# UJET vs tawk.to Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UJET excels in providing a seamless experience for managing customer interactions, with users appreciating its ability to integrate calls, chats, and customer information in one platform. This reduces complexity and enhances efficiency, making it easier for support teams to assist customers quickly.
- **Users say** that tawk.to stands out for its **affordability** and ease of use, particularly for small businesses. Many reviewers highlight its simple setup process and the fact that it offers many features for free, making it an attractive option for those with limited budgets.
- **According to verified reviews** , UJET's advanced features, such as customization options and intelligent customer experiences, are frequently praised. Users find that these capabilities help them deliver more personalized service, which is a significant advantage in today's competitive landscape.
- **Reviewers mention** that while tawk.to is user-friendly and straightforward, it may not meet the complex needs of larger organizations. Some users express that it lacks certain advanced functionalities that are available in UJET, which could be a drawback for businesses looking for more robust solutions.
- **G2 reviewers highlight** that UJET has a higher overall satisfaction score, reflecting its strong market presence and user trust. This is supported by a larger number of recent reviews, indicating that users are consistently finding value in its offerings.
- **Users report** that while tawk.to is effective for basic chat functionalities, UJET's superior support quality and advanced features, such as AI-driven tools, provide a more comprehensive solution for businesses aiming to enhance their customer service capabilities.



| | UJET | tawk.to | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,129 | 202 | 
| **Largest Market Segment** | Mid-Market (56.6% of reviews) | Small-Business (73.3% of reviews) | 
| **Entry Level Price** | Contact Vendor | Free Per Month | 

---
## Top Pros & Cons

### UJET

Pros:
- Ease of Use (51 reviews)
- Features (34 reviews)

Cons:
- Slow Loading (14 reviews)
- Slow Speed (11 reviews)

### tawk.to

Pros:
- Ease of Use (6 reviews)
- Easy Setup (3 reviews)

Cons:
- Chatbot Issues (2 reviews)
- Limitations (2 reviews)

---
## Ratings Comparison
| Rating | UJET | tawk.to | 
|---|---|---|
  | **Meets Requirements** | 9.5 (936 reviews) | 9.1 (174 reviews) | 
  | **Ease of Use** | 9.7 (937 reviews) | 9.0 (174 reviews) | 
  | **Ease of Setup** | 9.6 (345 reviews) | 9.0 (89 reviews) | 
  | **Ease of Admin** | 9.4 (235 reviews) | 9.0 (78 reviews) | 
  | **Quality of Support** | 9.5 (887 reviews) | 8.4 (142 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (232 reviews) | 8.9 (67 reviews) | 
  | **Product Direction (% positive)** | 9.5 (912 reviews) | 8.9 (167 reviews) | 

---
## Pricing

### UJET

#### Entry-Level Pricing

Plan: UJET Voice and Chat

Price: Contact Vendor

Description: Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.

Key Features:
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API

[Learn more about UJET](https://www.g2.com/products/ujet/reviews)

#### Free Trial

Yes

### tawk.to

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: Free forever

Key Features:
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base

[Browse all 5 editions](https://www.g2.com/products/tawk-to/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **UJET** | 9.5/10 | 675 |
| **tawk.to** | N/A | N/A |

#### Channels

| Feature | UJET | tawk.to | 
|---|---|---|
| **Voice** | 9.6 (560 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | 9.5 (466 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 9.3 (410 reviews) | Not enough data | 
| **Email** | 9.5 (467 reviews) | Not enough data | 

#### Generative AI

| Feature | UJET | tawk.to | 
|---|---|---|
| **AI Text-to-Speech** | 9.3 (174 reviews) | Not enough data | 

#### Functions

| Feature | UJET | tawk.to | 
|---|---|---|
| **Session Routing** | 9.5 (553 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 9.5 (568 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 9.5 (525 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 9.4 (440 reviews) | Not enough data | 
| **Auto Dialer** | 9.4 (467 reviews) | Not enough data | 
| **IVR** | 9.6 (531 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 9.5 (522 reviews) | Not enough data | 
| **Persistent Data** | 9.6 (484 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | UJET | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (45 reviews) | Not enough data | 
| **Cross-system Integration** | 9.8 (46 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.8 (45 reviews) | Not enough data | 
| **Proactive Assistance** | 9.7 (46 reviews) | Not enough data | 

#### Administrative

| Feature | UJET | tawk.to | 
|---|---|---|
| **Session Summary Notes** | 9.5 (534 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.5 (512 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 9.4 (543 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.6 (491 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 9.5 (441 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **UJET** | 9.6/10 | 276 |
| **tawk.to** | N/A | N/A |

#### Platform

| Feature | UJET | tawk.to | 
|---|---|---|
| **Omnichannel** | 9.4 (193 reviews) | Not enough data | 
| **Mobile Access** | 9.1 (206 reviews) | Not enough data | 
| **Queue Management** | 9.5 (237 reviews) | Not enough data | 
| **Call Routing** | 9.6 (241 reviews) | Not enough data | 
| **Call Back** | 9.6 (245 reviews) | Not enough data | 
| **IVR** | 9.6 (238 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.6 (230 reviews) | Not enough data | 

#### Generative AI

| Feature | UJET | tawk.to | 
|---|---|---|
| **AI Text-to-Speech** | 9.4 (124 reviews) | Not enough data | 

#### Workforce Management

| Feature | UJET | tawk.to | 
|---|---|---|
| **Call Monitoring** | 9.6 (232 reviews) | Not enough data | 
| **Performance Evaluation** | 9.7 (219 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | UJET | tawk.to | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 9.9 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.9 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 9.7 (20 reviews) | Not enough data | 

#### Administrative

| Feature | UJET | tawk.to | 
|---|---|---|
| **Call Recording** | 9.6 (239 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.6 (223 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **UJET** | 9.4/10 | 484 |
| **tawk.to** | 8.1/10 | 155 |

#### Generative AI

| Feature | UJET | tawk.to | 
|---|---|---|
| **AI Text Generation** | 9.4 (84 reviews) | 6.8 (12 reviews) | 
| **AI Text Summarization** | 9.3 (83 reviews) | 5.9 (9 reviews) | 
| **AI Text-to-Speech** | 9.1 (82 reviews) | 5.7 (9 reviews) | 

#### Communication

| Feature | UJET | tawk.to | 
|---|---|---|
| **Pop-up Chat** | 9.6 (396 reviews) ✓ Verified | 9.2 (139 reviews) ✓ Verified | 
| **Notifications** | 9.4 (420 reviews) ✓ Verified | 8.9 (138 reviews) ✓ Verified | 
| **Targeted Emails** | 9.4 (182 reviews) | 7.9 (99 reviews) ✓ Verified | 
| **In-App Messaging** | 9.5 (382 reviews) ✓ Verified | 8.9 (116 reviews) ✓ Verified | 
| **Co-Browsing** | 9.3 (178 reviews) | 8.3 (40 reviews) | 

####  Internal Use

| Feature | UJET | tawk.to | 
|---|---|---|
| **Customization ** | 9.3 (361 reviews) ✓ Verified | 8.5 (123 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.5 (380 reviews) ✓ Verified | 8.8 (123 reviews) ✓ Verified | 
| **Lead Development** | 9.5 (182 reviews) | 8.4 (112 reviews) | 
| **Knowledge Base** | 9.6 (383 reviews) ✓ Verified | 8.6 (117 reviews) ✓ Verified | 
| **Team Inbox ** | 9.5 (325 reviews) ✓ Verified | 8.7 (109 reviews) ✓ Verified | 
| **Customer Profiles** | 9.6 (381 reviews) ✓ Verified | 8.3 (110 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to UJET (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)



---
## Reviewer Demographics

### By Company Size

| Segment | UJET | tawk.to | 
|---|---|---|
| **Small-Business** | 9.4% | 73.3% | 
| **Mid-Market** | 56.6% | 22.1% | 
| **Enterprise** | 34.0% | 4.6% | 

### By Industry

#### UJET

- **Consumer Services:** 27.4%
- **Telecommunications:** 9.3%
- **Outsourcing/Offshoring:** 8.5%
- **Food & Beverages:** 5.5%
- **Retail:** 4.6%
- **Information Technology and Services:** 3.8%
- **Automotive:** 3.6%
- **Consumer Goods:** 3.2%
- **Transportation/Trucking/Railroad:** 2.6%
- **Financial Services:** 2.6%
- **Other:** 28.8%

#### tawk.to

- **Information Technology and Services:** 11.9%
- **Computer Software:** 11.3%
- **Marketing and Advertising:** 8.8%
- **Internet:** 5.2%
- **Education Management:** 4.1%
- **Financial Services:** 3.1%
- **Consumer Electronics:** 3.1%
- **Consumer Services:** 3.1%
- **Health, Wellness and Fitness:** 2.6%
- **Retail:** 2.6%
- **Other:** 44.3%

---
## Alternatives

### Alternatives to UJET

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)

### Alternatives to tawk.to

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (197 reviews)
- [JivoChat](https://www.g2.com/products/jivochat/reviews) — 4.6/5 stars (51 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

---
## Top Discussions

### UJET

- Title: [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) — 2 comments
  > **Top comment:** "It's used for IVR contact communication "
- Title: [How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?](https://www.g2.com/discussions/30614-how-do-i-view-my-call-history-without-having-to-reach-out-a-manager-is-it-possible-to-change-the-connections-notifications) — 2 comments
  > **Top comment:** "Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on..."
- Title: [How do i know how long i been in a subject selection?](https://www.g2.com/discussions/how-do-i-know-how-long-i-been-in-a-subject-selection) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up...."
- Title: [is there a way to change statutes in a longer term of time?](https://www.g2.com/discussions/is-there-a-way-to-change-statutes-in-a-longer-term-of-time) — 2 comments, 1 upvote
  > **Top comment:** "Yes. "
- Title: [why do you receive a blank csat dsat](https://www.g2.com/discussions/why-do-you-receive-a-blank-csat-dsat) — 2 comments, 1 upvote
  > **Top comment:** "Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are..."

### tawk.to

- Title: [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) — 1 comment
  > **Top comment:** "It's a live chatting software used on the website to interact with clients mostly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ujet-vs-tawk-to)