertising
5.2%
 
Financial Services
10.0%
Financial Services
2.4%
 
Other
35.0%
Other
14.1%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Gainsight
Computer Software
47.4%
Information Technology and Services
18.6%
Internet
12.4%
Marketing and Advertising
5.2%
Financial Services
2.4%
Other
14.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
UseResponse
Most Helpful Favorable Review
Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Most Helpful Critical Review
G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

Gainsight
Most Helpful Favorable Review
Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
G2 User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

Screenshots

 
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Videos

 No videos provided
UseResponse
No videos provided
Gainsight

Downloads

UseResponse
No downloads provided
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