# UJET vs Webex Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UJET excels in overall user satisfaction, reflected in its higher G2 Score compared to Webex Contact Center. Users appreciate how UJET simplifies the management of calls, chats, and customer information, making it easier to assist customers quickly.
- **Users say** that UJET's implementation process is notably smooth, with many highlighting its intuitive setup. This ease of setup is a significant advantage over Webex Contact Center, where some users have mentioned challenges during the onboarding phase.
- **Reviewers mention** that UJET offers superior ease of use, with a score that indicates users find it more straightforward to navigate. One user noted, "There is a delay on the app when being used so every call is smooth," showcasing its reliability in daily operations.
- **According to verified reviews** , Webex Contact Center shines in call quality, with users praising its outstanding performance and the availability of comprehensive analytics. This feature helps ensure agent satisfaction, which is crucial for maintaining a productive environment.
- **Users appreciate** that Webex Contact Center integrates multiple communication channels, including SMS and live chat, into one platform. This capability allows agents to streamline their workflow, avoiding the hassle of juggling different tools, which is a notable strength compared to UJET.
- **G2 reviewers highlight** that UJET's quality of support is exceptional, with users rating it highly for responsiveness and helpfulness. This level of support is a key differentiator, especially for businesses that rely on timely assistance to resolve issues quickly.



| | UJET | Webex Contact Center | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,129 | 163 | 
| **Largest Market Segment** | Mid-Market (56.6% of reviews) | Mid-Market (39.9% of reviews) | 
| **Entry Level Price** | Contact Vendor | No pricing available | 

---
## Top Pros & Cons

### UJET

Pros:
- Ease of Use (51 reviews)
- Features (34 reviews)

Cons:
- Slow Loading (14 reviews)
- Slow Speed (11 reviews)

### Webex Contact Center

Pros:
- Features (14 reviews)
- Ease of Use (13 reviews)

Cons:
- Integration Issues (3 reviews)
- Limited Customization (3 reviews)

---
## Ratings Comparison
| Rating | UJET | Webex Contact Center | 
|---|---|---|
  | **Meets Requirements** | 9.5 (936 reviews) | 9.1 (139 reviews) | 
  | **Ease of Use** | 9.7 (937 reviews) | 9.0 (139 reviews) | 
  | **Ease of Setup** | 9.6 (345 reviews) | 8.4 (50 reviews) | 
  | **Ease of Admin** | 9.4 (235 reviews) | 8.2 (37 reviews) | 
  | **Quality of Support** | 9.5 (887 reviews) | 9.0 (132 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (232 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 9.5 (912 reviews) | 9.2 (138 reviews) | 

---
## Pricing

### UJET

#### Entry-Level Pricing

Plan: UJET Voice and Chat

Price: Contact Vendor

Description: Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.

Key Features:
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API

[Learn more about UJET](https://www.g2.com/products/ujet/reviews)

#### Free Trial

Yes

### Webex Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **UJET** | 9.5/10 | 675 |
| **Webex Contact Center** | 8.8/10 | 116 |

#### Channels

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Voice** | 9.6 (560 reviews) ✓ Verified | 9.1 (70 reviews) | 
| **Social** | Feature Not Available | 8.8 (69 reviews) | 
| **Web Chat** | 9.5 (466 reviews) ✓ Verified | 8.9 (71 reviews) | 
| **Mobile SMS** | 9.3 (410 reviews) | 8.6 (69 reviews) | 
| **Email** | 9.5 (467 reviews) | 8.6 (69 reviews) | 

#### Generative AI

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 9.3 (174 reviews) | 8.9 (53 reviews) | 

#### Functions

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Session Routing** | 9.5 (553 reviews) ✓ Verified | 9.0 (94 reviews) | 
| **Session Queuing** | 9.5 (568 reviews) ✓ Verified | 9.0 (96 reviews) | 
| **Concurrent Calling** | 9.5 (525 reviews) ✓ Verified | 9.1 (85 reviews) | 
| **Speech Analytics** | 9.4 (440 reviews) | 8.4 (70 reviews) | 
| **Auto Dialer** | 9.4 (467 reviews) | 8.8 (70 reviews) | 
| **IVR** | 9.6 (531 reviews) ✓ Verified | 8.8 (69 reviews) | 
| **Inbound Screen Pop** | 9.5 (522 reviews) | 9.0 (72 reviews) | 
| **Persistent Data** | 9.6 (484 reviews) ✓ Verified | 8.8 (71 reviews) | 

#### Agentic AI - Contact Center

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (45 reviews) | 9.1 (11 reviews) | 
| **Cross-system Integration** | 9.8 (46 reviews) | 8.8 (10 reviews) | 
| **Natural Language Interaction** | 9.8 (45 reviews) | 8.3 (11 reviews) | 
| **Proactive Assistance** | 9.7 (46 reviews) | 8.8 (11 reviews) | 

#### Administrative

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Session Summary Notes** | 9.5 (534 reviews) ✓ Verified | 8.9 (87 reviews) | 
| **Administrator Access** | 9.5 (512 reviews) ✓ Verified | 9.1 (91 reviews) | 
| **Reporting & Dashboards** | 9.4 (543 reviews) ✓ Verified | 8.8 (92 reviews) | 
| **Session Recording** | 9.6 (491 reviews) | 8.7 (70 reviews) | 
| **Agent Scheduling and Assignment** | 9.5 (441 reviews) | 8.7 (69 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **UJET** | N/A | N/A |
| **Webex Contact Center** | 6.6/10 | 6 |

#### Workforce Management

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | 6.3 (5 reviews) | 
| **Shift Scheduling** | Not enough data | 6.3 (5 reviews) | 
| **Agent Self-Service** | Not enough data | 6.3 (5 reviews) | 
| **Mobile Access** | Not enough data | 6.7 (5 reviews) | 

#### Administration

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 6.3 (5 reviews) | 
| **Performance Analysis** | Not enough data | 6.0 (5 reviews) | 
| **Dashboards** | Not enough data | 7.7 (5 reviews) | 
| **Forecasting** | Not enough data | 6.7 (5 reviews) | 
| **Intraday Management** | Not enough data | 6.7 (5 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **UJET** | 9.6/10 | 276 |
| **Webex Contact Center** | 8.8/10 | 52 |

#### Platform

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Omnichannel** | 9.4 (193 reviews) | 8.9 (50 reviews) | 
| **Mobile Access** | 9.1 (206 reviews) | 8.4 (50 reviews) | 
| **Queue Management** | 9.5 (237 reviews) | 8.8 (51 reviews) | 
| **Call Routing** | 9.6 (241 reviews) | 8.8 (50 reviews) | 
| **Call Back** | 9.6 (245 reviews) | 9.2 (49 reviews) | 
| **IVR** | 9.6 (238 reviews) | 8.8 (48 reviews) | 
| **Automatic Call Distribution** | 9.6 (230 reviews) | 8.8 (48 reviews) | 

#### Generative AI

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 9.4 (124 reviews) | 9.0 (38 reviews) | 

#### Workforce Management

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Call Monitoring** | 9.6 (232 reviews) | 8.9 (50 reviews) | 
| **Performance Evaluation** | 9.7 (219 reviews) | 8.9 (49 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 9.9 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.9 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 9.7 (20 reviews) | Not enough data | 

#### Administrative

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Call Recording** | 9.6 (239 reviews) | 8.8 (49 reviews) | 
| **Reporting & Dashboards** | 9.6 (223 reviews) | 8.6 (50 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **UJET** | N/A | N/A |
| **Webex Contact Center** | N/A | N/A |

#### Customer Support

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **UJET** | 9.4/10 | 484 |
| **Webex Contact Center** | 7.9/10 | 10 |

#### Generative AI

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **AI Text Generation** | 9.4 (84 reviews) | Not enough data | 
| **AI Text Summarization** | 9.3 (83 reviews) | Not enough data | 
| **AI Text-to-Speech** | 9.1 (82 reviews) | Not enough data | 

#### Communication

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Pop-up Chat** | 9.6 (396 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Notifications** | 9.4 (420 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **Targeted Emails** | 9.4 (182 reviews) | 7.8 (6 reviews) | 
| **In-App Messaging** | 9.5 (382 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Co-Browsing** | 9.3 (178 reviews) | 6.0 (5 reviews) | 

####  Internal Use

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Customization ** | 9.3 (361 reviews) ✓ Verified | 8.3 (9 reviews) | 
| **Conversation Archiving** | 9.5 (380 reviews) ✓ Verified | 7.8 (6 reviews) | 
| **Lead Development** | 9.5 (182 reviews) | 7.8 (6 reviews) | 
| **Knowledge Base** | 9.6 (383 reviews) ✓ Verified | 8.7 (5 reviews) | 
| **Team Inbox ** | 9.5 (325 reviews) ✓ Verified | 7.5 (6 reviews) | 
| **Customer Profiles** | 9.6 (381 reviews) ✓ Verified | 8.3 (6 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **UJET** | N/A | N/A |
| **Webex Contact Center** | 8.2/10 | 7 |

#### Generative AI

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (5 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (5 reviews) | 
| **Community Forums** | Not enough data | 8.7 (5 reviews) | 
| **Mobile Optimization** | Not enough data | 8.0 (5 reviews) | 
| **Personalization** | Not enough data | 8.3 (5 reviews) | 

#### Self-Service Platform

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (5 reviews) | 
| **Automation** | Not enough data | 8.3 (5 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (5 reviews) | 
| **Integrations** | Not enough data | 8.1 (6 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | UJET | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)


**Unique to Webex Contact Center (3):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | UJET | Webex Contact Center | 
|---|---|---|
| **Small-Business** | 9.4% | 31.4% | 
| **Mid-Market** | 56.6% | 39.9% | 
| **Enterprise** | 34.0% | 28.8% | 

### By Industry

#### UJET

- **Consumer Services:** 27.4%
- **Telecommunications:** 9.3%
- **Outsourcing/Offshoring:** 8.5%
- **Food & Beverages:** 5.5%
- **Retail:** 4.6%
- **Information Technology and Services:** 3.8%
- **Automotive:** 3.6%
- **Consumer Goods:** 3.2%
- **Transportation/Trucking/Railroad:** 2.6%
- **Financial Services:** 2.6%
- **Other:** 28.8%

#### Webex Contact Center

- **Consumer Services:** 21.6%
- **Information Technology and Services:** 20.9%
- **Telecommunications:** 8.5%
- **Banking:** 3.9%
- **Higher Education:** 3.9%
- **Financial Services:** 3.3%
- **Hospital & Health Care:** 3.3%
- **Computer Software:** 2.6%
- **Marketing and Advertising:** 2.6%
- **Automotive:** 2.0%
- **Other:** 27.5%

---
## Alternatives

### Alternatives to UJET

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)

### Alternatives to Webex Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)

---
## Top Discussions

### UJET

- Title: [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) — 2 comments
  > **Top comment:** "It's used for IVR contact communication "
- Title: [How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?](https://www.g2.com/discussions/30614-how-do-i-view-my-call-history-without-having-to-reach-out-a-manager-is-it-possible-to-change-the-connections-notifications) — 2 comments
  > **Top comment:** "Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on..."
- Title: [How do i know how long i been in a subject selection?](https://www.g2.com/discussions/how-do-i-know-how-long-i-been-in-a-subject-selection) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up...."
- Title: [is there a way to change statutes in a longer term of time?](https://www.g2.com/discussions/is-there-a-way-to-change-statutes-in-a-longer-term-of-time) — 2 comments, 1 upvote
  > **Top comment:** "Yes. "
- Title: [why do you receive a blank csat dsat](https://www.g2.com/discussions/why-do-you-receive-a-blank-csat-dsat) — 2 comments, 1 upvote
  > **Top comment:** "Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are..."

### Webex Contact Center

- Title: [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) — 1 comment
  > **Top comment:** "AI-based summarization is the best feature. "
- Title: [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) — 1 comment
  > **Top comment:** "Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ujet-vs-webex-contact-center)