# Ultatel vs Vonage Business Communications Comparison --- ## AI Generated Summary - **G2 reviewers report** that Vonage Business Communications excels in overall user satisfaction, reflected in its higher G2 Score of 73.53 compared to Ultatel's 51.99. Users appreciate the platform's **easy setup** for calling and messaging, along with its integration capabilities with other tools. - **Users say** that Ultatel stands out for its exceptional customer support, often highlighting the **immediate assistance** they receive without long wait times. This is a significant advantage for businesses that prioritize responsive service during their onboarding process. - **Reviewers mention** that while Vonage offers a robust set of features, some users feel it lacks in certain areas, such as text messaging capabilities. However, they do commend the platform for its **high call quality** and timely updates on missed calls and messages. - **According to verified reviews** , Ultatel is praised for its reliability and ease of use, with users noting that it keeps all business communications organized in one place. Features like **call routing** and voicemail management are particularly appreciated for their seamless integration across departments. - **G2 reviewers highlight** that Vonage Business Communications has a larger user base, with 469 total reviews, which suggests a broader range of experiences. This volume of feedback indicates a consistent performance in areas like **call management** and **network monitoring** , where it scores well. - **Users report** that Ultatel's setup process is notably smooth, as the company handles much of the work for you. This ease of implementation is a key selling point, especially for small businesses looking to minimize downtime during transitions. | | Ultatel | Vonage Business Communications | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | | **Total Reviews** | 53 | 504 | | **Largest Market Segment** | Small-Business (75.5% of reviews) | Small-Business (60.1% of reviews) | | **Entry Level Price** | Starting at $18.00 1 User Per Month | No pricing available | --- ## Top Pros & Cons ### Ultatel Pros: - Customer Support (7 reviews) - Customer Service (5 reviews) Cons: - Admin Control (2 reviews) - Complex Processes (2 reviews) ### Vonage Business Communications Pros: - Ease of Use (21 reviews) - Reliability (10 reviews) Cons: - Texting Limitations (8 reviews) - Call Drops (4 reviews) --- ## Ratings Comparison | Rating | Ultatel | Vonage Business Communications | |---|---|---| | **Meets Requirements** | 9.4 (49 reviews) | 9.0 (405 reviews) | | **Ease of Use** | 9.4 (51 reviews) | 9.0 (410 reviews) | | **Ease of Setup** | 9.3 (38 reviews) | 8.7 (231 reviews) | | **Ease of Admin** | 9.0 (38 reviews) | 8.8 (188 reviews) | | **Quality of Support** | 9.5 (44 reviews) | 8.7 (393 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (36 reviews) | 8.9 (188 reviews) | | **Product Direction (% positive)** | 9.8 (51 reviews) | 8.4 (400 reviews) | --- ## Pricing ### Ultatel #### Entry-Level Pricing Plan: Essential Price: Starting at $18.00 1 User Per Month Key Features: - Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video) - Unlimited US & Canada Calling - Business SMS and MMS [Browse all 3 editions](https://www.g2.com/products/ultatel/pricing) #### Free Trial No ### Vonage Business Communications #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Contact Center | Product | Score | Reviews | |---|---|---| | **Ultatel** | 9.7/10 | 10 | | **Vonage Business Communications** | N/A | N/A | #### Channels | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Voice** | 9.7 (10 reviews) | Not enough data | | **Social** | Feature Not Available | Not enough data | | **Web Chat** | Feature Not Available | Not enough data | | **Mobile SMS** | 9.3 (7 reviews) | Not enough data | | **Email** | Not enough data | Not enough data | #### Generative AI | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Functions | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Session Routing** | 9.8 (7 reviews) | Not enough data | | **Session Queuing** | 10.0 (6 reviews) | Not enough data | | **Concurrent Calling** | 10.0 (6 reviews) | Not enough data | | **Speech Analytics** | Not enough data | Not enough data | | **Auto Dialer** | 10.0 (7 reviews) | Not enough data | | **IVR** | Not enough data | Not enough data | | **Inbound Screen Pop** | 9.7 (5 reviews) | Not enough data | | **Persistent Data** | 9.7 (5 reviews) | Not enough data | #### Agentic AI - Contact Center | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Session Summary Notes** | Not enough data | Not enough data | | **Administrator Access** | 9.8 (7 reviews) | Not enough data | | **Reporting & Dashboards** | 9.4 (8 reviews) | Not enough data | | **Session Recording** | 10.0 (7 reviews) | Not enough data | | **Agent Scheduling and Assignment** | 9.2 (6 reviews) | Not enough data | ### Video Conferencing | Product | Score | Reviews | |---|---|---| | **Ultatel** | N/A | N/A | | **Vonage Business Communications** | N/A | N/A | #### Collaboration Tools | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Screen Sharing** | Not enough data | Not enough data | | **Presentations** | Not enough data | Not enough data | | **Whiteboarding** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Hand Raising** | Not enough data | Not enough data | #### Meeting Coordination | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | | **Participant Permissions** | Not enough data | Not enough data | | **One-Click Join** | Not enough data | Not enough data | #### Software Type | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Mobile** | Not enough data | Not enough data | | **Browser Application** | Not enough data | Not enough data | | **Desktop Application** | Not enough data | Not enough data | #### Agentic AI - Video Conferencing | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **Ultatel** | N/A | N/A | | **Vonage Business Communications** | 8.7/10 | 12 | #### Basic Communication - Cloud PBX | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Call Management** | Not enough data | 9.3 (10 reviews) | | **Communication Management** | Not enough data | 8.8 (10 reviews) | | **Scalability** | Not enough data | 8.3 (10 reviews) | | **Integrations** | Not enough data | 7.8 (9 reviews) | | **Mobile Accessibility** | Not enough data | 9.0 (10 reviews) | | **Accessibility** | Not enough data | 9.3 (10 reviews) | #### Advanced Features - Cloud PBX | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Security and Compliance** | Not enough data | 8.7 (9 reviews) | | **Analytics and Reporting** | Not enough data | 8.3 (9 reviews) | | **Support and Reliability** | Not enough data | 8.7 (10 reviews) | | **Automated attendant** | Not enough data | 8.9 (9 reviews) | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Ultatel** | 8.3/10 | 44 | | **Vonage Business Communications** | 8.6/10 | 337 | #### Platform Basics - VoIP Providers | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **PBX systems, VoIP Softphone** | 8.3 (6 reviews) | 8.8 (13 reviews) | | **Call Management** | 9.3 (10 reviews) | 8.5 (17 reviews) | | **Network monitoring** | 6.9 (6 reviews) | 9.0 (13 reviews) | | **Integrations** | 7.1 (8 reviews) | 8.7 (15 reviews) | | **Virtual PBX** | 5.7 (5 reviews) | 7.9 (13 reviews) | | **SIP trunking services** | 7.7 (5 reviews) | 7.8 (13 reviews) | #### Basic Communication | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Phone Calls** | 9.6 (42 reviews) | 9.3 (309 reviews) ✓ Verified | | **Video Calls** | 8.1 (32 reviews) | 8.3 (155 reviews) ✓ Verified | | **Instant Messaging** | 8.9 (37 reviews) | 8.9 (219 reviews) ✓ Verified | | **Screen Sharing** | 7.9 (28 reviews) | 8.5 (140 reviews) ✓ Verified | | **Conference Calls** | 9.3 (34 reviews) | 9.1 (223 reviews) ✓ Verified | | **Desk-to-Desk Calls** | 9.3 (27 reviews) | 9.3 (258 reviews) ✓ Verified | #### Agentic AI - VoIP Providers | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (9 reviews) | | **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | | **Adaptive Learning** | Not enough data | 7.4 (9 reviews) | | **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | #### Access | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Software Pairing** | 8.0 (27 reviews) | 8.8 (174 reviews) | | **Browser Extension** | 7.7 (22 reviews) | 8.8 (184 reviews) ✓ Verified | | **Individual Download** | 8.3 (23 reviews) | 8.9 (206 reviews) ✓ Verified | #### Advanced Features | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Hold Music** | 8.8 (31 reviews) | 8.6 (221 reviews) ✓ Verified | | **Automated Attendants** | 9.5 (33 reviews) | 8.9 (236 reviews) | | **VOiP Number** | 9.6 (35 reviews) | 9.3 (264 reviews) ✓ Verified | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Ultatel** | N/A | N/A | | **Vonage Business Communications** | 8.8/10 | 55 | #### Agentic AI - UCaaS Platforms | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Tenancy Flexibility** | Not enough data | 8.6 (30 reviews) | | **Native VoIP** | Not enough data | 8.9 (32 reviews) ✓ Verified | | **CCaaS Option** | Not enough data | 9.0 (23 reviews) ✓ Verified | #### Features | Feature | Ultatel | Vonage Business Communications | |---|---|---| | **Voicemail to Email** | Not enough data | 9.2 (38 reviews) ✓ Verified | | **Voicemail to SMS** | Not enough data | Feature Not Available | | **File Sharing** | Not enough data | 8.0 (29 reviews) ✓ Verified | | **Voice Conferencing** | Not enough data | 9.0 (29 reviews) ✓ Verified | | **Video Conferencing** | Not enough data | 8.6 (23 reviews) ✓ Verified | | **Conference Transcripts** | Not enough data | Feature Not Available | --- ## Categories **Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Unique to Ultatel (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) **Unique to Vonage Business Communications (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Ultatel | Vonage Business Communications | |---|---|---| | **Small-Business** | 75.5% | 60.1% | | **Mid-Market** | 22.6% | 33.1% | | **Enterprise** | 1.9% | 6.8% | ### By Industry #### Ultatel - **Information Technology and Services:** 11.8% - **Hospital & Health Care:** 9.8% - **Non-Profit Organization Management:** 9.8% - **Health, Wellness and Fitness:** 5.9% - **Construction:** 5.9% - **Marketing and Advertising:** 3.9% - **Logistics and Supply Chain:** 3.9% - **Graphic Design:** 3.9% - **Airlines/Aviation:** 3.9% - **Computer & Network Security:** 2.0% - **Other:** 39.2% #### Vonage Business Communications - **Staffing and Recruiting:** 11.8% - **Information Technology and Services:** 7.6% - **Insurance:** 7.0% - **Financial Services:** 4.4% - **Real Estate:** 4.2% - **Computer Software:** 3.8% - **Facilities Services:** 3.4% - **Law Practice:** 3.2% - **Health, Wellness and Fitness:** 3.2% - **Transportation/Trucking/Railroad:** 2.7% - **Other:** 48.6% --- ## Alternatives ### Alternatives to Ultatel - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews) - [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (354 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56502 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3394 reviews) ### Alternatives to Vonage Business Communications - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56502 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3394 reviews) --- ## Top Discussions ### Ultatel No discussions available for this product. ### Vonage Business Communications - Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) — 2 comments > **Top comment:** "Vonage provide VOIP services." - Title: [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) — 2 comments, 1 upvote > **Top comment:** "MMS (pictures) is now available. Unsure on sending docs via SMS." - Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) — 1 comment > **Top comment:** "VOIP" - Title: [the](https://www.g2.com/discussions/35935-the) — 1 comment, 1 upvote > **Top comment:** "hey" - Title: [i would like to use as personal at home contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) — 1 comment, 1 upvote > **Top comment:** "Thank you for your interest in Vonage Business services. Please visit our website at https://www.vonage.com/business/contact/ for more information. If you..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ultatel-vs-vonage-business-communications)