# Updox vs eFax Online Fax Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Updox excels in providing a wide range of features, including telehealth capabilities, online consultations, and unlimited cloud storage. Users appreciate the flexibility and functionality, noting that they can easily send faxes and link directly to patient records.
- **Users say** that eFax Online Fax Service stands out for its simplicity and user-friendly interface. Reviewers highlight the ease of sending and receiving documents, with one user mentioning the convenience of being notified via email when a fax arrives, which saves time and effort.
- **According to verified reviews** , Updox has a higher rating for ease of use, with users praising its intuitive design and seamless integration of various features. This makes it particularly appealing for small businesses looking for a comprehensive solution.
- **Reviewers mention** that eFax Online Fax Service is particularly effective for managing faxes, with features like folder sorting and tab assignments that help users quickly find important documents. This organizational capability is especially beneficial for small law firms, as noted by users.
- **Users highlight** that while Updox has a strong feature set, it has fewer recent reviews compared to eFax Online Fax Service, which may indicate a more stable user experience. eFax has received a significant number of recent reviews, suggesting that it is actively meeting user needs in the current market.
- **G2 reviewers note** that both products have similar star ratings, but Updox's overall G2 Score is lower, indicating that while users are satisfied, there may be areas for improvement. Users appreciate the quality of support from Updox, but eFax's straightforward functionality may appeal more to those prioritizing ease of use.



| | Updox | eFax Online Fax Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 103 | 194 | 
| **Largest Market Segment** | Small-Business (87.1% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | Priced per Provider   Month-to-month or Annual | $18.99 1 Users Per Month | 

---
## Top Pros & Cons

### Updox

**Not enough data**

### eFax Online Fax Service

Pros:
- Ease of Use (53 reviews)
- Faxing Services (43 reviews)

Cons:
- Fax Issues (37 reviews)
- Slow Performance (5 reviews)

---
## Ratings Comparison
| Rating | Updox | eFax Online Fax Service | 
|---|---|---|
  | **Meets Requirements** | 9.0 (78 reviews) | 9.2 (160 reviews) | 
  | **Ease of Use** | 9.2 (79 reviews) | 8.8 (168 reviews) | 
  | **Ease of Setup** | 8.9 (39 reviews) | 9.0 (125 reviews) | 
  | **Ease of Admin** | 9.3 (41 reviews) | 8.7 (69 reviews) | 
  | **Quality of Support** | 8.9 (77 reviews) | 8.4 (133 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (40 reviews) | 8.6 (69 reviews) | 
  | **Product Direction (% positive)** | 8.7 (74 reviews) | 8.0 (166 reviews) | 

---
## Pricing

### Updox

#### Entry-Level Pricing

Plan: Patient Experience

Price: Priced per Provider   Month-to-month or Annual

Description: On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.

Key Features:
- Secure Texting
- SMS Texting
- Automated Appointment Reminders

[Browse all 3 editions](https://www.g2.com/products/updox/pricing)

#### Free Trial

No

### eFax Online Fax Service

#### Entry-Level Pricing

Plan: Personal

Price: $18.99 1 Users Per Month

Description: For individuals & Professionals

Key Features:
- Send & receive faxes via web, email or mobile device
- 200 pages/mo to US & Canada
- $.10 per page for over plan pages

[Browse all 3 editions](https://www.g2.com/products/efax-online-fax-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Updox** | N/A | N/A |
| **eFax Online Fax Service** | 7.8/10 | 151 |

#### Documents

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **Editing** | Not enough data | 7.2 (119 reviews) | 
| **Document Signature ** | Not enough data | 7.1 (118 reviews) | 
| **Storage** | Not enough data | 8.7 (129 reviews) | 

#### Agentic AI - Online Fax

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (6 reviews) | 

#### Sending

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **Fax Number** | Not enough data | 9.0 (131 reviews) | 
| **Existing Numbers** | Not enough data | 8.2 (123 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.1 (127 reviews) | 
| **Unlimited Sending** | Not enough data | 8.7 (123 reviews) | 
| **Contact Management** | Not enough data | 8.1 (120 reviews) | 
| **Alerts** | Not enough data | 8.5 (127 reviews) | 

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Updox** | 9.1/10 | 32 |
| **eFax Online Fax Service** | N/A | N/A |

#### Information Flow

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **Patient Case Management** | 9.5 (28 reviews) | Not enough data | 
| **Referrals Management** | 9.1 (27 reviews) | Not enough data | 
| **Records Management** | 9.6 (27 reviews) | Not enough data | 

#### Patient Experience

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **Dashboards & Reporting** | 8.8 (24 reviews) | Not enough data | 
| **Team Management** | 8.4 (24 reviews) | Not enough data | 
| **Secure Communications** | 9.4 (29 reviews) | Not enough data | 
| **Patient Experience Management** | 9.0 (27 reviews) | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Updox** | 9.2/10 | 56 |
| **eFax Online Fax Service** | 8.9/10 | 25 |

#### Platform

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 9.3 (48 reviews) | 8.8 (22 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | 9.3 (44 reviews) | Feature Not Available | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 9.1 (40 reviews) | 8.9 (22 reviews) | 
| **Clinical Communication - HIPAA Compliance** | 9.1 (46 reviews) | 8.9 (22 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.4 (46 reviews) | 9.0 (24 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.3 (44 reviews) | 8.9 (22 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | 9.2 (38 reviews) | Feature Not Available | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.1 (45 reviews) | 8.7 (21 reviews) | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Updox** | 8.2/10 | 44 |
| **eFax Online Fax Service** | N/A | N/A |

#### Patient-Centered Functions

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **Online Presence Management** | 8.0 (27 reviews) | Not enough data | 
| **Patient Feedback Management** | 7.7 (27 reviews) | Not enough data | 
| **Patient Portal** | 8.4 (28 reviews) ✓ Verified | Not enough data | 
| **Patient Communications** | 9.2 (33 reviews) ✓ Verified | Not enough data | 
| **Integration with Wearables** | 7.6 (24 reviews) | Not enough data | 

#### Operations

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **Workflow Management** | 8.8 (38 reviews) ✓ Verified | Not enough data | 
| **Interoperability** | 8.7 (34 reviews) ✓ Verified | Not enough data | 
| **Digital Intake Forms** | 8.6 (33 reviews) ✓ Verified | Not enough data | 
| **Engagement Measuring** | 7.6 (26 reviews) ✓ Verified | Not enough data | 
| **Patient Satisfaction Management** | 8.0 (25 reviews) ✓ Verified | Not enough data | 
| **EHR Integration** | 8.6 (34 reviews) ✓ Verified | Not enough data | 
| **IPC Systems Integration** | 8.0 (24 reviews) | Not enough data | 

#### Generative AI

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Updox** | 8.7/10 | 21 |
| **eFax Online Fax Service** | N/A | N/A |

#### Technology

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **Telecommunications** | 8.6 (19 reviews) | Not enough data | 
| **Low Bandwidth Support** | 8.0 (15 reviews) | Not enough data | 
| **EHR Integration** | 8.7 (17 reviews) | Not enough data | 

#### Administration

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **Practice Branding** | 8.2 (15 reviews) | Not enough data | 
| **Practice Specific** | 8.3 (16 reviews) | Not enough data | 
| **Charting And Documentation** | 8.3 (18 reviews) | Not enough data | 

#### Compliance

| Feature | Updox | eFax Online Fax Service | 
|---|---|---|
| **HIPAA Compliance** | 9.5 (21 reviews) | Not enough data | 
| **State Regulation Compliance** | 9.6 (19 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)

**Unique to Updox (3):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Telemedicine Software](https://www.g2.com/categories/telemedicine), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm)

**Unique to eFax Online Fax Service (1):** [Online Fax Software](https://www.g2.com/categories/online-fax)


---
## Reviewer Demographics

### By Company Size

| Segment | Updox | eFax Online Fax Service | 
|---|---|---|
| **Small-Business** | 87.1% | 77.3% | 
| **Mid-Market** | 7.9% | 21.0% | 
| **Enterprise** | 5.0% | 1.7% | 

### By Industry

#### Updox

- **Medical Practice:** 45.5%
- **Hospital & Health Care:** 28.7%
- **Health, Wellness and Fitness:** 12.9%
- **Mental Health Care:** 5.9%
- **Public Relations and Communications:** 2.0%
- **Pharmaceuticals:** 2.0%
- **Medical Devices:** 1.0%
- **Management Consulting:** 1.0%
- **Alternative Medicine:** 1.0%

#### eFax Online Fax Service

- **Hospital & Health Care:** 15.8%
- **Health, Wellness and Fitness:** 9.9%
- **Law Practice:** 8.2%
- **Accounting:** 6.4%
- **Insurance:** 5.8%
- **Medical Practice:** 4.7%
- **Mental Health Care:** 4.1%
- **Legal Services:** 3.5%
- **Computer Software:** 2.9%
- **Real Estate:** 2.9%
- **Other:** 35.7%

---
## Alternatives

### Alternatives to Updox

- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (344 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (588 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (417 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (595 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (361 reviews)

### Alternatives to eFax Online Fax Service

- [iFax](https://www.g2.com/products/ifax/reviews) — 4.7/5 stars (479 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1406 reviews)
- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (217 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (588 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (417 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (381 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)

---
## Top Discussions

### Updox

- Title: [What is Updox used for?](https://www.g2.com/discussions/what-is-updox-used-for) — 5 comments
  > **Top comment:** "Telemedicine platform, sending and receiving faxes electronically, bulk communication with patients through text and/or email."
- Title: [How much does Updox cost per month?](https://www.g2.com/discussions/how-much-does-updox-cost-per-month) — 2 comments
  > **Top comment:** "I do not know. That is a corporate matter."
- Title: [Does Updox have an app?](https://www.g2.com/discussions/does-updox-have-an-app) — 1 comment
  > **Top comment:** "Comment deleted by user."
- Title: [When when we get a custom link for each provider.](https://www.g2.com/discussions/36893-when-when-we-get-a-custom-link-for-each-provider) — 1 comment, 1 upvote
  > **Top comment:** "Custom login for each provider.  Username and Password."

### eFax Online Fax Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/updox-vs-efax-online-fax-service)