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At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Contact Vendor
$0.00
UJET
Star Rating
(1,124)4.7 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETZoho Desk
Star Rating
(7,131)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a solid entry-level price point at $0.00, making it accessible for small businesses, while UJET's pricing is less transparent, requiring potential customers to contact the vendor for details.
- Reviewers mention that UJET excels in ease of use with a score of 9.7, highlighting its intuitive interface and streamlined workflows, whereas Zoho Desk, with a score of 8.5, is seen as slightly more complex, particularly for new users.
- G2 users note that UJET's quality of support is highly rated at 9.5, with many praising the responsiveness and helpfulness of the support team, while Zoho Desk's support, rated at 8.3, has received mixed reviews regarding response times.
- Users on G2 report that UJET shines in AI capabilities, particularly with features like AI Text Generation and AI Text-to-Speech, both scoring 9.3 and 9.1 respectively, while Zoho Desk's similar features lag behind with scores of 8.0 and 7.9, indicating a need for improvement in this area.
- Reviewers mention that UJET's customization options are robust, scoring 9.2, allowing for tailored workflows and user experiences, whereas Zoho Desk, with a score of 8.2, offers fewer customization features, which may limit flexibility for some users.
- Users say that UJET's knowledge base feature is particularly strong, scoring 9.6, providing comprehensive resources for users, while Zoho Desk's knowledge base, rated at 8.7, is effective but not as extensive, leading to some users seeking additional resources.
Pricing
Entry-Level Pricing
UJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
UJET
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
9.5
930
8.7
5,665
Ease of Use
9.7
931
8.5
5,743
Ease of Setup
9.6
340
8.1
5,018
Ease of Admin
9.4
235
8.3
4,725
Quality of Support
9.5
881
8.3
5,095
Has the product been a good partner in doing business?
9.6
232
8.4
4,266
Product Direction (% positive)
9.5
907
8.9
5,430
Features by Category
Ticket and Case Management
Not enough data
8.6
3319
|
Verified
Not enough data
8.5
3289
|
Verified
Not enough data
8.3
3064
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2628
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3071
|
Verified
Not enough data
8.2
2384
|
Verified
Not enough data
8.0
2144
|
Verified
Not enough data
7.8
1906
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
9.3
361
|
Verified
8.2
2726
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2242
|
Verified
Not enough data
8.2
2785
|
Verified
Not enough data
8.4
2942
|
Verified
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Channels
9.6
554
|
Verified
Not enough data
Feature Not Available
Not enough data
9.5
461
|
Verified
Not enough data
9.3
407
Not enough data
9.5
464
Not enough data
Generative AI
9.3
172
Not enough data
Functions
9.5
550
|
Verified
Not enough data
9.5
565
|
Verified
Not enough data
9.5
522
|
Verified
Not enough data
9.4
437
Not enough data
9.4
464
Not enough data
9.6
527
|
Verified
Not enough data
9.5
518
Not enough data
9.6
481
|
Verified
Not enough data
Agentic AI - Contact Center
9.8
42
Not enough data
9.8
42
Not enough data
9.8
42
Not enough data
9.8
42
Not enough data
Administrative
9.4
532
|
Verified
Not enough data
9.5
509
|
Verified
Not enough data
9.4
540
|
Verified
Not enough data
9.6
489
Not enough data
9.5
439
Not enough data
Platform
9.4
192
Not enough data
9.0
206
Not enough data
9.4
237
Not enough data
9.6
241
Not enough data
9.6
245
Not enough data
9.6
238
Not enough data
9.6
230
Not enough data
Generative AI
9.3
125
Not enough data
Workforce Management
9.6
232
Not enough data
9.6
219
Not enough data
Call Center Infrastructure (CCI)
9.7
19
Not enough data
9.9
19
Not enough data
9.9
19
Not enough data
9.9
19
Not enough data
Administrative
9.6
239
Not enough data
9.6
223
Not enough data
Generative AI
9.3
84
7.9
176
9.3
83
8.0
178
9.1
83
7.8
177
Communication
9.5
396
|
Verified
8.8
718
|
Verified
9.4
420
|
Verified
8.7
758
|
Verified
9.3
182
8.6
659
9.5
382
|
Verified
8.6
632
|
Verified
9.3
178
8.3
356
Internal Use
9.3
361
|
Verified
8.2
2726
|
Verified
9.5
381
|
Verified
8.5
361
9.4
182
8.4
456
9.6
383
|
Verified
8.7
712
|
Verified
9.5
326
|
Verified
8.7
692
|
Verified
9.6
381
|
Verified
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
UJET and Zoho Desk are categorized as Live Chat
Unique Categories
UJET is categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
27.5%
Telecommunications
9.0%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.7%
Other
44.9%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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