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Compare Updox and eClinicalWorks 
Featured Products
At a Glance
Market Segments
Small-Business (87.1% of reviews)
Small-Business (53.0% of reviews)
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
No pricing available
Updox
Star Rating
(103)4.4 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Entry-Level Pricing
Priced per Provider Month-to-month or Annual
Browse all 3 pricing planseClinicalWorks
Star Rating
(150)3.7 out of 5
Market Segments
Small-Business (53.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Browse all 3 pricing plansUpdox vs eClinicalWorks
When assessing the two solutions, reviewers found Updox easier to use, set up, and administer. Reviewers also preferred doing business with Updox overall.
- Reviewers felt that Updox meets the needs of their business better than eClinicalWorks.
- When comparing quality of ongoing product support, reviewers felt that Updox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Updox over eClinicalWorks.
Pricing
Entry-Level Pricing
Updox
Patient Experience
Priced per Provider
Month-to-month or Annual
On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.
- Secure Texting
- SMS Texting
- Automated Appointment Reminders
eClinicalWorks
No pricing availableFree Trial
Updox
No trial information availableeClinicalWorks
No trial information availableRatings
Meets Requirements
9.0
78
7.8
119
Ease of Use
9.2
79
7.6
121
Ease of Setup
8.9
39
6.9
37
Ease of Admin
9.3
41
7.3
35
Quality of Support
8.9
77
6.8
114
Has the product been a good partner in doing business?
8.9
40
7.2
31
Product Direction (% positive)
8.7
74
6.6
122
Features by Category
Data Management
Not enough data
8.7
14
Not enough data
8.8
15
Not enough data
8.9
15
Care Management
Not enough data
8.6
15
Not enough data
8.3
14
Not enough data
8.8
14
Agentic AI - Population Health Management
Not enough data
Not enough data
Information Flow
9.5
28
Not enough data
9.1
27
Not enough data
9.6
27
Not enough data
Patient Experience
8.8
24
Not enough data
8.4
24
Not enough data
9.4
29
Not enough data
9.0
27
Not enough data
Platform
9.3
48
Not enough data
9.3
44
Not enough data
9.1
40
Not enough data
9.1
46
Not enough data
9.4
46
Not enough data
9.3
44
Not enough data
9.2
38
Not enough data
9.1
45
Not enough data
Clinical Workflow Management
Not enough data
8.7
28
Not enough data
8.6
23
Not enough data
8.3
25
Not enough data
7.7
28
Patient Health Information Management
Not enough data
8.0
24
Not enough data
7.6
24
Not enough data
7.6
27
Agentic AI - EHR
Not enough data
Not enough data
Patient-Centered Functions
8.0
27
7.5
17
7.7
27
8.4
18
8.4
28
|
Verified
8.1
13
|
Verified
9.2
33
|
Verified
8.3
13
|
Verified
7.6
24
Feature Not Available
Operations
8.8
38
|
Verified
8.1
21
|
Verified
8.7
34
|
Verified
7.9
21
|
Verified
8.6
33
|
Verified
7.8
17
|
Verified
7.6
26
|
Verified
8.3
18
|
Verified
8.0
25
|
Verified
8.8
11
|
Verified
8.6
34
|
Verified
8.8
12
|
Verified
8.0
24
8.3
10
Generative AI
7.2
9
Not enough data
Operations Management
Not enough data
8.1
12
Not enough data
8.9
12
Not enough data
8.1
13
Not enough data
8.9
11
Added Efficiencies
Not enough data
7.7
11
Not enough data
8.3
13
Not enough data
8.8
12
Not enough data
9.2
14
Technology
8.6
19
Not enough data
8.0
15
Not enough data
8.7
17
Not enough data
Administration
8.2
15
Not enough data
8.3
16
Not enough data
8.3
18
Not enough data
Compliance
9.5
21
Not enough data
9.6
19
Not enough data
Categories
Categories
Shared Categories
Updox and eClinicalWorks are categorized as Patient Engagement
Unique Categories
Updox is categorized as HIPAA Compliant Messaging, Telemedicine, and Patient Relationship Management (PRM)
Reviews
Reviewers' Company Size
Updox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eClinicalWorks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
45.5%
Hospital & Health Care
28.7%
Health, Wellness and Fitness
12.9%
Mental Health Care
5.9%
Public Relations and Communications
2.0%
Other
5.0%
Hospital & Health Care
55.0%
Medical Practice
24.2%
Health, Wellness and Fitness
8.1%
Information Technology and Services
2.0%
Mental Health Care
1.3%
Other
9.4%
Alternatives
Discussions
What is Updox used for?
5 Comments
JR
Telemedicine platform, sending and receiving faxes electronically, bulk communication with patients through text and/or email.Read more
When when we get a custom link for each provider.
1 Comment
KM
Custom login for each provider. Username and Password.Read more
eClinicalWorks has no discussions with answers
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