# Userback vs Userlytics Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Userback excels in user experience, with many praising its intuitive interface and ease of setup. Users appreciate how quickly they can get started, with one noting, "the initial setup was very easy," which is a significant advantage for teams looking to implement feedback tools without extensive training.
- **Users say** that Userlytics offers robust reporting features, making it easier to organize participant responses. One reviewer highlighted, "the reporting feature of the app is my favorite part," indicating that for those focused on data analysis, Userlytics may provide a more comprehensive solution.
- **According to verified reviews** , Userback is particularly favored by small businesses, with 88.4% of its reviews coming from this segment. Users find it a great tool for collecting feedback from clients, with one stating, "Userback is a great place to collect feedback from our clients and end users," showcasing its effectiveness in a small business context.
- **Reviewers mention** that both platforms provide high-quality support, but Userback stands out with a perfect score in this area. Users have expressed satisfaction with the support they receive, which can be crucial for teams needing assistance during implementation or troubleshooting.
- **Users highlight** that while Userback is strong in ease of use and setup, Userlytics provides access to a diverse pool of high-quality users for testing. One Userlytics user noted, "I appreciate Userlytics' access to high-quality users who provide invaluable insights," which can be a deciding factor for those prioritizing user research.
- **G2 reviewers indicate** that Userback's ability to facilitate direct client feedback is a significant advantage, with users noting how it allows clients to log UI and functionality issues directly. This feature enhances collaboration and ensures that feedback is captured efficiently, making it a preferred choice for teams focused on user experience improvements.



| | Userback | Userlytics | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 286 | 188 | 
| **Largest Market Segment** | Small-Business (89.0% of reviews) | Mid-Market (48.3% of reviews) | 
| **Entry Level Price** | Free | Free Trial | 

---
## Top Pros & Cons

### Userback

Pros:
- Ease of Use (62 reviews)
- Feedback Management (37 reviews)

Cons:
- Limited Customization (17 reviews)
- Feature Limitations (13 reviews)

### Userlytics

Pros:
- Ease of Use (14 reviews)
- Customer Support (12 reviews)

Cons:
- Poor Usability (5 reviews)
- Not User-Friendly (4 reviews)

---
## Ratings Comparison
| Rating | Userback | Userlytics | 
|---|---|---|
  | **Meets Requirements** | 9.1 (175 reviews) | 8.4 (131 reviews) | 
  | **Ease of Use** | 9.3 (176 reviews) | 8.2 (132 reviews) | 
  | **Ease of Setup** | 9.3 (154 reviews) | 8.7 (75 reviews) | 
  | **Ease of Admin** | 9.3 (147 reviews) | 8.6 (68 reviews) | 
  | **Quality of Support** | 9.4 (137 reviews) | 9.5 (131 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (134 reviews) | 9.3 (69 reviews) | 
  | **Product Direction (% positive)** | 9.2 (159 reviews) | 8.8 (120 reviews) | 

---
## Pricing

### Userback

#### Entry-Level Pricing

Plan: Free Forever

Price: Free

Description: For early-stage teams needing just the essentials.

Key Features:
- Collect unlimited feedback
- 2 feedback projects
- 7-day feedback availability

[Browse all 4 editions](https://www.g2.com/products/userback/pricing)

#### Free Trial

Yes

### Userlytics

#### Entry-Level Pricing

Plan: Try Userlytics for Free

Price: Free Trial

Key Features:
- https://www.userlytics.com/demo

[Browse all 6 editions](https://www.g2.com/products/userlytics/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Userback** | 8.4/10 | 71 |
| **Userlytics** | 7.8/10 | 113 |

#### User Response Methods

| Feature | Userback | Userlytics | 
|---|---|---|
| **Survey** | 8.4 (41 reviews) ✓ Verified | 8.3 (78 reviews) ✓ Verified | 
| **Video Snippets** | 8.9 (40 reviews) ✓ Verified | 8.4 (90 reviews) ✓ Verified | 
| **Video Interview** | Feature Not Available | 8.4 (87 reviews) ✓ Verified | 
| **Photo Submission** | 9.4 (58 reviews) ✓ Verified | 7.3 (51 reviews) | 
| **Text/Notes** | 9.3 (50 reviews) ✓ Verified | 8.0 (83 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Userback | Userlytics | 
|---|---|---|
| **In-App** | 8.3 (31 reviews) | 7.5 (66 reviews) ✓ Verified | 
| **In-Store** | Feature Not Available | 7.2 (42 reviews) | 
| **On-Site** | 8.7 (42 reviews) ✓ Verified | 7.4 (52 reviews) ✓ Verified | 
| **Recruitment Pool** | Feature Not Available | 8.3 (94 reviews) ✓ Verified | 

#### Insights

| Feature | Userback | Userlytics | 
|---|---|---|
| **Analytics** | 8.4 (37 reviews) ✓ Verified | 8.0 (93 reviews) ✓ Verified | 
| **Collaboration** | 8.6 (51 reviews) ✓ Verified | 7.9 (83 reviews) ✓ Verified | 
| **Sorting** | 8.2 (44 reviews) ✓ Verified | 7.6 (78 reviews) | 

#### Generative AI

| Feature | Userback | Userlytics | 
|---|---|---|
| **AI Text Summarization** | 6.1 (20 reviews) | 7.5 (34 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Userback** | 9.2/10 | 12 |
| **Userlytics** | N/A | N/A |

#### User Behavior

| Feature | Userback | Userlytics | 
|---|---|---|
| **Click Tracking** | 8.5 (8 reviews) | Not enough data | 
| **Mouse Movement ** | 8.8 (8 reviews) | Not enough data | 
| **Frustration Tracking** | 7.9 (7 reviews) | Not enough data | 

#### A/B Testing 

| Feature | Userback | Userlytics | 
|---|---|---|
| **Error and Bug Tracking** | 9.4 (6 reviews) | Not enough data | 
| **Split URL Testing** | Feature Not Available | Not enough data | 
| **Data Analysis** | 8.6 (6 reviews) | Not enough data | 
| **Notes** | 9.7 (5 reviews) | Not enough data | 

#### Visitor Information

| Feature | Userback | Userlytics | 
|---|---|---|
| **User Identification** | 8.9 (9 reviews) | Not enough data | 
| **Search Box** | 8.1 (6 reviews) | Not enough data | 

#### Agentic AI - Session Replay

| Feature | Userback | Userlytics | 
|---|---|---|
| **Cross-system Integration** | Feature Not Available | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Userback** | 8.0/10 | 120 |
| **Userlytics** | N/A | N/A |

#### Bug Reporting

| Feature | Userback | Userlytics | 
|---|---|---|
| **User Reports & Feedback** | 9.5 (103 reviews) | Not enough data | 
| **Tester Reports & Feedback** | 9.3 (87 reviews) | Not enough data | 
| **Team Reports & Comments** | 9.0 (84 reviews) | Not enough data | 

#### Bug Monitoring

| Feature | Userback | Userlytics | 
|---|---|---|
| **Analytics** | 8.2 (74 reviews) | Not enough data | 
| **Bug History** | 8.7 (78 reviews) | Not enough data | 
| **Data Retention** | 8.4 (63 reviews) | Not enough data | 

#### Agentic AI - Bug Tracking

| Feature | Userback | Userlytics | 
|---|---|---|
| **Adaptive Learning** | 6.1 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.9 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 6.4 (24 reviews) | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Userback** | N/A | N/A |
| **Userlytics** | 8.3/10 | 15 |

#### Feedback Source

| Feature | Userback | Userlytics | 
|---|---|---|
| **Invitation** | Feature Not Available | 8.1 (13 reviews) | 
| **Survey Link** | Not enough data | 8.7 (13 reviews) | 
| **App** | Not enough data | 7.7 (11 reviews) | 
| **Widget** | Not enough data | 7.7 (10 reviews) | 
| **Recruitment Pool** | Feature Not Available | 7.7 (15 reviews) | 

#### Feedback Management

| Feature | Userback | Userlytics | 
|---|---|---|
| **Media Library** | Not enough data | 8.2 (11 reviews) | 
| **Sorting** | Not enough data | 8.5 (12 reviews) | 
| **Sharing** | Not enough data | 8.5 (14 reviews) | 
| **Privacy** | Not enough data | 8.8 (14 reviews) | 

#### Insights

| Feature | Userback | Userlytics | 
|---|---|---|
| **Computer Transcription** | Feature Not Available | 8.5 (14 reviews) | 
| **Analytics** | Not enough data | 8.4 (15 reviews) | 

#### Agentic AI - Demo Automation

| Feature | Userback | Userlytics | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **AI Demo Agent or Avatar ** | Feature Not Available | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Userback** | N/A | N/A |
| **Userlytics** | N/A | N/A |

#### Generative AI

| Feature | Userback | Userlytics | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Userback | Userlytics | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | Userback | Userlytics | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | Userback | Userlytics | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Userback** | 4.5/10 | 9 |
| **Userlytics** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Userback | Userlytics | 
|---|---|---|
| **Autonomous Task Execution** | 4.5 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.3 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 4.8 (7 reviews) | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Userback** | 7.8/10 | 42 |
| **Userlytics** | N/A | N/A |

#### Communication

| Feature | Userback | Userlytics | 
|---|---|---|
| **Wiki Documentation** | Feature Not Available | Not enough data | 
| **Community Forum** | 7.8 (12 reviews) | Not enough data | 
| **Customer Ideation** | 9.3 (28 reviews) | Not enough data | 

#### Planning

| Feature | Userback | Userlytics | 
|---|---|---|
| **Work Capacity** | Feature Not Available | Not enough data | 
| **Task Ranking** | 8.9 (25 reviews) | Not enough data | 
| **Kanban Board** | 8.3 (23 reviews) | Not enough data | 
| **Custom Workflows** | 8.6 (20 reviews) | Not enough data | 
| **Release Forecasting** | Feature Not Available | Not enough data | 

#### Workflow Management

| Feature | Userback | Userlytics | 
|---|---|---|
| **Time Tracking** | Feature Not Available | Not enough data | 
| **Progress Monitoring** | Feature Not Available | Not enough data | 
| **Budgeting** | Feature Not Available | Not enough data | 
| **Team Scorecard** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (3):** [User Research Tools](https://www.g2.com/categories/user-research), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback)

**Unique to Userback (3):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Product Management Software](https://www.g2.com/categories/product-management-software), [Session Replay Software](https://www.g2.com/categories/session-replay)

**Unique to Userlytics (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Userback | Userlytics | 
|---|---|---|
| **Small-Business** | 89.0% | 32.4% | 
| **Mid-Market** | 7.9% | 48.3% | 
| **Enterprise** | 3.1% | 19.3% | 

### By Industry

#### Userback

- **Marketing and Advertising:** 25.8%
- **Computer Software:** 18.2%
- **Information Technology and Services:** 12.4%
- **Design:** 9.3%
- **Internet:** 6.2%
- **Program Development:** 4.0%
- **Graphic Design:** 2.2%
- **Management Consulting:** 2.2%
- **Accounting:** 1.3%
- **Education Management:** 1.3%
- **Other:** 16.9%

#### Userlytics

- **Computer Software:** 13.2%
- **Information Technology and Services:** 9.0%
- **Financial Services:** 8.4%
- **Marketing and Advertising:** 8.4%
- **Retail:** 4.8%
- **Design:** 4.8%
- **Higher Education:** 4.2%
- **Health, Wellness and Fitness:** 3.6%
- **Research:** 3.0%
- **Entertainment:** 2.4%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Userback

- [Usersnap](https://www.g2.com/products/usersnap/reviews) — 4.5/5 stars (92 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
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- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12395 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
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- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2355 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (524 reviews)
- [GitHub](https://www.g2.com/products/github/reviews) — 4.7/5 stars (2353 reviews)

### Alternatives to Userlytics

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Userfeel](https://www.g2.com/products/userfeel/reviews) — 4.5/5 stars (105 reviews)
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- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (524 reviews)
- [TestRail](https://www.g2.com/products/testrail/reviews) — 4.4/5 stars (611 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Postman](https://www.g2.com/products/postman/reviews) — 4.6/5 stars (1773 reviews)

---
## Top Discussions

### Userback

- Title: [What is Userback used for?](https://www.g2.com/discussions/what-is-userback-used-for) — 1 comment
  > **Top comment:** "Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a..."

### Userlytics

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/userback-vs-userlytics)