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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
No pricing available
Free
User.com
Star Rating
(48)4.3 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.comZoho CRM
Star Rating
(2,809)4.1 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in Contact & Account Management with a score of 8.5, while User.com falls short with a score of 7.3. Reviewers mention that Zoho's interface for managing contacts is intuitive and user-friendly, making it easier for small businesses to keep track of their customer relationships.
- Reviewers mention that User.com shines in Lead Management with a score of 9.0 compared to Zoho CRM's 8.3. Users on G2 highlight User.com's robust features for tracking leads and automating follow-ups, which significantly enhance their sales processes.
- G2 users report that User.com offers superior Customer Support, scoring 9.6 for its support portal, while Zoho CRM only scores 7.8. Users say that User.com provides timely and effective assistance, which is crucial for businesses that rely heavily on customer interactions.
- Users say that Zoho CRM's Sales Force Automation features, particularly in Opportunity & Pipeline Management, are rated at 8.1, while User.com scores higher at 8.5. Reviewers mention that User.com provides better tools for visualizing sales pipelines, which helps teams stay organized and focused.
- Reviewers mention that User.com excels in Marketing ROI Analytics with a score of 9.7, significantly higher than Zoho CRM's 7.9. Users report that the analytics tools in User.com provide deeper insights into campaign performance, allowing for more informed marketing decisions.
- Users on G2 report that Zoho CRM has a more flexible Pricing Structure, with a free entry-level option, which is appealing for small businesses. In contrast, User.com does not offer a free tier, which some users find limiting when exploring new software solutions.
Pricing
Entry-Level Pricing
User.com
No pricing availableZoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
User.com
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.2
40
8.4
2,393
Ease of Use
8.5
40
8.3
2,406
Ease of Setup
8.5
19
7.9
1,177
Ease of Admin
9.2
17
8.0
998
Quality of Support
8.7
38
7.6
2,188
Has the product been a good partner in doing business?
8.3
17
8.0
974
Product Direction (% positive)
8.7
36
8.0
2,331
Features by Category
Sales Force Automation
6.9
8
|
Verified
8.5
1610
|
Verified
Feature Not Available
8.3
862
|
Verified
8.1
8
|
Verified
8.2
1534
|
Verified
8.5
8
|
Verified
8.2
1612
|
Verified
Not enough data
7.8
1175
|
Verified
8.6
6
|
Verified
8.4
657
|
Verified
6.4
6
|
Verified
7.9
1206
|
Verified
6.7
5
|
Verified
8.0
1195
|
Verified
7.2
6
|
Verified
8.2
1307
|
Verified
Marketing Automation
8.6
7
|
Verified
8.0
1324
|
Verified
8.3
8
|
Verified
7.9
1287
|
Verified
9.0
8
|
Verified
8.3
1505
|
Verified
9.7
5
|
Verified
7.9
1113
|
Verified
Customer Support
7.5
8
|
Verified
8.0
1186
|
Verified
9.0
8
|
Verified
7.9
1190
|
Verified
8.3
9
|
Verified
7.9
1224
|
Verified
7.2
6
|
Verified
7.8
1058
|
Verified
7.6
7
|
Verified
8.0
1100
|
Verified
Reporting & Analytics
7.1
8
|
Verified
8.2
1486
|
Verified
7.6
9
|
Verified
8.2
1543
|
Verified
7.4
7
|
Verified
8.1
1042
|
Verified
Mobile & Social
7.8
6
8.1
1070
|
Verified
7.5
6
8.0
1081
|
Verified
Not enough data
8.0
1186
|
Verified
Platform
Not enough data
8.1
846
|
Verified
9.3
5
|
Verified
8.1
817
|
Verified
9.4
6
|
Verified
8.4
848
|
Verified
Not enough data
8.1
640
|
Verified
Not enough data
7.8
540
|
Verified
Not enough data
8.1
709
|
Verified
7.2
6
|
Verified
8.4
829
|
Verified
Not enough data
8.1
652
|
Verified
Integration
8.6
6
|
Verified
8.3
641
|
Verified
7.8
6
|
Verified
8.1
622
|
Verified
7.2
6
|
Verified
8.0
589
|
Verified
Generative AI
Not enough data
8.2
176
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Email Marketing
9.0
10
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
Online Marketing
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
Not enough data
Lead Management
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Campaign Management
8.1
8
|
Verified
Not enough data
7.1
7
Not enough data
7.9
8
|
Verified
Not enough data
6.7
6
Not enough data
Social
8.6
7
Not enough data
8.3
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Not enough data
Reporting & Analytics
7.7
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
Not enough data
Platform
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.8
6
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
58
Not enough data
8.4
54
Not enough data
8.4
59
Pricing
Not enough data
8.1
61
Not enough data
7.6
57
Not enough data
8.1
56
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
56
Quoting
Not enough data
8.4
58
Not enough data
8.4
52
Not enough data
8.4
53
Not enough data
8.4
55
Not enough data
8.7
52
Admin
Not enough data
8.4
87
Not enough data
7.7
82
Not enough data
8.3
85
Not enough data
8.3
82
Channels
Not enough data
8.1
57
Not enough data
7.7
52
Not enough data
8.1
49
Platform
Not enough data
8.4
88
Not enough data
8.2
84
Not enough data
8.0
77
Not enough data
8.6
88
Not enough data
8.4
90
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.8
55
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
8.5
50
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
7.8
15
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
58
|
Verified
Not enough data
8.8
56
Not enough data
8.8
43
Platform
Not enough data
8.8
62
|
Verified
Not enough data
8.9
61
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
8.8
60
|
Verified
Employee Features
Not enough data
9.0
63
|
Verified
Not enough data
8.7
65
|
Verified
Not enough data
8.9
65
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
67
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Organization
Not enough data
8.6
69
Not enough data
8.4
68
Not enough data
8.5
68
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.5
70
Sales Analysis
Not enough data
8.4
64
Not enough data
8.4
68
Generative AI
Not enough data
8.1
24
Not enough data
8.1
24
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
158
Not enough data
8.8
154
Not enough data
8.3
144
Not enough data
8.2
139
Not enough data
8.9
152
Not enough data
8.8
151
Not enough data
8.5
146
Repeatability and Reportability
Not enough data
8.4
143
Not enough data
8.6
148
Not enough data
8.5
141
Not enough data
8.2
136
Not enough data
7.9
119
AI and Automation
Not enough data
8.3
145
Not enough data
8.4
144
Not enough data
8.3
138
Not enough data
8.1
132
Not enough data
7.8
124
Generative AI
Not enough data
7.5
68
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
8.5
50
Not enough data
8.5
49
Not enough data
8.5
51
Contracts
Not enough data
8.5
49
Not enough data
8.3
46
Not enough data
8.5
49
Revenue
Not enough data
8.6
50
Not enough data
8.5
49
Not enough data
8.5
46
Platform Basics
Not enough data
8.4
91
Not enough data
8.5
86
Not enough data
8.5
90
Not enough data
8.3
82
Not enough data
8.8
50
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
75
Not enough data
8.6
72
Not enough data
8.5
72
Not enough data
8.7
73
Not enough data
8.6
71
Collaboration
Not enough data
8.8
72
Not enough data
8.5
74
Not enough data
8.9
76
Not enough data
9.0
79
Not enough data
8.7
73
Not enough data
8.7
71
Lead Monitoring
Not enough data
9.0
40
Not enough data
8.9
40
Not enough data
8.7
40
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.2
40
Not enough data
8.5
40
Not enough data
8.0
40
Not enough data
8.2
40
Analytics
Not enough data
9.1
40
Not enough data
8.8
40
Customization
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.8
40
Not enough data
8.7
40
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
9.3
5
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
7.6
7
|
Verified
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
150
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
8.4
158
|
Verified
Personalization
Not enough data
8.5
174
|
Verified
Not enough data
8.6
175
|
Verified
Not enough data
8.7
181
|
Verified
Not enough data
8.4
168
|
Verified
Administrative
Not enough data
8.5
166
|
Verified
Not enough data
8.5
170
|
Verified
Not enough data
8.3
158
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
133
Not enough data
8.4
139
Not enough data
8.4
140
Customizations
Not enough data
8.7
144
Not enough data
8.8
141
Not enough data
8.8
142
Not enough data
8.7
138
Not enough data
8.6
143
Generative AI
Not enough data
7.7
57
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
141
Not enough data
8.4
145
Not enough data
8.3
138
Not enough data
8.6
150
Not enough data
8.5
141
Predictive Analytics
Not enough data
8.5
142
Not enough data
8.3
134
Not enough data
8.0
120
Not enough data
8.2
126
Sales Management
Not enough data
8.5
149
Not enough data
8.3
127
Not enough data
8.5
140
Not enough data
8.8
147
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
User.com and Zoho CRM are categorized as CRM
Unique Categories
User.com is categorized as Live Chat, Marketing Automation, Visitor Identification, and Push Notification
Reviews
Reviewers' Company Size
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.8%
Information Technology and Services
12.5%
Computer Software
12.5%
Internet
8.3%
Hospitality
6.3%
Other
39.6%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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