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Compare Upscope and Zoho Assist 
Featured Products
At a Glance
Market Segments
Small-Business (45.5% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
Upscope
Star Rating
(118)4.7 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about UpscopeZoho Assist
Star Rating
(626)4.6 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in overall user satisfaction, reflected in its higher G2 Score compared to Upscope. Users appreciate its user-friendly interface and the ability to quickly assist clients, with one reviewer noting they can connect to a user's machine in just seconds.
- According to verified reviews, Zoho Assist's implementation process is praised for its simplicity, allowing users to set up and start assisting without hassle. In contrast, Upscope, while also easy to use, has not received recent reviews, which may indicate less current user engagement.
- Users say that Zoho Assist offers a robust set of features, including multi-monitor navigation and session recording, which work seamlessly without unnecessary complexity. This balance of power and simplicity is a significant advantage for those needing comprehensive support tools.
- Reviewers mention that Upscope shines in its ability to foster quick rapport with customers, making it a friendly option for support teams. However, it lacks the extensive feature set that Zoho Assist provides, which may limit its effectiveness for more complex support scenarios.
- G2 reviewers highlight that while both products are well-rated for ease of use, Zoho Assist's higher volume of recent reviews suggests a more active user base, indicating ongoing satisfaction and engagement with the product.
- Users report that Upscope's HelloScreen feature has significantly improved user satisfaction for phone support, showcasing its effectiveness in providing insights during customer interactions. However, the overall lower G2 Score compared to Zoho Assist suggests that it may not meet the broader needs of all users.
Pricing
Entry-Level Pricing
Upscope
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Upscope
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
96
9.2
517
Ease of Use
9.5
96
9.3
527
Ease of Setup
9.5
36
9.3
443
Ease of Admin
9.7
29
9.3
393
Quality of Support
9.1
76
8.9
436
Has the product been a good partner in doing business?
9.8
32
9.2
380
Product Direction (% positive)
9.4
91
9.3
511
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
9.3
30
7.6
46
8.9
24
6.9
44
9.6
30
8.4
45
9.5
23
7.8
44
Conferencing Options
8.4
23
7.8
45
8.5
26
7.4
47
8.2
23
7.3
47
Application Tools
8.8
23
8.0
41
9.3
26
7.8
43
9.7
29
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
194
Not enough data
8.5
192
Not enough data
8.3
174
Not enough data
9.3
196
Not enough data
8.5
177
Not enough data
8.6
181
Maintenance
Not enough data
8.6
180
Not enough data
8.2
163
Communication
Not enough data
8.5
177
Not enough data
7.3
147
Not enough data
7.1
147
Not enough data
7.8
148
Security
Not enough data
8.7
156
Not enough data
8.7
153
Device Support
Not enough data
8.3
162
Not enough data
8.9
174
Not enough data
8.8
167
Performance
Not enough data
8.4
159
Administration
9.6
48
8.8
8
9.4
48
8.8
8
9.4
46
8.8
8
Security
9.4
45
8.8
8
9.3
45
8.5
8
Administration
Not enough data
Feature Not Available
Not enough data
8.3
189
Not enough data
8.1
190
Not enough data
8.1
173
Not enough data
8.1
173
Not enough data
9.2
218
Not enough data
8.5
203
Platform
Not enough data
8.7
199
Not enough data
8.3
187
Not enough data
Feature Not Available
Not enough data
9.2
211
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
161
Categories
Categories
Shared Categories
Upscope and Zoho Assist are categorized as Screen Sharing and Co-Browsing
Unique Categories
Upscope has no unique categories
Reviews
Reviewers' Company Size
Upscope
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
20.0%
Computer Software
13.6%
Consulting
7.3%
Information Technology and Services
7.3%
Insurance
6.4%
Other
45.5%
Information Technology and Services
26.2%
Computer & Network Security
7.3%
Computer Software
6.1%
Computer Networking
2.6%
Retail
2.4%
Other
55.4%
Alternatives
Discussions
I am really curious to why you can not show all users when you login that are online at the moment?
2 Comments
PK
Hi Michael,
We just recently saw this, I had not realised there were comments added here so I apologise for the late reply.
The Upscope search page by...Read more
Interactive features
2 Comments
Official Response from Upscope
The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to...Read more
Security
2 Comments
Official Response from Upscope
Upscope is used by banking, health and SaaS companies worldwide because it gives them complete control over what data is transferred if any. Upscope is ISO...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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